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Staff Retention-. Keys to Breaking the 18 month Organ Recovery Average. Jennifer Muriett, Donor Network of Az Mike Ingraham, Intermountain Donor Services. Questions to run on. What tools can my DSA utilize to improve staff retention?

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staff retention

Staff Retention-

Keys to Breaking the 18 month Organ Recovery Average

Jennifer Muriett, Donor Network of Az

Mike Ingraham, Intermountain Donor Services

questions to run on
Questions to run on
  • What tools can my DSA utilize to improve staff retention?
  • What opportunities exist for your DSA to improve staff satisfaction and recognition?
advantages to staff retention
Advantages to Staff Retention
  • Knowledge of SOPs
  • Mentors new staff
  • Leadership
  • Increased conversion rate
  • Increased OTPD
  • Expertise
  • Accountability
  • Instilling excellence
donor network of az staffing
Donor Network of Az Staffing
  • Organ Recovery Staffing
    • Director- 19 years
    • Associate Director- 15.5 years
    • Donor Family Manager- 10 years
    • Clinical Nurse Educator-8 years
    • Organ Recovery Coordinators-16 64 years
      • Phoenix-14 (2 in training)
      • Tucson-2
    • Donor Family Adovcates-3 18.5 years
    • Organ Recovery Technicians-5 28 years
    • Total 163 years

Average Experience of Organ Recovery Staff – 5.82 years

human resources
Human Resources
  • Managing a challenging job in-services
  • Employee Assistance Program-3 free visits
  • Health News Letter
  • Gym discounts
  • FUN Events (bowling, BBQ, Annual meeting)
clinical ladder growth opportunities self promoting
Clinical Ladder-Growth Opportunities/Self-Promoting
  • ORC I
    • Entry level
    • DMGs met >50% of cases
  • ORC II-minimum two years experience
    • CPTC-condition of employment
    • Import/local kidney/pancreas placement
    • Hospital development partnership
    • DMG/OTPD within 10% of organizational metrics
    • DMGs met >55% of cases
clinical ladder growth opportunities self promoting1
Clinical Ladder-Growth Opportunities/Self-Promoting
  • ORC III/Senior ORC-minimum 3 years experience
    • Serves on committees/leads special projects
    • Provides formal education
    • HD partnership with 8+ hospital
    • High-level formal presentations
    • Advisor on call or primary preceptor
    • DMG/OTPD within 5% of organizational metrics
    • DMGs met is >60% of cases
    • Role model
  • ORC IV/Team Leader-minimum 4 years experience
    • Represents DNA at regional/national committees/presentations
    • Develops initiatives for process improvement
    • Clinical resource/expert
    • DMGs met >65% of cases
    • Monitors/removes kidneys from pulsatile perfusion
incentives retention tools
Incentives/Retention Tools
  • 5% increase in salary with promotion
  • Merit raises up to 3.5%
  • Recognition
  • 12 hour shifts
  • Premium pay for extra shifts
  • Testing referral intake
  • Peer Recognition
core value recognition
Core Value Recognition
  • Nominated by peers
  • Recognized at monthly staff meetings
  • Published in company letter
  • $10 gift card each category
  • Grand Prize $100 gift card annually
questions to run on1
Questions to run on
  • What tools can my DSA utilize to improve staff retention?
  • What opportunities exist for your DSA improve staff satisfaction and recognition?