Developing People skills in Business English

1. Developing People skillsin Business English John Allison

2. Recruiting an EFL teacher a) An M.A. in Applied Linguistics b) The ability to get people to talk c) Fluent Spanish, Portuguese, Russian and Mandarin

3. A new generation of BE materials

4. People skills • What • Why • How • Discussion

5. People skills WHAT a) asking questions • b) negotiating c) mediation • d) charisma • e) summarizing

6. Video WHAT Niall: Mm. Val: Don’t think I heard the magic word! Niall: Thanks, Val.

7. Video WHAT Niall: You’re always saying we should get into social media marketing. Riley: Yeah, but surely somebody else… Niall: It’s not rocket science! You know, you can do a couple of Tweets a day!

8. Video WHAT Val: You know most about it, and we think you’re the person for the job. You’re great with words and I think you do a terrific job!

9. People skills WHAT active listening assertiveness coaching communicating in a crisis counselling cross-cultural skills decision-making • delegating handling conflict interviewing interpersonal skills leadership management managing change mediation persuading/selling

10. Added value WHY • Pre-service learners Essential tools • Develop marketable skills

11. Added value WHY • Pre-service learners Essential tools • Develop marketable skills • In service learners ‘Use 'em or lose 'em‘ • Guide language choices

12. Added value WHY • Pre-service learners Essential tools • Develop marketable skills • In service learners ‘Use 'em or lose 'em‘ • Guide language choices • General English Intrinsically interesting • Provide context

13. People skills • What • Why • Can people skills bring added value to your classroom? • How • Discussion

14. Deductive HOW

15. Deductive HOW ‘When I want your opinion, I’ll ask for it!’ (the right to a fair hearing for your opinions) • Sorry, I didn’t mean to interrupt you. • I think exchanging views will help us move forward. • You’re so opinionated, why don’t you ever listen to me?

16. Deductive HOW ‘What do you mean, you can’t work late tonight?’ (the right to refuse a request without feeling guilty or selfish) • Oh, all right then, I’ll do it. • I’ve got family commitments tonight, but I’m happy to reschedule the work. • You should’ve planned ahead, I knew this would happen!

17. Inductive HOW

18. Inductive HOW might perhaps seems Don't don't

19. Dilemma HOW

20. Dilemma HOW A What a waste of time! I'm much too busy this week, so you'll have to deal with it yourself. B They could've told me earlier! I've got a very busy week. Could you handle it please, Laura? C No way, I simply don't have time. On the other hand, you could do it. D Interesting – well, you know as much about it as I do now, Laura. How would you feel about making the presentation yourself?

21. HOW Dilemma

22. Video HOW Before you watch In groups of three, role play a meeting between a sales manager and an insurance salesperson. Speaker A You are a good seller, but you find it difficult to keep up with your paperwork. You work late in the evening, when it's easier to contact clients, so you tend to arrive a little later in the morning than your colleagues. Speaker B You have already asked A to arrive on time and to keep their paperwork up to date, but they are still arriving late and not doing the paperwork. You have asked A to speak to you in your office. Make it clear that their performance must improve and try to find a solution. Speaker C You are a consultant: observe the interview and give A and B feedback on their people skills when they have finished.

23. Video HOW

24. Video HOW

25. Video HOW Prediction Silent viewing Jigsaw viewing Elicit analysis Compare with expert view Prosecution and defence Roleplay same or similar

26. The Business 2.0 HOW eWorkbook & Teacher’s Resource Disc

27. Developing People skills HOW Raise awareness Guide language choices Provide opportunities for practice Provide feedback

28. Discussion • What • Why • Are you ready to develop people skills in your classroom? • How • Discussion