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E-Government in LAC. Key entry points - Experiences and lessons learned. E-Government is …… . “a process of reform in the way the governments work, share information and deliver services to external and internal clients”. Expected results: Improvement of the Government services quality

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e government in lac

E-Government in LAC

Key entry points - Experiences and lessons learned

e government is
E-Government is ……

“a process of reform in the way the governments work, share information and deliver services to external and internal clients”

  • Expected results:
    • Improvement of the Government services quality
    • Empowerment of the citizens and business
    • Increase of the overall transparency and accountability
    • Reinforcement of the Reform process sustainability

eGovernment in LAC

e government stages
E-Government stages

Transformation of governmentinto a unified seamless entity that has the focus centered in the citizen

Transactionsthat represent the beginning of the electronically deliver of the services

Limited interaction

like downloadable forms, access to online databases or email contacts

Delivering value to citizens

Web publicationof Services’ standard basic information

Complexity of implementation and technology

eGovernment in LAC

implementation logic
Implementation logic
  • Responsibility assignment
  • Budget allocation

E-gov strategy

Services Improvement

Web Publication, Limited interaction

  • Tramite facil (Chile)
  • Call Centers
  • Citizens Services Centers
  • Payment Centers

1st Stage

E-gov strategy revised

2nd Stage

Reengineering & IT Processes

Capacity building

Participation enhancement

  • Prioritization of services
  • Infrastructure development
  • Legal framework analysis (Digital Signature)
  • Workshops
  • Internal training in specific capabilities:
    • Client assistance
    • IT skills
  • Workshops with NGOs, journalist and Universities
  • Special requirements management (Health Plans information)

eGovernment in LAC

trends in lac
Trends in LAC
  • General focus in IFMS, Taxes, Transparency and e-procurement
  • Variability in maturity across countries
  • No evaluation of impact and benefits
  • Departmentally driven initiatives with little central coordination
  • Poor development of internal capabilities

eGovernment in LAC

lac s experience include
LAC’s experience include.....

Transparency enhancement

Service Delivery

Financial Management

Tax Administration

E-Procurement

eGovernment in LAC

lac s experience include1
LAC’s experience include.....

Transparency enhancement

Service Delivery

Argentina

Mexico

http://www.cristal.gov.ar

http://www.tramitanet.gob.mx

Brasil

Chile

http://www.tramitefacil.cl

http://www.sintegra.gov.br

eGovernment in LAC

lac s experience include2
LAC’s experience include.....

Financial Management

E-Procurement

Tax Administration

Guatemala

Mexico

Jamaica

http://www.siafsag.gob.gt

http://www.compranet.gob.mx

http://www.jrs.gov.jm

Colombia

Chile

Chile

http://www.minhacienda.gov.co

http://www.chilecompras.cl

http://www.sii.cl

Guatemala

http://www.sat.gob.gt

eGovernment in LAC

conclusions
Conclusions
  • E-Gov is a good instrument for Key Development Goals but also to build a Knowledge-based society
  • Recognize and adapt the proposal to country specific e-gov stages
  • Evaluate the logical sequencing (organization and planning) to implement e-government policies
  • Goals and timing: See bad experiences – few project are 100% completed.
  • Insert e-government initiatives in the context of public sector initiatives

eGovernment in LAC