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DCMS is a system, demanded by HPCL management to remain leader in LPG business in India. This manual will help and provide guidelines to get the HPCL Employees acquainted to the Enrolment of HPCL Employees, Direct Customer Management and Corporate Customer Management.
This deals with the enrollment procedure of the HPCL employees, management of direct and corporate customers.
This option is used to enroll employees of HPCL or other Oil Companies as consumers under HPCL. For serving the purpose, three screens have been provided which are as follows:
This screen, as the name suggests is used to enroll HPCL Employees for new connections.
Provide the Employee Contact Details, Contact Information and Verification Text as per requirement and click on Save button to save the enrollment.
After saving the enrollment, click on the Print Letter button to print the details.
This screen is used to enroll the existing HPCL Employees for additional cylinders.
To enroll the consumer for additional connection:
Click on the Additional Connection Enrollment of HPCL Employee Enrollment.
Fetch the details of the employee using the Unique Consumer Id and Registration Reference Number.
Click on the Additional Cylinder Apply button to enroll for additional cylinder
Print the enrollment details by clicking on the Print Letter button.
The Consumer Details can also be edited or updated and saved from this screen by clicking on the Update button.
This screen is used to Search Enrollments performed in the past.
On providing a valid Unique Consumer Id or Registration Reference Number or a combination of both and clicking on the Fetch button, the Consumer Details get displayed.
Some details of the consumer can also be updated in this screen if required and saved using the Update Details button.
This screen is used to fix the number of Cylinders and Regulators that are allowable to each of the Non-Domestic Exempted type of consumers. This number is case specific and is determined by an inspection of the requirements of the organization. As these figures are set by the HPCL Employees, they cannot be changed or overruled by the Distributors. Hence, a distributor cannot allot cylinders or regulators to these organizations more in number than the maximum count in the following screen:
This screen is used to fix the number of Cylinders and Regulators that are allowable to each of the Without Deposit type of consumers. This number is case specific and is determined by an inspection of the requirements of the organization. As these figures are set by the HPCL Employees, they cannot be changed or overruled by the Distributors. Hence, a distributor cannot allot cylinders or regulators to these organizations more in number than the maximum count. The function is same as the Release Cylinder Regulator Count for NDEas shownin the following screen:
This screen is used only for the Wait-list Type of Distributors where Consumers do not get a connection as soon as they register (as is the case with Across Counter Type Distributors) but are pushed into queue of waiting consumers. The consumers get their connection when HPCL “releases” a certain number of New Connections to that distributor, which are automatically allotted to the consumers in the order of their Enrollment Date and Time.
To process the complaint:
Click on the Modify button to view the details of the corresponding complaint in a View/Modify/Resolve Complaint screen.
In this screen, provide details of the resolution provided against the complaint in the Distributor Action.
You can also view the Current Status and Previous Status, Date of Change of the previous Status of the Complaint on this page.
Click on the Save button to save the operation.
Click on the Back button to go back to previous screen.
This screen is used to modify distributor mode and parameters:
Thank You Screen