Growth of E-Government Services in Macedonia- (Online sophistication of e-Government services)

1. Growth of E-Government Services in Macedonia-(Online sophistication of e-Government services) Presentation by Prof. Dr. Marjan Gusev University Sts Cyril and Methodius UKIM PMF Institute of Informatics Skopje, Macedonia

2. Overview • To identify current situation • To compare to EU • To identify real problems • To give idea what to DO

3. FINAL GOAL • Help the growth of eGovernment

4. E-Business & e-Government • Doing business by “electronic” means • Realizing government services by “electronic” means

5. “e” as a way of doing things • If “e” is a way of doing things one must first decide what “things” are supposed to be done? • Now that we know the right things to do, we will look at “e” as not a way of doing the right “things” but as a way of doing the right “things” in the right way

6. E-Readiness index • E-Readiness is the degree to which a country/state is prepared to participate in the networked world. • It would demand the adoption of important applications of ICTs in offering interconnectedness between government, businesses and citizens.

7. 2006 e-readiness scores

10. Key results - EU e-Business 2005 survey

11. Europe 2005 indicators

12. eGovernment benchmarks • The existing EU eGovernment benchmarks October 2006 (CapGamini) • Same methodology used for three measurements in Macedonia • October 2004 • March 2006 • March 2007

13. Methodology for eGov benchmarking • To measure online sophistication of basic public online services • To measure percentage of fully available online services

14. EU Basic Public Services • list of 20 basic public services, • 12 for citizens and • 8 for businesses.

15. Public services online progress • Indicators: • 1 posting of information online; • 2 one-way interaction; • 3 two-way interaction; and, • 4 full online transactions including delivery and payment.

17. Public Services for Businesses • 1. Social contribution for employees • 2. Corporation tax: declaration, notification • 3. VAT: declaration, notification • 4. Registration of a new company • 5. Submission of data to statistical offices • 6. Customs declarations • 7. Environment-related permits (incl. reporting) • 8. Public procurement

18. eGovernment Benchmark (Mar 2007)

19. Progress of on-line sophistication

20. On-line Sophistication Comparison

21. Percentage of fully available services

22. On-line sophistication - business sector

23. The income generating sector

24. The registration cluster

25. The returns cluster

26. The permits cluster

27. Conclusions about eGov services sophistication (1/5) • MK (Oct 2004) 7,89% • MK (March 2006) 32,89% • MK (March 2007) 49,98% • Evident growth

28. Conclusions about eGov services sophistication (2/5) • Still very bad performance • Good improvement tendency • The gap is still big to Europe

29. Conclusions about eGov services sophistication (3/5) • When MK will reach situation of EU 10NMS for June 2006? • Will reach June 2006 NME in 2009/2010! • Still far away from requirements of i2010 initiative for e-Government (including fully operational 20 benchmarking services)

30. Conclusions about eGov services sophistication (4/5) • What is current status of eGovernment • more then 5 years late!

31. Conclusions about eGov services sophistication (5/5) • Fully available online eGov services still on development

32. Identified problems for eCommerce • Lack of legislation required for eCommerce, eBusiness and eGovernment • Merchant Internet account • Accept electronic documents (invoices, tax, agreements, other docs) • Believe in digital id and secure transactions • Low level of awareness for e-services, e-inclusion and e-democracy

34. Conclusion • This presentation shows • where we are, and • where we would like to be. • It shows also how – • It is the government to decide to realize the projects!