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IP Communications Training

IP Communications Training. 7921. Getting to Know Your Handset. Charging/Ringing/ Message Waiting Indicator. Signal Strength. Battery Indicator. Headset Connector. Earpiece. Application Button. Extension. Directory. Line View. Volume. Services. Soft Keys. Mute. Power/End Button.

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IP Communications Training

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  1. IP Communications Training 7921

  2. Getting to Know Your Handset Charging/Ringing/ Message Waiting Indicator Signal Strength Battery Indicator Headset Connector Earpiece Application Button Extension Directory Line View Volume Services Soft Keys Mute Power/End Button Settings Navigation Pad Send Button Microphone

  3. Getting to Know Your Base Charging LED Speakerphone Microphone

  4. Placing a Call with Handset Placing calls: • Type the number and press the Send Button • Press and hold the Speakerphone Button then dial the number and press the Send Button Speakerphone Button Send Button

  5. Placing a Call On Base • Placing calls: • Type the number and press the Send Button

  6. Dialing the Number Inside Calls: Dial the 4 digit extension number NOTE: Use *ext to dial VM directly Outside Calls: Dial “8” + the number Emergency Calls: Dial 911 or 8911

  7. Answering an Incoming Call To Answer an incoming call: • Answer using Earpiece/Microphone: • Press the Send Button • Answer with the Speakerphone: • Press and hold the Speakerphone Button • Press the Send Button • To take a call off Speakerphone, press and hold the Speakerphone Button Earpiece Speakerphone Button Send Button Microphone

  8. Ending a Call • Press the End Button Speakerphone Button End Button

  9. Soft Keys Example: Soft Keys • To access Soft Keys: • Press the right Soft Key button

  10. Examples of Soft Keys • New Call Soft Key will enable a new call • The End Call Soft Key will end a call • The Redial Soft Key redials the last dialed number • Transfer Soft Key will enable you to transfer a call • Confrn Soft Key allows three way calling • Hold will place a call on hold • Resume will continue a call that was on hold Soft Keys

  11. Features Buttons There are four features buttons located on your IP Phone: Services – Can be set up by customer preference Directory – Allows each user to see Missed, Received and Placed Calls as well as look up phone numbers in the Corporate Directory Line View – Displays Line Options of Your Phone Settings – This is where users can change their Ring Type and the contrast on their IP Phones Directory Line View Services Settings

  12. Retrieving Voice Mail If the phone light is lit red, then that means you have a new, unheard message To retrieve your new message or access your voicemail: Press and hold the message button (#1 key), and follow the prompts Press the Message Soft Key and follow the prompts Message Indicator Message Soft Key Message Button

  13. Using the Information Key • Press ? by pressing the center navigation button • Make your selection you wish to know more about • To end: • Press the End Button Center Navigation Button End Button

  14. Phone Screen Icons

  15. References • Quick Reference Guide: • http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/ip_phones/7921/4.0/english/reference/guide/qrc7921.pdf

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