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"What Makes SQA a Waste of Time". SASQAG Seattle Area Software Quality Assurance Group Sept 18, 2008. Tom Gilchrist tomg@tomgtomg.com. Disclaimer. The views and opinions in this presentation are my own and do not necessarily reflect those of my employer….

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what makes sqa a waste of time
"What Makes SQA a Waste of Time"

SASQAG

Seattle Area Software Quality Assurance Group

Sept 18, 2008

Tom Gilchrist

tomg@tomgtomg.com

disclaimer
Disclaimer
  • The views and opinions in this presentation are my own and do not necessarily reflect those of my employer….
  • Context is everything…your mileage may vary.
  • If you don’t try something different, don’t be surprised that the outcome doesn’t change!
discussion points
Discussion Points
  • Being a Professional
  • Value vs. Quality
value vs quality
Value vs Quality

Customers are concerned with value not just quality.

  • "Value is not overpaying for quality."
  • Value is..."the right combination of product quality, fair price, and good service.“

* From Business Week, Nov 11, 1991

sw value vs quality
SW Value vs Quality

QUALITY

FUNCTIONALITY

SCHEDULE

COST

low quality in software
Low Quality in Software
  • Unneeded Complexity
  • Rework
    • Missing
    • Extra
    • Wrong
    • Unclear
discussion points1
Discussion Points
  • Being a Professional
  • Value vs. Quality
  • Quality Control vs. Quality Assurance
  • What does it mean to be done…how do we define it, how do we measure it?
    • Assumes we can baseline intermediate software engineering elements
basic questions in systems development
Basic Questionsin Systems Development
  • Is software development deterministic or non deterministic?
  • In software development, is variation good or bad?
  • Is there one best way?
process
Process

Assumes we live in a deterministic domain (at least partially).

  • How we remember those things that work so we can repeat them.
  • How we remember those things that don’t work so we can avoid them.