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UNDP Vocational Education AND training project. Dr. Nicole V artanian November 2011. Social partnership: negotiation and communication skills in theory and practice . Overarching questions.

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undp vocational education and training project

UNDP Vocational Education AND training project

Dr. Nicole Vartanian

November 2011

overarching questions
Overarching questions
  • How do we use communication skills to negotiate for the best interests of the VET institution and students?
  • What are the key elements to forging social partnerships that will optimize success for the VET institution and students?
communication and negotiation
Communication and negotiation
  • U.S. Department of Labor’s Bureau of Labor Statistics calls interpersonal and communication skills “essential” to successful educational administration given how much of the job involves collaborating with others
  • Strong communication is the cornerstone of negotiation, a discussion designed to reach an agreement between parties with both common and opposing interests
    • During a negotiation, it would be wise not to take anything personally. If you leave personalities out of it, you will be able to see opportunities more objectively.
    • Brian Koslow, Founder and CEO of Breakthrough Coaching
    • Communication is the real work of leadership.
    • NitinNohria, Harvard Business School Dean
utilizing communication techniques
Utilizing communication techniques
  • Verbal communication
    • Encourage students, faculty, and staff with praise for achievements and hard work, tactfully address areas in need of improvement
    • Deliver clear messages AND listen carefully to responses so people feel respected and heard
  • Nonverbal communication
    • Communicate verbal messages consistently with similar nonverbal actions, policies and body language
    • Use technology like a website, email list, or social networking to underscore messages and stay in contact with constituents
  • Feedback
    • Provide opportunity for feedback from constituents rating the school performance and satisfaction
    • Develop consensus-building strategies to create buy-in
mastering negotiation
Mastering negotiation

Negotiation is a process administrative leaders engage in routinely—from recruiting staff to engaging in partnerships

  • Be prepared
    • Do your homework in advance
    • Base your line of arguments on facts
  • Have a best alternative
    • Know what you are aiming for
    • Know what you are willing to concede
  • Understand key motivators
    • Tangible—gaining fiscal or organizational benefits, e.g.
    • Intangible—desiring respect or fearing change, e.g.
  • Communicate well
    • Be personal and personable
    • Build rapport and trust
exploring social p artnerships
Exploring Social Partnerships
  • Strategy based on the view that government, workforce and business sectors share a common interest in success of national economy
  • Process of engaging in social dialogue
  • Tripartite model with business sector, trade unions, government
  • Current push for establishment of social partnerships in VET sector to
    • Connect with labor market needs
    • Modernize educational programs
    • Adhere to accreditation standards
    • Develop new funding streams
challenges and opportunities in roa
Challenges and opportunities in ROA
  • System of education not clearly connected with economy, requiring:
    • Development of modern curricula and best practices
    • Preparation of students for in-demand professions,
    • Training of skilled and knowledgeable teachers
  • Framework of social partnership allows for educational policy to correspond with short-, medium-, and long-term needs of labor market
  • Structural links among government, business, and education can help to:
    • Achieve economic goals
    • Prepare well-trained workforce
    • Improve student skills and academic achievement
strategy of preliminary craftsmanship and middle professional education and training of roa 2004
STRATEGY OF PRELIMINARY (CRAFTSMANSHIP) AND MIDDLE PROFESSIONAL EDUCATION AND TRAININGOF ROA (2004)
  • State is responsible for legislation and implementation of VET, butpolicy development not only within state control
  • Partnerships should be created based on bilateral and/or trilateral co-operationto assist social partners in labormarket in recognizing skills of trained specialists
  • “Bottom up” decision-making should be applicable, though involvement of social partners into VET should not be based solely on their initiative
  • The integration of social partners into the VET system is necessary for information sharing and job placement
  • Including social partners in decision-making guarantees conformity with labormarket requirements, provides growth of economy, and bolsters VET system and student employability [Page 30]
roa labor code 2004 guidelines
ROA Labor Code (2004) guidelines
  • Chapter 7 (Articles 39 to 44) devoted to social partnership regulation:
    • Defined as system of interrelations between workers (their representatives) and employers (their representatives), as well as the Government of the Republic of Armenia
    • Aimed at workers’ and employers’ interests
    • Realized through collective bargaining, exchange of information and reciprocal consultations
slide11
CONCEPT ON DEVELOPMENT OF PRELIMINARY PROFESSIONAL (CRAFTSMANSHIP) AND MIDDLE PROFESSIONAL (VOCATIONAL) EDUCATION IN ROA (2008)
  • Need for high quality vocational education targeted to meet the requirements of the labor market
  • Obsolete system creates outflow of qualified specialists
  • Lack of coordination in implementation of training for teaching staff and enhancement of their qualifications
  • Weak integration of labor market as social partnership
  • Inflexible system fails to respond to changing economic realities
  • No effective mechanisms for developing or implementing partnerships with similar institutions in other countries [Page 3]
ongoing discussions around s ocial partnerships sp
Ongoing discussions aroundSocial Partnerships (SP)
  • Progress has been made by establishing
    • Peer Review on SP in VET
    • National working groups consisting of ministries’ officials, representatives of employers, and Trade Unions established and trained
    • Three national events on SP organized
    • Recommendations of working groups presented
    • Concept on SP in VET adopted by ROA
    • Workshop for National Council for VET Development organized
    • Local Trainers established and trained by International Experts
    • Two pilot College Governing Boards trained
h ow to attract and work with social p artners
How to attract and work with Social Partners
  • Partners want to create social enterprises and invest in sustainable projects
    • Do not think of partnership project in isolation
    • Consider how to integrate larger community in which it operates
    • Anticipate how to create a social output
  • Build a solid track record of collaborationto inspire confidence from partners
    • Develop strong reputation for collaborating on successful projects
    • Partner with similar organizations to increase your project’s reach, capability, and sustainability
    • Cultivate relationships and court good publicity
  • Maintain transparent records
    • Demonstrate credibility by managing finances well
    • Send partners regularly audited financial reports
    • Develop an efficient institutional culture that cautiously spends money