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UNDP Vocational Education AND training project. Dr. Nicole V artanian November 2011. Social partnership: negotiation and communication skills in theory and practice . Overarching questions.

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UNDP Vocational Education AND training project

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undp vocational education and training project

UNDP Vocational Education AND training project

Dr. Nicole Vartanian

November 2011

overarching questions
Overarching questions
  • How do we use communication skills to negotiate for the best interests of the VET institution and students?
  • What are the key elements to forging social partnerships that will optimize success for the VET institution and students?
communication and negotiation
Communication and negotiation
  • U.S. Department of Labor’s Bureau of Labor Statistics calls interpersonal and communication skills “essential” to successful educational administration given how much of the job involves collaborating with others
  • Strong communication is the cornerstone of negotiation, a discussion designed to reach an agreement between parties with both common and opposing interests
    • During a negotiation, it would be wise not to take anything personally. If you leave personalities out of it, you will be able to see opportunities more objectively.
    • Brian Koslow, Founder and CEO of Breakthrough Coaching
    • Communication is the real work of leadership.
    • NitinNohria, Harvard Business School Dean
utilizing communication techniques
Utilizing communication techniques
  • Verbal communication
    • Encourage students, faculty, and staff with praise for achievements and hard work, tactfully address areas in need of improvement
    • Deliver clear messages AND listen carefully to responses so people feel respected and heard
  • Nonverbal communication
    • Communicate verbal messages consistently with similar nonverbal actions, policies and body language
    • Use technology like a website, email list, or social networking to underscore messages and stay in contact with constituents
  • Feedback
    • Provide opportunity for feedback from constituents rating the school performance and satisfaction
    • Develop consensus-building strategies to create buy-in
mastering negotiation
Mastering negotiation

Negotiation is a process administrative leaders engage in routinely—from recruiting staff to engaging in partnerships

  • Be prepared
    • Do your homework in advance
    • Base your line of arguments on facts
  • Have a best alternative
    • Know what you are aiming for
    • Know what you are willing to concede
  • Understand key motivators
    • Tangible—gaining fiscal or organizational benefits, e.g.
    • Intangible—desiring respect or fearing change, e.g.
  • Communicate well
    • Be personal and personable
    • Build rapport and trust
exploring social p artnerships
Exploring Social Partnerships
  • Strategy based on the view that government, workforce and business sectors share a common interest in success of national economy
  • Process of engaging in social dialogue
  • Tripartite model with business sector, trade unions, government
  • Current push for establishment of social partnerships in VET sector to
    • Connect with labor market needs
    • Modernize educational programs
    • Adhere to accreditation standards
    • Develop new funding streams
challenges and opportunities in roa
Challenges and opportunities in ROA
  • System of education not clearly connected with economy, requiring:
    • Development of modern curricula and best practices
    • Preparation of students for in-demand professions,
    • Training of skilled and knowledgeable teachers
  • Framework of social partnership allows for educational policy to correspond with short-, medium-, and long-term needs of labor market
  • Structural links among government, business, and education can help to:
    • Achieve economic goals
    • Prepare well-trained workforce
    • Improve student skills and academic achievement
strategy of preliminary craftsmanship and middle professional education and training of roa 2004
  • State is responsible for legislation and implementation of VET, butpolicy development not only within state control
  • Partnerships should be created based on bilateral and/or trilateral co-operationto assist social partners in labormarket in recognizing skills of trained specialists
  • “Bottom up” decision-making should be applicable, though involvement of social partners into VET should not be based solely on their initiative
  • The integration of social partners into the VET system is necessary for information sharing and job placement
  • Including social partners in decision-making guarantees conformity with labormarket requirements, provides growth of economy, and bolsters VET system and student employability [Page 30]
roa labor code 2004 guidelines
ROA Labor Code (2004) guidelines
  • Chapter 7 (Articles 39 to 44) devoted to social partnership regulation:
    • Defined as system of interrelations between workers (their representatives) and employers (their representatives), as well as the Government of the Republic of Armenia
    • Aimed at workers’ and employers’ interests
    • Realized through collective bargaining, exchange of information and reciprocal consultations
  • Need for high quality vocational education targeted to meet the requirements of the labor market
  • Obsolete system creates outflow of qualified specialists
  • Lack of coordination in implementation of training for teaching staff and enhancement of their qualifications
  • Weak integration of labor market as social partnership
  • Inflexible system fails to respond to changing economic realities
  • No effective mechanisms for developing or implementing partnerships with similar institutions in other countries [Page 3]
ongoing discussions around s ocial partnerships sp
Ongoing discussions aroundSocial Partnerships (SP)
  • Progress has been made by establishing
    • Peer Review on SP in VET
    • National working groups consisting of ministries’ officials, representatives of employers, and Trade Unions established and trained
    • Three national events on SP organized
    • Recommendations of working groups presented
    • Concept on SP in VET adopted by ROA
    • Workshop for National Council for VET Development organized
    • Local Trainers established and trained by International Experts
    • Two pilot College Governing Boards trained
h ow to attract and work with social p artners
How to attract and work with Social Partners
  • Partners want to create social enterprises and invest in sustainable projects
    • Do not think of partnership project in isolation
    • Consider how to integrate larger community in which it operates
    • Anticipate how to create a social output
  • Build a solid track record of collaborationto inspire confidence from partners
    • Develop strong reputation for collaborating on successful projects
    • Partner with similar organizations to increase your project’s reach, capability, and sustainability
    • Cultivate relationships and court good publicity
  • Maintain transparent records
    • Demonstrate credibility by managing finances well
    • Send partners regularly audited financial reports
    • Develop an efficient institutional culture that cautiously spends money