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How will Monday be Different?

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  1. How will Monday be Different? Conducting a powerful training needs assessment Denise Traicoff CDC/Center for Global Health/Sustainable Management Development Program March 2012

  2. Learning Objectives When you complete this session you will be able to: • Identify performance problems which can be addressed through training • Ask key questions to identify the root cause of a performance problem • Develop a training needs assessment

  3. Why do employees fail to perform?

  4. The 5 components of successful training are Analyze A_____________ Design D_____________ Evaluate E__________ Develop D_____________ Implement I______________

  5. What is the key question? What is broken, or what is new, that makes you think training is the answer?

  6. What is the key question? What is broken, or what is new, that makes you think training is the answer?

  7. Develop a needs assessment Focus the problem or goal • Profile the target audience • Create list of stakeholders • Identify stakeholder requirements • Identify point of contact • Confirm availability of experts

  8. Develop a needs assessment Focus the problem or goal Confirm the problem or goal • Interview stakeholders • Interview the target audience • Profile the audience’s managers • Interview subject matter experts • Review documents • Ask Why? five times

  9. Develop a needs assessment Focus the problem or goal Confirm the problem or goal Seek Solutions • Identify possible actions • Identify the training issues • Gain consensus on an action plan • Identify logistical issues

  10. Use multiple collection methods

  11. Conduct a mini needs assessment • Focus the problem or goal • Confirm the problem or goal • Seek solutions You can still

  12. It would be nice to learn….

  13. What should you ask? • What is the audience like? • What is the work environment like? • What is the task like? • What is the learning environment like?

  14. Mini Needs Assessment

  15. What kind of questions do YOU ask?

  16. A Word about Learning Styles See It Do It Hear It

  17. What’s next? Let’s take a trip!

  18. APHPMT Assessment Methodology Organizational Analysis User Analysis & Task Analysis Content Analysis

  19. Morocco Ministry of Health ProblemReform of the existing Masters programs in Hospital Administration & Health Program Management Data Collection Questionnaires Key Informant interviews HR Departmental Interviews Site Visits Representative workshops

  20. Summary • Focus on what’s broken • Beware of scope creep! • Meet the accomplished performer • Keep surveys brief • Take good notes • Remember the E: Evaluate the assessment • Identify true training issues

  21. Resources • Mel Silberman, Active Training, 2nd ed. Jossey-Bass/Pfeiffer, 1998 • R. Craig, ed. The ASTD Training & Development Handbook, 4th ed. New York, McGraw-Hill, 1996 • www.astd.org • www.ispi.org • adulted.about.com/od/trngneedsasst/a/needsassessment.htm • www.surveymonkey.com Thanks to • Eric Gogstad– CDC/CGH