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Comparisons of Library Users Expectations and Perceptions Across North American, European, African, Asian and Australian Libraries. Presented by: Martha Kyrillidou, Colleen Cook, Bruce Thompson. 17 th Hellenic Conference of Greek Academic Libraries September 24, 2008 University of Ioannina

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slide1

Comparisons of Library Users Expectations and Perceptions Across North American, European, African, Asian and Australian Libraries

Presented by:

Martha Kyrillidou, Colleen Cook, Bruce Thompson

17th Hellenic Conference of Greek Academic Libraries

September 24, 2008

University of Ioannina

Ioannina, GREECE

universal values
Universal Values

Association of Research Libraries www.libqual.org

libqual dimensions what do they measure
LibQUAL+® Dimensions: What do they measure?

Association of Research Libraries www.libqual.org

survey structure what we ask library users
Survey Structure: What We Ask Library Users

Association of Research Libraries www.libqual.org

expansion of libqual no of institutions by country
Expansion of LibQUAL+®: No. of Institutions by Country

Association of Research Libraries www.libqual.org

expansion of libqual no of institutions by language
Expansion of LibQUAL+®:No. of Institutions by Language

Association of Research Libraries www.libqual.org

expansion of libqual no of users by country
Expansion of LibQUAL+®:No. of Users by Country

Association of Research Libraries www.libqual.org

perceptions by country mean scores
Perceptions by Country:Mean Scores

Association of Research Libraries www.libqual.org

perceptions by country dimension mean scores 2004 08
Perceptions by Country: Dimension Mean Scores 2004-08

Association of Research Libraries www.libqual.org

perceptions by language dimension mean scores 2004 08
Perceptions by Language: Dimension Mean Scores 2004-08

Association of Research Libraries www.libqual.org

research library comparison carl vs arl vs sconul
Research Library ComparisonCARL vs. ARL vs. SCONUL

Source: Martha Kyrillidou & Gary Roebuck. LibQUAL Canada: Results Highlights. Presented at the LibQUAL+® Canada Workshop Ottawa, Ontario, CANADA (October 2007).

Association of Research Libraries www.libqual.org

collective consciousness needs assessment
Collective consciousness needs assessment

The emerging library user sees the need for a different kind of library – a library that serves as a source of information ready to be accessed any time, from anywhere, using modern technologies.

Thompson, Kyrillidou & Cook, “Library Users’ Service Desires” Library Quarterly (2008)

Assessment is now a critical skill for librarians.

Kyrillidou & Cook, “The evolution of measurement and evaluation of libraries: a perspective from the Association of Research Libraries” Library Trends (2008)

Association of Research Libraries www.libqual.org

assessment frameworks
Assessment frameworks

Assessment … frameworks as they will be refined over the years to come are forming the basis of guiding our understanding of libraries in an environment where: books are morphed into bytes, graphic materials are morphed into kilobytes, audio files are morphed into megabytes, video files are morphed into petabytes, where ..users …are transformed into avatars existing in another reality, a second life.

Association of Research Libraries www.libqual.org

slide14
“If you think you're too small to have an impact, try going to bed with a mosquito.”
  • Anita Roddick

Association of Research Libraries www.libqual.org

thank you
Thank You!

Team:

  • Martha Kyrillidou

Director, ARL Statistics and Service Quality Programs

martha@arl.org

  • MaShana Davis

Technical Communications Liaison

mashana@arl.org

  • Kristina Justh

Customer Relations Coordinator

kristina@arl.org

  • Yolanda Glass

Administrative Assistant

yolanda@arl.org

  • Gary Roebuck

Technical Operations Manager

gary@arl.org

Resources:

  • Home page

www.libqual.org

  • Publications

www.libqual.org/Publications/

  • Events & Training

www.libqual.org/Events/

  • LibQUAL+® Charts Tutorial

www.libqual.org/Information/Tools/

  • Procedures Manual

www.libqual.org/Manual/

  • Questions? Contact us at:

libqual@arl.org

Association of Research Libraries www.libqual.org