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E-Government in Public Libraries

This document outlines comprehensive guidelines for public libraries in Florida to effectively integrate e-government services. It emphasizes the importance of providing clear disclaimers, avoiding unauthorized legal assistance, and protecting user privacy. The Pasco County Library Cooperative offers resources to help users navigate government websites and fill out forms while ensuring compliance with legal requirements. It includes links to essential e-government tools and outlines partnerships with various state programs to enhance access to vital resources for the community.

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E-Government in Public Libraries

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  1. E-Government in Public Libraries American Library Association Nancy Fredericks, E-Government Services Manager Pasco County Library Cooperative December 9, 2010

  2. Dedicated ComputersExtended Time Limits

  3. E-Government Policy http://www.pascolibraries.org/files/policies/egovernmentservicepolicy.pdf

  4. Legal Issues (Florida) • Provide verbal and written disclaimers (especially as part of Internet user agreement – click through on all library computers) • Refrain from helping users fill out forms that require co-signatures (e.g. Florida family court forms that require signatures by person who helps user fill out form - that comes with a requirement to keep the forms for six years) • Do not select forms for users - okay to help them use an index of forms, but selection is up to user (per Florida Bar Association unauthorized practice of law) • Refrain from typing in personal information, particularly social security numbers and passwords Report submitted to Florida State Library by Mary Minow www.librarylaw.com

  5. ALA E-Government Toolkit http://www.ala.org/ala/issuesadvocacy/egovtoolkit/index.cfm

  6. Statistics (librarian logs)

  7. Statistics

  8. Promotion & Information Lists of commonly accessed websites, what to bring when completing forms

  9. PCLS Website (E-Government) http://www.pascolibraries.org

  10. PCLS E-Government Blog http://pclsegov/blogspot.com

  11. PCLS E-Government Tools Page http://pascolibraries.org/egovtools.shtml

  12. Florida E-Government Website http://www.gethelpflorida.org

  13. Programs & PartnershipsFlorida Department of Children & Families (Food Stamps)

  14. Programs & Partnerships211- United Way

  15. Programs & PartnershipsSocial Security Administration

  16. Programs & PartnershipsCareer One-Stop Centers

  17. Programs & PartnershipsOutreach to the Underserved

  18. Programs & PartnershipsAccess to Justice-Legal Aid

  19. State Library and Archives of Florida http://egovflorida.org

  20. Webjunction www.webjunction.org

  21. Contact: Nancy Fredericks nancyfredericks@pascolibraries.org Pasco County Library System 727-861-3020

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