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ICT: Information and Communication Technology Skills. What are they? Why do they matter for employers, job seekers, the economy and life?. Beth B lanchard , WDC S eattle -King C ounty Yvonne T homas, M icrosoft Corp. What is ICT?. Hardware Hard Skills. Software Soft skills.

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ict information and communication technology skills

ICT: Information and Communication Technology Skills

What are they?

Why do they matter for employers, job seekers, the economy and life?

Beth Blanchard, WDC Seattle-KingCounty

YvonneThomas, Microsoft Corp.

what is ict
What is ICT?
  • Hardware
  • Hard Skills
  • Software
  • Soft skills
what ict skills are used at work
What ICT skills are used at work?


  • Using the internet
  • Email
  • Scheduling appointments
  • Timecards
  • Spreadsheets
  • Documents
  • Presentations
  • Handheld technology


  • Inventory Management
  • Retail
  • Transportation logistics
  • Heavy machinery
  • Medical transcription
  • Home healthcare
  • Administration
  • Education
  • Food Service
  • Agriculture

Jobs in Low, Middle and High Skill categories all require knowledge and use of technology

what is the value of ict skills
What is the value of ICT skills?
  • For job seekers?
  • For employers?
the value of technology skills
The value of technology skills
  • Today, more than 50% of all jobs require some use of technology. By 2016, according to the BLS, 77% of all jobs will require ICT skills
  • Individuals with technology skills earn, on average, $500 more per month than their counterparts without those skills.
  • As the world and the workplace continues to evolve, technology will become more and more pervasive.
the needs
The Needs
  • Economic need
    • Significant changes in the workforce
    • Shortage of skilled workers due to many factors
    • Continuing change in the workplace, more technology, more efficiency, more with less
  • Employer needs
    • Employees w/training to meet their needs
    • Basic to intermediate levels of training
    • Employees with ability to use critical thinking and apply their skills in many ways
  • Job seeker needs
    • Training that matches employer needs
    • Lifelong learning/continuing ed opportunities
    • Short and long term trainings
    • Training and certification options
statewide existing resources
Statewide Existing Resources
  • WDCs /WorkSource statewide
    • Microsoft UP/Elevate America participants
  • Community Colleges
  • Communities Connect
  • Free Microsoft Resources, Microsoft Grantees
    • Elevate America
    • Curricula
    • Statewide WDC’s, Boys & Girls Clubs, YM’s, YW’s, Urban League
what are the resource gaps challenges
What are the Resource Gaps/Challenges?
  • Sustainable funding
  • Trainers
  • Knowledge of local employer needs
  • Availability of training beyond specific program “eligible” customers
other action taking place
Other action taking place
  • Recovery Act BTOP funding
    • Communities Connect and Broadband: Karen Manuel
    • Washington State: Governor’s Broadband Advisory Council
  • WIA reauthorization
    • Timing & impact TBD
  • UW’s Center for Information and Society’s state research report findings: Technology for employability in Washington State: Role of ICT….
relevant resources
Relevant Resources
  • Microsoft :
    • Unlimited Potential www.microsoft.com/giving
    • Digital Literacy www.microsoft.com/digitalliteracy
    • Elevate America www.microsoft.com/elevateamerica
    • NGO Connection (IT resources for nonprofits) www.microsoft.com/ngo
  • Communities Connect:
    • Developing statewide applications for funding with ARRA broadband initiative http://communitiesconnect.org/
  • UW ICT Report:
  • WDC of Seattle-King County
    • ICT State of the Workforce Report http://www.seakingwdc.org/Templates/documents/sow-it_000.pdf