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Emotional Intelligence

Emotional Intelligence

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Emotional Intelligence

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  1. Emotional Intelligence

  2. What is Intelligence? • Typically focused on • analytic reasoning • verbal skills • attention • memory • judgement

  3. IQ • A weak predictor for • achievement • job performance success • overall success, wealth, & happiness • Accounts for a major component of employment success according to numbers of studies covering career success; maybe as much as 10-20%.

  4. E Q Emotional Intelligence EQ? What is that? The demonstration of a positive attitude, respect, and healthy patterns of behavior towards self and others

  5. IQ vs. EQ • EQ • Not fixed • Can be improved throughout life • IQ • Established by mid-teens • Can’t increase • Predicts only 10% – 20% of life success

  6. Gets you hired. Helps you develop a perfect business plan. Helps you deal with the daily routine.. Helps you become an efficient manager. Gets you promoted. Turns it into a successful enterprise. Helps you thrive through change and uncertainty. Helps you become a great leader. IQ vs. EQ

  7. What is Emotional Intelligence (EI)? The capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships.

  8. More potent predictors of career success • Ability to handle frustrations • manage own emotions • manage own social skills Do you know any highly intelligent people who aren’t socially adept?

  9. Importance of EI in Career Development • The higher you go, the more EI matters--the more SOCIAL COMPETENCE matters

  10. Why EI is Important? • More emotionally intelligent people will be - • Able to create more meaningful work, and working environments, for themselves and others • More able to respond to the needs of the moment and, therefore, be more effective • More aware of their responsibility to themselves, their colleagues and the planet • Able to live more meaningful and fulfilling lives

  11. Q E Emotional Intelligence - Components Self Awareness Handling Emotions Empathy EQ Social Skills Motivation

  12. Emotional Intelligence Map Self-Awareness Emotional Awareness Accurate Self-Assessment Self-Confidence Self Management Self Control Trustworthiness Adaptability Innovation

  13. Emotional Intelligence Map Empathy Understand Others Developing Others Service Orientation Leveraging Diversity Motivation Achievement Drive Commitment Initiative Optimism

  14. Emotional Intelligence Map Social Skills Influence Communication Conflict Management Leadership Change Catalyst Building Bond Collaboration Team Building

  15. EQ AND AGE Standard EQ Score (based on comparison to general population norms/ 100 = average) Age group: Average EQ: 16 to 19 095.3 20 to 29 096.8 30 to 39 101.8 40 to 49 102.7 50+ 101.5 Emotional Intelligence and Age

  16. Negative Emotions (Symptoms) Poor working conditions Lack of job security Poor career prospects Constant fear of change Inter departmental conflicts Consequences Absenteeism Lack of motivation Increase in customer complaints Loss of faith Analyzing Emotions

  17. How do positive emotions support achievement? • “Intellect and reasoning cannot work at their best without emotional intelligence.” • Positive moods enhance flexibility of thinking • Optimism can be a predictor of achievement

  18. How to Improve Your EQ • A genetic contribution is likely • Conduct a “personal inventory.” • Understand and acknowledge emotions of others • Analyze the setting & identify skills needed. • Take responsibility of your emotions • Listening for the lessons of feelings • Learn from your mistakes. • Developing listening skills • Don’t expect immediate results. • Practice, practice, practice.

  19. EI for Leadership and Team Building

  20. Requirement and Guidelines For EI Training • Step 1 Preparation • Step 2 Training • Step 3 Application • Step 4 Evaluation