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Developing Meaningful Relationships with Key Customers: A Customers Perspective. APPA National Conference San Antonio, Texas June 26, 2007. Northside Independent School District. The Customer…. Northside Independent School District. 4 th Largest District in Texas

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developing meaningful relationships with key customers a customers perspective

Developing Meaningful Relationships with Key Customers: A Customers Perspective

APPA National Conference

San Antonio, Texas

June 26, 2007

Northside Independent SchoolDistrict

northside independent school district
Northside Independent School District
  • 4th Largest District in Texas
  • 2006-07 Student Enrollment 81,881
    • 4,000 New Students in 2006
  • NISD Employs 11,315 Staff
  • 355 Square Miles of
    • Urban Landscape
    • Suburban Communities
    • Rural Texas Hill Country
northside independent school district1
Northside Independent School District
  • Total Square Footage of District
    • 10,353,327
    • 103 Facilities
  • Residential Construction
    • 15,000 Platted Development Lots
    • 25,000 Lots Planned for Development
    • 30,000 Lots in Undeveloped Acreage
    • 50% of all new single family houses in Bexar County are in NISD
northside independent school district2
Northside Independent School District
  • Since 1995 $1.949 Billion in new construction bonds to build 46 schools and improvements at all others
  • Northside ISD is the “Destination District” for the San Antonio Area
northside independent school district3
Economic Generators

South Texas Medical Center

USAA

SeaWorld

Fiesta Texas

Valero Energy

Hill Country Resort

Radisson Resort

Shops at La Canterra

QVC

Citicorp

The American Funds

World Savings

Chase Manhattan

Westin La Canterra Resort

North Rim Complex

Northside Independent School District
nisd utility facts
NISD Utility Facts
  • Utilities Servicing NISD
    • CPS Energy – Electric/Gas
    • Grey Forest Utilities – Gas
    • San Antonio Water System – Water/Sewer
    • Bexar Metropolitan Water District – Water/Sewer
    • Leon Valley Water Company – Water/Sewer
utility consumption
Utility Consumption
  • In 2005-06 CPS Energy provided NISD with:
    • 118,192,667 kWh
    • 445,978 kW
    • 944,879 CCF
utility budget
Utility Budget
  • Utility Budgets 2005-06
    • Electricity : $ 8,036,340
    • Natural Gas: $ 1,130,313
    • Water and Sewer: $ 1,756,987

Total : $10,923,640

construction
Construction

Currently NISD has under construction:

1 – High School

2 – Middle Schools

5 – Elementary Schools

Bond 2007 ($692.7 Million) Completion 2011

1 – High School

2 – Middle Schools

9 – Elementary Schools

nisd energy managers
NISD Energy Managers
  • Background
    • Hired out of Educational Ranks (1990)
      • Understanding of “Educational Need”
  • Professional Development
    • Association of Energy Engineers
      • Certified Energy Mangers (CEM) 2001
      • Certified Sustainable Development Professionals (CSDP) 2007
elements of nisd program
Elements of NISD Program
  • People
  • Mechanical Systems
  • Controls (EMCS)
  • Utility Companies
  • Software Applications
is the nisd program successful
Is the NISD Program Successful?
  • Savings to District
    • 2005-06 - $ 1,711,347
    • 16 Years of Program – Over $ 22 Million
  • Efficient Use of Energy
    • 2005-06 kWh/Sq Ft – 11 (District Average)
  • Highly Successful Program
    • Utilities Integral Part
cps energy northside isd
CPS Energy / Northside ISD
  • Developing a Relationship
    • Know the Customer
      • Public School System
      • Organization Layout
    • Know the needs of the customer
      • Minimal Outages
      • Applicable Rates
      • Billing Issues
      • New Construction Issues
      • Rebate Programs
    • Know “The Players”
cps energy s energy solutions manager
CPS Energy’s Energy Solutions Manager
  • “The Players”
    • Energy Managers
      • Primary Point of Contact
    • Facilities Personnel
      • Project Managers
      • Construction Inspectors
    • Accounting Personnel
      • Accounts Payable
        • Director
        • Billing Clerk
    • Maintenance Personnel
      • Director of Maintenance
      • Electrical Shop
      • Plumbing Shop
cps energy northside isd1
CPS Energy / Northside ISD
  • Successful Relationship
    • Enabler not Bottleneck
  • Skills Needed
    • Interpersonal Skills
      • Honesty
      • Integrity
      • Responsive
    • Technical
    • Accessibility
      • Customer
      • With-In Utility
cps energy northside isd2
CPS Energy / Northside ISD
  • Customer Involvement
    • Listen to the customers needs and ideas
    • Allow Involvement
      • Procedures
      • Encourage Feedback
cps energy northside isd a meaningful relationship
CPS Energy / Northside ISD“A Meaningful Relationship”
  • Value
    • CPS Energy
      • Open line of communication flowing both ways benefits
        • Customer
        • Utility Company
    • Northside ISD
      • Money Saved
      • Better Coordination with Outages
      • Better Billing Information
      • Construction / Utility Coordination
slide21

Bruce A. Dschuden, CEM

Northside ISD

5900 Evers Road

San Antonio, TX. 78238

brucedschuden@nisd.net

210.397.1247

Frank E. Thomas, CEM

Northside ISD

5900 Evers Road

San Antonio, TX. 78238

frankthomas@nisd.net

210.397.1246

energy accounting
Energy Accounting
  • Energy Accounting Software
    • 419 Active Accounts Tracked Monthly
  • Helps to Identify
    • Operational Issues
    • Mechanical Issues
    • Billing Issues
interval metering
Interval Metering
  • CPS Energy Pulse Initiators
    • Installed as part of specs on new construction/renovation projects
  • Integrated to EMCS to analyze demand data
demand profiling
Demand Profiling
  • EMCS trends exported to Excel
    • Graph Generated
    • Reviewed Daily
  • Identifies anomalies
    • Chiller starts
    • Equipment Running after hours