job satisfaction and staff retention headlinejobs quality workplace index 2009h2 l.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
Job Satisfaction and Staff Retention: HeadlineJobs Quality Workplace Index (2009H2) PowerPoint Presentation
Download Presentation
Job Satisfaction and Staff Retention: HeadlineJobs Quality Workplace Index (2009H2)

Loading in 2 Seconds...

play fullscreen
1 / 31

Job Satisfaction and Staff Retention: HeadlineJobs Quality Workplace Index (2009H2) - PowerPoint PPT Presentation


  • 549 Views
  • Uploaded on

Job Satisfaction and Staff Retention: HeadlineJobs Quality Workplace Index (2009H2) Dr CHUNG Ting-yiu Robert Director, Public Opinion Programme, the University of Hong Kong Outline of Presentation Study Design Survey Findings Job seeking / staff retention Job satisfaction

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'Job Satisfaction and Staff Retention: HeadlineJobs Quality Workplace Index (2009H2)' - jana


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
job satisfaction and staff retention headlinejobs quality workplace index 2009h2

Job Satisfaction and Staff Retention: HeadlineJobs Quality Workplace Index (2009H2)

Dr CHUNG Ting-yiu Robert

Director, Public Opinion Programme, the University of Hong Kong

outline of presentation
Outline of Presentation
  • Study Design
  • Survey Findings
    • Job seeking / staff retention
    • Job satisfaction
    • Employee engagement
  • Discussion

Prepared by Sing Tao Research and Development Dept (Nov 09)

a simple model of staff retention
A Simple Model of Staff Retention

Job

satisfaction

Staff

retention

  • 5 drivers
    • compensation
    • recognition
    • relationship
    • job nature
    • advancement
  • 16 attributes

Question: Will you consider looking for a new job in the coming three months?

Base: HK working population of age 18 or above

Source: HKUPOP, HeadlineJobs Quality Workplace Index

Prepared by Sing Tao Research and Development Dept (Nov 09)

slide4

A Simple Model of Staff Retention

Job

satisfaction

Staff

retention

Employee

engagement

Base: HK working population of age 18 or above

Source: HKUPOP, HeadlineJobs Quality Workplace Index

Prepared by Sing Tao Research and Development Dept (Nov 09)

survey methodology
Survey Methodology

Co-developed by HKUPOP and HeadlineJobs, present’n prepared by Sing Tao Research & Development Dept

Survey Design

Main Survey: Working Class

Random telephone survey using CATI system

Survey Approach

Fieldwork Period

Oct 5-16, 2009

Target Respondents

HK working population of age 18 or above

Sample Size

N = 1,000

Weighting

Sourced from C&SD - General Household Survey (Apr-Jun 2009) on HK working population of age 15+

Supplementary Survey: Active Job-Seekers

Online survey (conducted by HeadlineJobs)

Survey Approach

HeadlineJobs visitors (N=526)

Target Respondents

Prepared by Sing Tao Research and Development Dept (Nov 09)

job seeking rate for employees a job market leading indicator
Job Seeking Rate for EmployeesA job market leading indicator

(Provisional figures for Aug-Oct 09)

(Apr-Jun 09)

Base: HK working population of age 18 or above

Source: HKUPOP, HeadlineJobs Quality Workplace Index

Prepared by Sing Tao Research and Development Dept (Nov 09)

job satisfaction level for employees
Job Satisfaction Level for Employees

“Satisfied” refers to the percentage of respondents who were very satisfied or quite satisfied with their current post of work.

“Dissatisfied” refers to the percentage of respondents who were not quite satisfied or not satisfied at all with their current post of work.

Base: Employees of age 18 or above

Source: HKUPOP, HeadlineJobs Quality Workplace Index

Prepared by Sing Tao Research and Development Dept (Nov 09)

job satisfaction levels compared
Job Satisfaction Levels Compared

“% Satisfied” refers to the percentage of respondents who were very satisfied or quite satisfied with their current post of work.

Source1: HeadlineJobs visitors, HeadlineJobs Online Quality Workplace Index

Source2: Employees of age 18 or above, HKUPOP, HeadlineJobs Quality Workplace Index

Prepared by Sing Tao Research and Development Dept (Nov 09)

job satisfaction of your employees
Job Satisfaction of Your Employees

“% Satisfied” refers to the percentage of respondents who were very satisfied or quite satisfied with their current post of work.

Target: Employers and employees of age 18 or above

Source: HKUPOP, HeadlineJobs Quality Workplace Index

Prepared by Sing Tao Research and Development Dept (Nov 09)

job satisfaction 5 main drivers and 16 factors
Job Satisfaction: 5 Main Drivers and 16 Factors

- Safe Working Environment

- Job Security

- Salary

- Benefit

- Work Flexibility

Compensation

- Relationship with Supervisor/Management

- Management Recognition

- Full play to Potentials and Autonomy

Recognition

- Relationship with Co-workers

- Networking

- Contribution to the Organization

Relationship

- Job Nature and Meaningfulness

- Job Variety

- Corporate Culture

Job Nature

- Professional Development

- Career Advancement Opportunities

Advancement

Prepared by Sing Tao Research and Development Dept (Nov 09)

factors of job satisfaction

compensation

  • recognition
  • relationship
  • job nature
  • advancement
Factors of Job Satisfaction

vs. 09H1

Importance

Base: HK working population of age 18 or above

Source: HKUPOP, HeadlineJobs Quality Workplace Index

Prepared by Sing Tao Research and Development Dept (Nov 09)

a job retention model
A Job Retention Model

Job

satisfaction

Staff

retention

Base: HK working population of age 18 or above

Source: HKUPOP, HeadlineJobs Quality Workplace Index

Prepared by Sing Tao Research and Development Dept (Nov 09)

job satisfaction and staff retention
Job Satisfaction and Staff Retention

Job change in next 3 months

Job satisfaction

Base: HK working population of age 18 or above

Source: HKUPOP, HeadlineJobs Quality Workplace Index

Prepared by Sing Tao Research and Development Dept (Nov 09)

a job retention model14
A Job Retention Model

Job

satisfaction

Staff

retention

Employee

engagement

Base: HK working population of age 18 or above

Source: HKUPOP, HeadlineJobs Quality Workplace Index

Prepared by Sing Tao Research and Development Dept (Nov 09)

employee engagement 4 main factors
Employee Engagement: 4 Main Factors

Overall speaking, are your associates

committed to doing quality work?

Morale

Does the mission/purpose of your company

make you feel your job important?

Ethos

At work, do your opinions

usually seem to count?

Respect

In the last month, have you received

recognition or praise from your supervisor

for doing good work?

Recognition

Prepared by Sing Tao Research and Development Dept (Nov 09)

morale
Morale

Q: Overall speaking, are your associates committed to doing quality work?

Yes

57%

Half-half

27%

No

15%

Base: Employees of age 18 or above

Source: HKUPOP, HeadlineJobs Quality Workplace Index

Prepared by Sing Tao Research and Development Dept (Nov 09)

job satisfaction morale related factor
Job Satisfaction: Morale-related factor

Importance

Base: HK working population of age 18 or above

Source: HKUPOP, HeadlineJobs Quality Workplace Index

Prepared by Sing Tao Research and Development Dept (Nov 09)

ethos

Important?

No idea*

( 8% )

Important

( 60% )

Not Important

( 33% )

Ethos

Q: Does the mission/purpose of your company make you feel your job important?

* No idea includes “Don’t know/hard to say”, “No missions” and No idea with the company mission.

Base: Employees of age 18 or above

Source: HKUPOP, HeadlineJobs Quality Workplace Index

Prepared by Sing Tao Research and Development Dept (Nov 09)

job satisfaction ethos related factor
Job Satisfaction: Ethos-related factor

Importance

Base: HK working population of age 18 or above

Source: HKUPOP, HeadlineJobs Quality Workplace Index

Prepared by Sing Tao Research and Development Dept (Nov 09)

respect
Respect

Q: At work, do your opinions usually seem to count?

Definitely

4%

Often

32%

Sometimes

52%

Seldom

9%

Never

4%

Base: Employees of age 18 or above

Source: HKUPOP, HeadlineJobs Quality Workplace Index

Prepared by Sing Tao Research and Development Dept (Nov 09)

job satisfaction respect related factor
Job Satisfaction: Respect-related factor

Importance

Base: HK working population of age 18 or above

Source: HKUPOP, HeadlineJobs Quality Workplace Index

Prepared by Sing Tao Research and Development Dept (Nov 09)

recognition
Recognition

Q: In the last month, have you received recognition or praise from your supervisor for doing good work?

58%

42%

ü

û

Base: Employees of age 18 or above

Source: HKUPOP, HeadlineJobs Quality Workplace Index

Prepared by Sing Tao Research and Development Dept (Nov 09)

job satisfaction recognition related factor
Job Satisfaction: Recognition-related factor

Importance

Base: HK working population of age 18 or above

Source: HKUPOP, HeadlineJobs Quality Workplace Index

Prepared by Sing Tao Research and Development Dept (Nov 09)

morale satisfaction and retention
Morale, Satisfaction and Retention

Overall

Job Satisfaction

Staff Retention

Associates committed to doing quality work?

Base: HK working population of age 18 or above

Source: HKUPOP, HeadlineJobs Quality Workplace Index

Prepared by Sing Tao Research and Development Dept (Nov 09)

ethos satisfaction and retention
Ethos, Satisfaction and Retention

Overall

Job Satisfaction

Staff Retention

Does company mission make you feel your job important?

Base: HK working population of age 18 or above

Source: HKUPOP, HeadlineJobs Quality Workplace Index

Prepared by Sing Tao Research and Development Dept (Nov 09)

respect satisfaction and retention
Respect, Satisfaction and Retention

Overall

Job Satisfaction

Staff Retention

Do your opinions count?

Base: HK working population of age 18 or above

Source: HKUPOP, HeadlineJobs Quality Workplace Index

Prepared by Sing Tao Research and Development Dept (Nov 09)

recognition satisfaction and retention
Recognition, Satisfaction and Retention

Overall

Job Satisfaction

Staff Retention

Praise in last month?

Base: HK working population of age 18 or above

Source: HKUPOP, HeadlineJobs Quality Workplace Index

Prepared by Sing Tao Research and Development Dept (Nov 09)

employee engagement and staff retention
Employee Engagement and Staff Retention

Result of discriminant analysis:

  • Respect – opinion treasured
  • Recognition – praise from supervisors
  • Morale – commitment to quality work
  • Ethos – company mission

Base: HK working population of age 18 or above

Source: HKUPOP, HeadlineJobs Quality Workplace Index

Prepared by Sing Tao Research and Development Dept (Nov 09)

satisfaction engagement retention aggregated
Satisfaction, Engagement, Retention (aggregated)
  • Full play to Potentials and Autonomy
  • Relationship with Supervisor/Management
  • - Management Recognition

Recognition

Respect and Recognition

- Relationship with Co-workers

- Networking

- Contribution to the Organization

Relationship

Morale

- Job Nature and Meaningfulness

- Job Variety

- Corporate Culture

Ethos

Job Nature

- Safe Working Environment

- Job Security

- Salary

- Benefit

- Work Flexibility

- Professional Development

- Career Advancement Opportunities

Compensation

Advancement

Prepared by Sing Tao Research and Development Dept (Nov 09)

final remarks
Final Remarks
  • Quality Workplace Index surveys have repeatedly shown that job satisfaction and staff retention are closely related, both during economic recession or recovery.
  • Our latest survey introduces employee engagement as a variable of job satisfaction and staff retention, yielding very useful results.
  • When sufficient data is collected over time, more sophisticated analyses on different job and industrial sectors could be performed, on the relationships among job satisfaction, employee engagement and staff retention.
  • Customized tests can also be developed to suit the need of individual firms to facilitate the retention of talents.

Prepared by Sing Tao Research and Development Dept (Nov 09)

discussion

Discussion

Prepared by Sing Tao Research and Development Dept (Nov 09)