Further Education and Vocational Training

1. Further Education and Vocational Training By Reem Asaad, Director of IT & Corporate Communications Raya Holding www.rayacorp.com

2. Agenda 1 RayaOverview 2 Vocational Training in Egypt: Overview 3 Case Study: State-directed model for vocational education 4 Conclusion & Recommendations

3. 1 Raya Overview

4. Raya Overview Our Vision Our People • A total of 3500 employees that has grown at a CAGR of 41% since 2002 • A young & dynamic workforce with average age of 30 year • An experienced senior management team with an average age of 37 years A Market Leader No Matter Where We Are A strong commitment to quality and an unmatched dedication to development

5. Raya was established in May 1999 Focusing on better serving its customer needs and addressing opportunities for growth, Raya Holding expanded its portfolio of investments to include Smart Office Buildings developments through Raya Lease. Our Evolution 2004-2005 Going Public 2003 Expansion 2002 Streamlining 1998-1999 Merger 2000-2001 Diversification 2006-2007 Realigning 2008-2009 Portfolio Expansion Our Corporate Values

6. One team in a state-of-the art building • Solid Infrastructure and working environment • Managing a controlled & secure workplace Our Smart Facilities Geographic Presence

7. Our Corporate Governance • Board of Directors • Healthy mix of independent and major • shareholders • Board Committees • Audit Committee • Nominations Committee • Remunerations Committee • Investment Committee • Internal Control • Ongoing risk management process • Statement of business behavior • applicable to all employees • Organizational authority &control code • Ongoing business controls • A comprehensive management • accounting system Corporate Social Responsibility Sustainable Development CSR Charity Activities Health Sector Education Sector Charity Activities Crisis Aid Medical Supplies Ramadan Packages Gaza Donations Injaz Teaching Volunteers

8. Authorised Capital: EGP 1,000,000,000 • Issued & Paid-in Capital: EGP 284,923,800 • Share Par Value: EGP 5 • Outstanding Shares 57million • Market CAP 374.4 MLE Funds Others Individuals Corporations Shareholders’ Structure Medhat Khalil & Family Listed in CASE, May 2005 Capital Structure Others 20 % 67% 56 % Shareholding Breakdown Financial Holding Ltd. 1% 12 % • 77.8% Egyptians, 7.7% Arabs & Africans , 14.4% Foreigners • 67.6% Retail, 32.4% Institutions/Funds 4% 28% 7% 5% El Tawil Family Private Sector 15% Watheeqa Public Sector 85%

9. CMMI is a process improvement approach that provides organizations with the essential elements of effective processes that ultimately improve their performance. CMMI is used to guide process improvement across a project, a division, or an entire organization. It helps integrate traditionally separate organizational functions, set process improvement goals and priorities, provide guidance for quality processes, and provide a point of reference for appraising current processes. Need to add explanation for abbreviations. TUV ISO 9001:2000 ISO 9001 is the internationally recognized standard for the quality management of businesses. It applies to the processes that create and control the products and services an organization supplies. It prescribes systematic control of activities to ensure that the needs and expectations of customers are met. It is designed and intended to apply to virtually any product or service, made by any process anywhere in the world. Corporate Certificates ISO/ IEC 27001 The ISO/IEC 27001 certification accredits Raya as an organization operating in line with worldwide standard processes through its information security policies and procedures. The ISO/IEC 27001 is the only auditable international standard which defines the requirements for an Information Security Management System (ISMS). There are only 4 companies that are ISO certified in Egypt. As a member of the UN Global Compact, Raya is committed to sustainability and responsible business practices and embraces and enacts within its sphere of influence, a set of core values in the areas of human rights and labor standards. Incorporating the UN Global Compact and its principles, Raya is also engaged in partnerships to advance broader development objectives. The UN Global Compact is not a regulatory instrument, but rather a voluntary initiative that relies on public accountability, transparency and disclosure to complement regulation and to provide a space for innovation. COPC certification The COPC certification is awarded to contact centers that meet all 32 requirements of the standard and demonstrate high performance in the areas of planning, service delivery, quality, business and efficiency after a rigorous audit of its customer service systems and procedures.

10. Raya’s Scope of Operations Information Technology Trade Call Center Smart Buildings

11. 3500 2300 1697 1024 886 288 Our People

12. Technical Staff Break Down at Raya * Total number of Raya employees is 3, 500

13. Cost of Employing Technicians IT: training required till new hires become productive Maintenance: training required till new hires become productive

14. Qualified Technicians: a Need not Met Raya’s lines of business primarily rely on technical expertise of resources Common problems in technicians’ hiring process • Lack of technicians in the market • Time and effort wasted to find resources to fill in the vacancies • Lack of qualified technicians • Having to settle for the qualifications that is available even if it doesn’t meet the requirements • Delay of productivity • Due to lack of technical skills required, a lot training time and money is invested to retrain new hires, which delays productivity

15. 2 Vocational Training in Egypt: Overview

16. Importance of Vocational Education For Students / Individuals • Allows individuals’ talents to surface easily • Allows students to get better jobs relevant to their studies/ practice For Companies • Allows companies to have a wider range of qualified caliber to choose from • Increases productivity and accelerates employees learning curve For Economy • Helps industries by increasing productivity, which in turn helps in the country’s economic development • Yields high quality employees who attract foreign investments to the country • Determines the standard of engineering practice attainable and sets the level of technological and economic advancement of the country

17. Egypt Fact Sheet

18. Number of Graduates

19. Teacher/ Student Ratio * Decrease due to decrease in # of enrolled students and increase in # of teachers

20. Challenges in Employing Technicians • Scarcity of calibers that meet required skills • Lack of practical knowledge • Lack of research skills • Language Barriers • Lack of interpersonal skills (i.e. communication skills) • Lack of presentability • The need for dynamic development program & updated curriculums to keep up with the changing technology

21. Role of the Private Sector • The private sector is the knowledge unit, providing the government with the required skills, qualifications and technical know-how • It helps regulate the kind of students that are put in the market:Vocational education is demand-led and students are trained as per the needs of the employer and businesses • The private sector has to identify the necessity of the ongoing process of training and development of technical staff to keep up with the constantly changing technology

22. 3 Case Study: The state-directed model for vocational education

23. Vocational education in developed countries • Plays a vital role in developed economies • Its structure, philosophy and culture vary from country to the other • Countries adopt different models and approaches • Market-led model of vocational education • State-directed model of vocational education • School model of vocational education

24. A state-directed model for vocational education • A model where the state involves companies in training • The state determines the legal framework while the training organizations provide the required training • The model is characterized by a distinct separation between general and vocational education • Some of the countries following this model have implemented a dual training system achieving a balance between the requirements of employers and state.

25. 4 Conclusion & Recommendations

26. Conclusion • The IT sector suffers from the scarcity of qualified technical resources • Strengthening technical and vocational education in Egypt will benefit IT& telecom sector, and will in turn boost the economic and social development

27. Recommendations Need for Social/ Cultural Change • Government’s promotion of vocational training as a desirable alternative to higher education • Promoting vocational education among companies: attempting to change the attitude of looking down on vocational education (in comparison to academic education) Collaboration between the Private & Public Sectors • Extensive efforts of information sharing between the government and the private sector to identify the needs of the employer and the employee • Design courses as per the need of the industry: based on private sector companies’ requirements Investments in the Vocational Education Sector • Investments should be pumped to re-design courses to meet the industry’s needs • Investments in qualifying the teaching staff, as well as providing the appropriate compensation that will attract more staff to contribute to the vocational education

28. Thank You

29. References • Central Agency for Public Modernization and Statistics (CAPMAS) • CIA Fact Book • Initial Vocational Training from a Company Perspective: a Comparison of British and German In-House Training Cultures (References)