B&B FRC Parent Satisfaction Survey

1. B&B FRC Parent Satisfaction Survey Conducted March 2014 Presented May 2014

2. Overview of Assessment Process • In 2009, CAPC, the Parent Cabinet, CPS and LPC designed a set of parent satisfaction questions based on the Protective Factors. • Every 2-3 years, B&B FRCs embark on a project to assess the level of satisfaction experienced by the families currently being served. • This report summarizes the results of the 2014 Parent Satisfaction Survey.

3. Data Source • Parent Satisfaction Survey • Offered in English, Spanish, Russian and Hmong • Contained 5 point Likert Scale questions as well as qualitative questions • Surveys were conducted in 4 ways • Face-to-Face interview (43%) • Phone interview (17%) • By family with B&B FRC staff available (23%) • By family without B&B FRC staff present (16%)

4. Qualitative Responses • Participants had the opportunity to respond to four (4) fill-in questions. • Categories were identified by reoccurring 10 or more times.

5. In a nutshell • Responses Received: 705 (107 less than 2011) • 420 English (22 Russian 7 Hmong) and 285 Spanish • Ethnicity: 56% Hispanic, 19 % African American, 18 % White, 7 % Asian • Those surveyed included an equal blend of home visitation and FRC families.

6. Cont… • Half had received services for 3-6 months the other half ranged from 6 months-3 years • 90% were female and 10% male • 35% were 23-29 and 58% were 30 years old and over • Over 74% of those surveyed were not first time parents

7. Results • Scale questions are presented in order. • Tables reflect both English and Spanish responses. • Responses are presented in percentages. • Qualitative response questions are presented in aggregate. • Each question starts with the statement “Since being connected to this FRC…”

24. Highlights • Families enjoy interacting and learning from each other. • Learning from and being support by other parents received one of the lowest quantitative scores, yet it was commented on as one of the most valuable aspects of the program. • Families want more opportunities for fun/social interaction at the FRC. • They are seeking ways to share their input. • They want to build on their knowledge with skills.

25. Highlights cont… • Staff are the key to success • The thing that parents like the most about being connected to the FRC is the support, help and information provided by the staff. • NPP is doing the job • Terms such as Empathy, Take home assignment, Journaling, Parent-child activities, HV and so on clearly punctuated the positive impact of the program.

26. Highlights Cont… • The FRC is the place to be • Parenting classes and events hosted by Family Resource Centers are seen as a major asset and are attributed by the majority of parents as the best part of the program.

27. Growth Opportunities • I am better able to meet my family's basic needs with the resources I have. (50%) • I feel this program has helped me reduce stress in my life. (62%) • I feel this program is helping me to reach the goals I have set for my family and me. (59%) • I have learned from and felt supported by other parents in the program. (55%)

28. Next Steps • Gather feedback on survey from Meet & Greet and Parent Cabinet • Develop action plan for top priority areas as identified by PMOC • Provide data and analysis to funders for reporting purposes