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1. **IEEE SERVICES 2023 Plenary Session Chair Guide** 2. Detailed instructions are provided for logging in to the Under

IEEE SERVICES, Plenary Session Chair, Underline platform, Event navigation, Remote participation

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1. **IEEE SERVICES 2023 Plenary Session Chair Guide** 2. Detailed instructions are provided for logging in to the Under

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  1. IEEE SERVICES 2023 IEEE WORLD CONGRESS ON SERVICES CHICAGO, ILLINOIS USA JULY 2-8, 2023 Plenary Session Chair Guide IEEE SERVICES 2023

  2. Contents Before the conference: General 1. How to log in to Underline 2. Getting around the Underline site 3. How will plenary sessions run? During the conference: Oral sessions 1. Plenary Session: Chair_In-person 2. Plenary Session: Chair_Remote

  3. How to log in to Underline An email with a password-creating link will be distributed by Underline to all Registered IEEE SERVICES 2023 attendees to make it easy for first-time users of Underline to create the password for their respective accounts (named by email address used when you registered!). ● When you are logged into your Underline account, please follow this link to the IEEE SERVICES 2023 Conference event page: https://underline.io/events/412/reception . If you did not receive an invitation, please first check your spam folder, and/or any similar folders that are not your main inbox (such as social, or promotions, junk folder …) and look for an email by Underline Please DO NOT try to create an account on your own, as that will return an error message. Underline has already prepared your account and ticket for the event. ● (no-reply@app-mail.underline.io). If you are still unable to find it, please contact our support team at: support@underline.io In case your Underline account has not been authorized to access the IEEE SERVICES 2023 Conference event, please report the issue by emailing support@underline.io ● ●

  4. Getting around the Underline site Sidebar Icon Indicates date, time, venue “All tracks” button (top right corner) to search by track ● ● Schedule Session descriptions contain date, time and physical and virtual location of all plenary sessions Use the search box (top right corner) to search by sessions ● ● Plenary Sessions Session descriptions contain date, time and physical and virtual location ● Sessions Helpdesk Includes links to video tutorials, instructions etc. Please visit our HELP DESK first to familiarize yourself with the Event page before the conference ● ● If you cannot find the answer you are looking for, please use the ‘’Request a meeting’’ button and our Support Team will reply.

  5. How will plenary sessions run? If you are chairing remotely: ● To join the plenary sessions, use the link you have received from Underline ● To ask question to speakers, remote participants will use the Q&A tab on the right side of the screen - read those questions to the presenter

  6. Main Stage Chair_In-person Please come at least 15 min before the session starts to meet the Underline team and to familiarize yourself with A/V equipment ● Manage the questions from live audience and monitor the questions on Underline/Main stage/Q&A and forward them to the presenter ●

  7. Main Stage Chair_remote 30 minutes before the session start: Join the Main stage (Streamyard) using the link you have received in a calendar invite ● If you have any questions, the Underline staff will greet you and answer your questions ● Monitor the questions on Underline/Main stage/ Q&A and ask them to the presenter ● PLEASE watch the Main Stage Tutorial

  8. For any additional questions, please contact the Underline support at support@underline.io Enjoy the conference! The IEEE SERVICES 2023 & the Underline Teams

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