MOUNTAIN KINGDOM, LESOTHO Case Management S ystem. Presented by Ramochela . Lesotho Case Management System. Introduction of Automated Case Management and tracking system Missing files Forum shopping Backlog of case on individuals Difficult to trace physical movement.
MOUNTAIN KINGDOM, LESOTHO Case Management System Presented by Ramochela
Lesotho Case Management System • Introduction of Automated Case Management and tracking system • Missing files • Forum shopping • Backlog of case on individuals • Difficult to trace physical movement
Lesotho Case Management System • To enhance and improve justice system in Lesotho • Baseline for daily support of business operation and functions • Virtually impossible to have a workable business environment that is not underpinned by technology • To empower dispensation of justice in time • Efficient and effective workforce
SUSTAINBILITY • Refining continuously • Advance training • Capacitated the IT Officers on Databases and Networks • Commitment by GoL
CMS SUPPORTJUDUCIARY’S BUSINESS PROCESSES • Automated CMS – enquires, register, manage, schedule • Payment module – surety, bail etc • Reports • Time bound • Accelerate case processing time • Automatic allocation - ownership of case • User credentials are mandatory • Cost effective system
CMS CONFORMS TO BEST PRACTISES • Judiciary’s IT infrastructure is intended to lead to a highly centralized and standardized network – LGDN • Reliable, Efficient, Secure • Agile, User friendly • This approach will minimize the technological complexity and environmental costs thus ensure predictable JUSTICE delivery • IT infrastructure will be adjusted – to ensure they are on track towards attaining Goal etc.
NETWORK ADHERE TO • Formal standard network – Cat 6 • Best industrial practices • Certified Network • Cloud based application delivery • Secure network: Iron-port broswering /emails, 2 firewall, Check point, Cisco works, Citrix gateway • Network – ring network topology • Two ISP for reliability and efficiency
OBJECTIVE OF AUTOMATED CMS • Quality data • Accurate records • Consistent records • Timely and comprehensive reporting • Accessible – 24/7 • Complete data • Readily available • Information on finger tips, with one button click
GENERIC OBJECTIVE • Improve efficiency and effectiveness • Better client service delivery • Case flow management and tracking • Better Court management and enhancing of staff capabilities • Increased use of online services –citrix • Networked community • Equitable distribution of work • Deliver more with less
THE SUPPORT RECEIVED BY CSM • MCA-L • GoL • EU • TRAINED STAFF • APPLICATION SUPPORT OFFICERS (APPLICATIONS TEAM) • ICT TEAM • Standard Operating Procedures
LESSON LEARNT • Management involvement • Stakeholders ownership • UAT • UAC • System testing
CMS METRICS • CMS piloted at 3 Courts • Users +/- 150 • Magistrates Court 867 • High Court 513 • Commercial Court 133 • Roll out to other districts
LONG TERM REQUIREMENTS • efiling • Kiosks • Backup Site • Digital court recording • Digital display screen • Integrate with other applications systems/agency
END OF PRESENTATION • THANK YOU FOR YOUR TIME