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MOUNTAIN KINGDOM, LESOTHO Case Management S ystem. Presented by Ramochela . Lesotho Case Management System. Introduction of Automated Case Management and tracking system Missing files Forum shopping Backlog of case on individuals Difficult to trace physical movement.

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MOUNTAIN KINGDOM, LESOTHO Case Management S ystem


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    1. MOUNTAIN KINGDOM, LESOTHO Case Management System Presented by Ramochela

    2. Lesotho Case Management System • Introduction of Automated Case Management and tracking system • Missing files • Forum shopping • Backlog of case on individuals • Difficult to trace physical movement

    3. Lesotho Case Management System • To enhance and improve justice system in Lesotho • Baseline for daily support of business operation and functions • Virtually impossible to have a workable business environment that is not underpinned by technology • To empower dispensation of justice in time • Efficient and effective workforce

    4. SUSTAINBILITY • Refining continuously • Advance training • Capacitated the IT Officers on Databases and Networks • Commitment by GoL

    5. CMS SUPPORTJUDUCIARY’S BUSINESS PROCESSES • Automated CMS – enquires, register, manage, schedule • Payment module – surety, bail etc • Reports • Time bound • Accelerate case processing time • Automatic allocation - ownership of case • User credentials are mandatory • Cost effective system

    6. CMS CONFORMS TO BEST PRACTISES • Judiciary’s IT infrastructure is intended to lead to a highly centralized and standardized network – LGDN • Reliable, Efficient, Secure • Agile, User friendly • This approach will minimize the technological complexity and environmental costs thus ensure predictable JUSTICE delivery • IT infrastructure will be adjusted – to ensure they are on track towards attaining Goal etc.

    7. NETWORK ADHERE TO • Formal standard network – Cat 6 • Best industrial practices • Certified Network • Cloud based application delivery • Secure network: Iron-port broswering /emails, 2 firewall, Check point, Cisco works, Citrix gateway • Network – ring network topology • Two ISP for reliability and efficiency

    8. OBJECTIVE OF AUTOMATED CMS • Quality data • Accurate records • Consistent records • Timely and comprehensive reporting • Accessible – 24/7 • Complete data • Readily available • Information on finger tips, with one button click

    9. GENERIC OBJECTIVE • Improve efficiency and effectiveness • Better client service delivery • Case flow management and tracking • Better Court management and enhancing of staff capabilities • Increased use of online services –citrix • Networked community • Equitable distribution of work • Deliver more with less

    10. THE SUPPORT RECEIVED BY CSM • MCA-L • GoL • EU • TRAINED STAFF • APPLICATION SUPPORT OFFICERS (APPLICATIONS TEAM) • ICT TEAM • Standard Operating Procedures

    11. LESSON LEARNT • Management involvement • Stakeholders ownership • UAT • UAC • System testing

    12. CMS METRICS • CMS piloted at 3 Courts • Users +/- 150 • Magistrates Court 867 • High Court 513 • Commercial Court 133 • Roll out to other districts

    13. LONG TERM REQUIREMENTS • efiling • Kiosks • Backup Site • Digital court recording • Digital display screen • Integrate with other applications systems/agency

    14. END OF PRESENTATION • THANK YOU FOR YOUR TIME