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Handout 5: Feedback and support

PowerPoint presentation. Handout 5: Feedback and support. Unit 240 (M&L 2): Develop working relationships with colleagues. Benefits of feedback. supports professional development assists personal development promotes overall improvement of performance. Positive and negative feedback.

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Handout 5: Feedback and support

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  1. PowerPoint presentation Handout 5: Feedback and support Unit 240 (M&L 2): Develop working relationships with colleagues

  2. Benefits of feedback • supports professional development • assists personal development • promotes overall improvement of performance.

  3. Positive and negative feedback • give praise where due • give constructive negative feedback.

  4. Giving constructive feedback • state the purpose • positive before negative • be specific • explain the consequence • allow them the chance to respond • offer suggestions for ways forward • offer support.

  5. How to make feedback constructive • Description not judgement • Your communication skills are good.  • You really got your point across clearly.  • Observation not implication • Do you always turn up late?  • I saw you were 30 minutes late this morning.  • Behaviour not the person • You’re so tactless!  • Your comment about my work made me feel bad.

  6. Ways to support your colleagues • communicate • take an interest • ask for advice • offer your help • build openness and trust • acknowledge others’ achievements.

  7. Build a better team • respect • fairness • courtesy • treat your colleagues as you would like them to treat you.

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