From Digitization to Digital Transformation All You Need to Know

1. From Digitization to Di From Digitization to Digital Transformation: All You Need to Know gital Transformation: All You Need to Know Digitization, digitization, and digital transformation. Most of us, seem to accomplish the same thing, right? They make non-digital things digital. Well, not exactly, but they do have the word "Digit" in common in their names. Let's start with beginning. When computers were first introduced, they could only perform simple tasks such as crunching numbers or allowing us to use word processing applications. So where does the word "number" fit in the computer world? Well, numbers are specific numbers in context. Did you know that pictures, documents, movies, music, and anything we store on our computers are represented as binary numbers {0, 1}? Our computers use a binary number system where all files have a unique binary number {0101110100101 as an example} associated with them, translating to what we see on the screen today. These zeros and ones are the languages of computers, telling them what we want to see on the screen. So, when you open a picture, the computer reads the file's binary numbers and converts them into shapes and colors. Now that we know that the word "digital" means converting something into a binary system for a computer to read, what is the difference between these three terms? Digitization Digitization is creating digital versions like paper documents. In other words, it converts non-digital stuff into a digital format that computers can use in a variety of ways. Bentech can help you upgrade your OpenText Exstream, StreamServe, Document Presentment, Extended ECM for Content Suite, Content Server, Archive Server, and many more OpenText products.

2. An example of digitization is the conversion of paper documents to images or PDF documents by scanning. This enables the viewing and sharing of paper documents in a computerized environment. Today, many applications can convert scanned documents into editable and searchable files. This technique is called Optical Character Recognition, or OCR for short. Digitization Digitization is taking digitized data and turning it into actionable knowledge that can be used to improve business operations. A simple example of digitization is a company centralizing customer data through an application with customer information and service history. This way, the agent or technician can learn about previous problems and service solutions for each specific customer. It is providing and accesses all this information in one central location in a digital format. In other words, digitization occurs when processes are executed end-to-end in an electronic format. Digital transformation Digital transformation is reshaping the way companies operate. By inventing a digital transformation strategy, companies hope to make the most of their resources and maximize efficiency by leveraging business applications to manage day-to-day operations. Digital transformation also includes creating new business concepts, business activities, and processes and overhauling entire business operations. In short, digital transformation leverages digitization and digital data to continuously optimize across the company to help it succeed. According to new research from Solis, customer experience is one of the main drivers of digital transformation. Even if IT and marketing teams don't fully understand their customer behavior, they can influence technology investments. 53% of companies strive for "growth opportunities in new markets" and see it as a driver to not only reach existing customers in a better way but also to open new market opportunities. Exa Examples of Digital Transformation in Field Service mples of Digital Transformation in Field Service Let’s think about digital transformation from an electrician’s perspective. Before digitization, electricians would use preprinted forms to give you details about the work being performed. Then digitization came and these paper forms were converted into images and stored for records. Before digitization, electricians had to review each customer's previous work orders by viewing stored scanned images. With digitization, all customer information is uploaded into a CRM system that stores digital images and information. Electricians can also print already pre-filled work order forms and take them with them to clients. Now, digital transformation allows taking data from digitization and digitization and turning it into field service solutions where electricians can view, update, manage and share customers’ information. Digital transformation takes everything and creates a new optimized

3. solution that enables electricians to be mobile instead of wasting time sitting at an office computer looking up and recording customer information. All of these terms accomplish some great things, enabling us as businesses, customers, or users to perform tasks that previously took time and cost. So if you're still confused, or want to talk about how your company is planning its digital transformation, we're here to help you answer any questions or transition from one step to another. Write us or call us, and we'd be more than happy to discuss your needs with you. About Bentech About Bentech Bentech is an authorized OpenText service partner, helping global customers leverage their investment in OpenText solutions and optimize their business processes. Our main areas of focus are Customer Communication Management (CCM) and Enterprise Content Management (ECM), especially SAP. For more information, visit our website.