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Emotional Intelligence. By Patricia Garcia Training Resources Group - TRG. Introductions. Objectives. Describe what Emotional Intelligence is. Understand how the Bar On model works. Identify some applications of Emotional Intelligence and the Bar On model in Executive Coaching.

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emotional intelligence

Emotional Intelligence

By Patricia Garcia

Training Resources Group - TRG

1

objectives
Objectives
  • Describe what Emotional Intelligence is.
  • Understand how the Bar On model works.
  • Identify some applications of Emotional Intelligence and the Bar On model in Executive Coaching.

3

why emotional intelligence
Why Emotional Intelligence
  • Research has shown that EQ-I is responsible for 10 to 27% of life success while IQ is only responsible for 1 to 4% of life success.
  • Most of the time, people fail not because they do not have the knowledge but because they do not know to cope with environmental demands.
  • EQ allows us to think more creatively and to use our emotions to solve problems (Mayer and Salovey, 1993).
  • Research has shown that from many different industries and professions, those with high EQ outperformed their colleagues.

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slide6

What Emotional Intelligence is not

Emotional intelligence is not about being nice all the time.

  • It is about being honest.

Emotional intelligence is not about being “touchy-feely.”

  • It is about being aware of your feelings, and those of others.

Emotional intelligence is not about being emotional.

  • It is about being smart with your emotions.

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What Emotional Intelligence is not

EI is not an aptitude (a person’s ability to perform well in a particular skill or activity or discipline).

EI is the way we monitor our feelings to use the abilities well.

EI is not personality: fix set of traits that form a person’s characteristics.

EI is made up of short-term, tactical, dynamic skills that can be brought into a situation play as required. EI can be learned and improved.

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what is emotional intelligence

use this information to guide one’s thinking and action”

What is Emotional Intelligence

The ability to:

monitor one’s own and others’ feelings,

Identify them and

discriminate among them

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in summary emotional intelligence is
In summary, Emotional Intelligence is:

Our emotions

  • Be aware of
  • Understand
  • Express
  • Control
  • Manage
  • Be aware of
  • Understand

Emotions of Others

Use this information to guide one’s thinking and action”

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Emotional Intelligence versus Emotional Competence

Emotional Intelligence is the potential for emotionally intelligent behavior, is what is driving the EI behavior.

Emotional Competence is observed in open emotionally intelligent behavior. It is what we see.

Some examples of models and instruments to measure both emotional intelligence and emotionally intelligent behaviors:

  • The MSCEIT is the test of Emotional Intelligence
  • The EQ-I and ECI are tests of emotionally intelligent Behavior.

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bar on eq i model of emotional and social competence
Bar-On EQ-I Model of Emotional and Social Competence

Five Realms

Intrapersonal

Interpersonal

Inner self

Determines how in touch we are with our feelings, how good we feel about ourselves and about what we do in life.

People Skills

Being responsible and dependable, understand and relate well with others and inspire and function well when part of a team.

Stress Management

Adaptability

Ability to withstand stress without caving in, falling apart, losing control or going under.

Ability to size and respond to difficult situations.

General Mood

Our outlook on life, our ability to enjoy ourselves and others and overall feelings of contentment or dissatisfaction.

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bar on eq i model of emotional and social competence1

Self Regard

Emotional Self Awareness

Assertiveness

Independence

Self-Actualization

Empathy

Interpersonal Relationship

Social Responsibility

Reality Testing

Flexibility

Problem Solving

Stress Tolerance

Impulse Control

Optimism

Happiness

Bar-On EQ-I Model of Emotional and Social Competence

Five Components and 15 Subcomponents

Intrapersonal

Interpersonal

Adaptability

Stress Management

General Mood

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pop quiz what is
Pop Quiz – What is…?
  • Inter-personal Relationships
  • Self-awareness
  • Empathy
  • Flexibility
  • Assertiveness
  • Social Responsibility
  • Reality Testing
  • Impulse control

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the bar on model emotional intelligence quotient inventory
The Bar-On Model Emotional Intelligence Quotient Inventory
  • It is a multi-factorial array of inter-related emotional and social competencies that influence our ability to relate well with ourselves, others and cope effectively with environmental demands.
  • 133 questions, 5-point response set.
  • An assessment of Emotionally Intelligent Behavior.

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the reports
The Reports

Analysis:

  • Emotional Quotient Inventory- EQ-I: Individual Assessment: Individual Report
  • Group Report

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Two Other EI Models:1. Daniel Goleman’s & Boyatzis’ Model, Emotional Intelligence Competence Inventory2. Jack Mayer, Peter Salovey and David Caruso Emotional Intelligence Test (MSCEIT)

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daniel goleman s boyatzis model emotional intelligence competence inventory

Emotional Self Awareness

Accurate Self-assessment

Self Confidence

Adaptability

Self-control

Conscientiousness

Initiative

Achievement Orientation

Empathy

Service Orientation

Organizational Awareness

Leadership

Influence

Change Catalyst

Communication

Conflict Management

Collaboration and building bonds.

Team Capabilities

Developing Others

Daniel Goleman’s & Boyatzis’ Model, Emotional Intelligence Competence Inventory

Four Components and 19 Subcomponents

Self-Awareness

Self-Management

Social Awareness

Social Skills

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jack mayer peter salovey and david caruso emotional intelligence test msceit

Identifying Emotions in:

Faces

Designs

Music

Stories

Translating feelings

Using emotions to make judgments.

Defining:

Emotions

Defining complex emotional blends

Emotional transitions

Emotional perspectives

Managing own emotions

Managing other’s emotions

Jack Mayer, Peter Salovey and David Caruso Emotional Intelligence Test (MSCEIT)

Four Components Ability Measure

Perception of Emotion

Emotional Facilitation

Understanding Emotions

Managing Emotions

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bibliography
Bibliography

Web Sites to Explore

www.eiconsortium.org

www.mhs.com

www.ei.haygroup.com

Bibliography:

Daniel Goleman, Emotional Intelligence, why it can matter more than IQ. Bantam, 1995.

The Handbook of Emotional Intelligence. Edited by Reuven Bar-On and James D.A. Parker, Foreword by Daniel Goleman. Jossey-Bass, 2000.

22

bibliography1
Bibliography

Steven J. Stein Ph.D and Howard E. Book, M.D. The EQ Edge, Emotional Intelligence and Your Success. Stoddart Publishing Co. Limited. 2000.

Cary Cherniss and Mitchel Adler, Promoting Emotional Intelligence in Organizations, Make Training in Emotional Intelligence Effective. ASTD, 2000.

Daniel Goleman, What Makes a Leader. Harvard Business Review, Article No. 3790.1998.

Daniel Goleman, Leadership that Gets Results, Harvard Business Review, Article No. 4487, 2000.

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Contact InformationPatricia GarciaTraining Resources Group –TRGPh: 703-548-3535Fax: 703-836-2415E-mail: pgarcia@trg-inc.comwww.trg-inc.com

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