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Engaging Citizens in Public Service & Policy Design

Engaging Citizens in Public Service & Policy Design. @ deirdrelee Future of ePublic Services in the Atlantic Area. A citizen is. a passive user of public services an active stakeholder in the design and usage of public services. Citizens discuss issues….

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Engaging Citizens in Public Service & Policy Design

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  1. Engaging Citizens in Public Service & Policy Design @deirdrelee Future of ePublic Services in the Atlantic Area

  2. A citizen is... • a passive user of public services • an active stakeholder in the design and usage of public services

  3. Citizens discuss issues… There is no official list of local intercultural mediators My community is culturally divided Racism against immigrants is worsening in the economic crisis …but feel disengaged from actual policy-making

  4. Policy-makers make policy… Immigration for studying purposes Family reunification Immigration for employment purposes Integration and citizenship Irregular immigration … but is it representative and will it be effective?

  5. Citizen engagement leads to more participatory and effective policy-making

  6. Citizens have low levels of trust in policy-makers

  7. Policy-makers are unprepared for high levels of direct citizen engagement

  8. Key Elements of Successful Engagement Involvement since beginning of process

  9. Can Technologies Help?

  10. Puzzled by Policy Approach Offline Participation • Accessible • (Digital Divide) • Builds trust • Elaborate discussion Online Participation • Accessible • Open • Trace • Viral • Data analysis

  11. Online Participation • eParticipation platforms • Social media • Open Data

  12. Government-led vs. Citizen-led Integrated model for participation Porwol, L., Ojo, A. & Breslin, J., 2013. On The Duality of E-Participation – Towards a foundation for Citizen-Led Participation. In 2nd Joint International Conference on Electronic Government and the Information Systems Perspective and International Conference on Electronic Democracy. p. 15.

  13. Puzzled by Policy Platform

  14. Weaknesses of eParticipation Projects Usage Impact Sustainability

  15. Usage of Puzzled • Pilots • Torino, Italy • Tenerife, Spain • Budapest, Hungary • Athens, Greece • ~7,000 end-users • Hard-to-reach users • ~10 Decision-makers • ~100 NGOs

  16. Impact • Improved integration and social cohesion in Tenerife • Interfaith Prayer for peace, respect and integration • School of Social Participation • Kick-started process to introduce Register of Intercultural Mediators in Turin • Submission on female genital mutilation from the EU immigration perspective as part to EC DG JUST consultation

  17. Testimonials • ‘It is essential to convey the message that each and every person living in the neighbourhood has a crucial role to play to enrich, build and design a place for living together. We need to rely on citizen involvement and participation to build more cohesive and sustainable cities.’ • Ms Eva Luz Cabrera from the Municipal Council for Citizen Participation in Tenerife • ‘It is very important to have a platform like PbP in place which gives a voice to citizens in general but more importantly to immigrants.’ • Maria Kouveli, President, Local Council for Immigrants Integration, Greece • ‘The division between institutions and politics on one hand and citizens on another is deepening. Opportunities like PbP for us as members of the European Parliament to communicate through social media and other electronic tools are very useful.’ • TanjaFajon, Progressive Alliance of Socialists and Democrats, European Parliament

  18. eParticipation Tools • Loomio (collaborative decision-making) • CiviQ (making opinions count) • OurSpace • Immigration Policy 2.0

  19. Government use of Social Media • Dissemination of news, • reporting on events, • promotion of projects, • some citizen engagement

  20. Data Analysis Pipeline Extract relevant data Linked Data Analysis Trends, opinions, ideas Open Data

  21. eParticipation data model

  22. Puzzled by Policy & social media content

  23. Social-media Analysis • Hootsuite • SproutSocial • ViralHeat • Linked2Media

  24. Puzzled by Policy Sustainability Toolkit www.puzzledbypolicy.eu

  25. www.codeforireland.com

  26. To enable public-sector organisations to harness the power of data: improving insight, efficiency, and compliance. www.derilinx.com

  27. Key Elements of Successful Engagement Involvement since beginning of process

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