Group I. Aka Madeline MJ Yu Wang Zsuzsa. Difficult Conversations. Problem Busters!. Agenda. What is a difficult conversation? Example Model Example revisited Additional Tips. The Problem Busters! Definition.
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Upward to supervisor
Lateral to coworker
Downward to subordinate
Request time and attention
Know your purpose
Analyze and plan for possible outcomes
Understand all points of view
Keep facts separate from feelings
Look for solutions, not blame
Use a backup plan if necessary
“I have something I’d like to discuss with you that I think will help us work together more effectively.”