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IP Communications Training

IP Communications Training. 7911. Getting to Know Your Phone. Phone Screen Phone Model Soft Key Buttons Navigation Button Applications Menu Button Hold Button Keypad Volume Button Handset Footstand. Placing a Call. Placing calls: Lift the Handset Dial the number Or

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IP Communications Training

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  1. IP Communications Training 7911

  2. Getting to Know Your Phone Phone Screen Phone Model Soft Key Buttons Navigation Button Applications Menu Button Hold Button Keypad Volume Button Handset Footstand

  3. Placing a Call Placing calls: • Lift the Handset • Dial the number Or 3. Dial the number 4. Lift the Handset Handset

  4. Dialing the Number Inside Calls: Dial the 4 digit extension number NOTE: Use *ext to dial VM directly during school hours. Outside Calls: Dial “8” + the number Emergency Calls: Dial 911 or 8911

  5. Answering an Incoming Call To Answer an incoming call: • Answer with the handset: • Lift the Handset just as you would with your old phone Handset

  6. Ending a Call • Hang up the Handset Handset

  7. Softkeys Example: Softkeys when handset is lifted Soft keys change depending on the status on the phone. Soft keys after more is pressed

  8. Examples of Soft Keys • New Call soft key will enable a new call • The End Call soft key will end a call • The Redial soft key redials the last dialed number • Monitor soft key allows you to listen to the call on the speaker and disables the handset • Transfer soft key will enable you to transfer a call • Confrn soft key allows three way calling

  9. Call Park • While on a phone call, press the “Park” soft key. • This will immediately clear the phone of the call. • There will be a message on the LCD screen that says “Call park At xxxx” • From any IP phone, dial the number displayed on the screen where the call is parked to immediately pick up that call. • If the call has not been picked up after a period of time, the system will call back the phone that placed the call into park.

  10. Transferring Phone Calls • While on a phone call press the “Transfer” soft key • This will place the person we were talking to on hold and start a new call • We dial the number of the party that we want to transfer the original call to. • When we are ready to connect the two parties to each other we press the “Transfer” softkey again. • All calls will clear from the screen and your phone is ready to make a call again

  11. Making a Conference Call • While on a phone call press the “Confrn” soft key • This will place the person we were talking to on hold and start a new call • We dial the number of the party that we want to conference into the original call. • When we are ready to connect all three parties to each other we press the “Confrn” softkey again. • The two calls will change to one on the screen and it will say “To Conference”.

  12. Applications Button • There are five choices once in the Application Menu: • Messages – Allows you to access your Voice Mail. • Directory – Allows each user to see Missed, Received and Placed Calls as well as look up phone numbers in the Corporate Directory • Setting – This is where users can change their Ring Type and the contrast on their IP Phones • Services – Can be set up by customer preference • Help – Used to access the help function of the phone

  13. Retrieving Voice Mail If the phone light is lit red, then that means you have a new, unheard message. To retrieve your new message either: Press the Msgs soft key, and follow the prompts Press the Applications button, then choose messages

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