morale and welfare presentation to rcn hq staff 20 march 2014 n.
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Morale and Welfare Presentation to RCN HQ Staff 20 March 2014. Steven R. Fash COS CFMWS. Agenda. Introduction Organization and background Vision Programs, services, and initiatives. Defence Team – Morale & Welfare. Approximately 5,600 “Staff of the Non-Public Funds, Canadian Forces”

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Presentation Transcript
  • Introduction
  • Organization and background
  • Vision
  • Programs, services, and initiatives
defence team morale welfare
Defence Team – Morale & Welfare
  • Approximately 5,600 “Staff of the Non-Public Funds, Canadian Forces”
    • Number varies due to casual employment, esp. in summer
    • 2,125 full time, 1,066 part time, 2,395 casual
    • 40% CAF affiliation (Retired and/or Family)
  • 253 Canadian Armed Forces members
  • 153 National Defence public servants
  • 1,000 at MFRCs (locally employed)
  • Plus many, many volunteers
defence team morale welfare1
Defence Team – Morale & Welfare





CFMWS 5,600 to 6,000 Employees

Canadian Coast Guard

Canadian Security Intelligence Service (CSIS)

Citi Bank

Nav Canada

npp governance
NPP Governance
  • Full governance assigned to CDS
  • Authorities delegated to DGMWS as Managing Director of NPP
  • NPP Board serves as an advisory Board:
    • Provides stakeholder input to CDS
    • Strategic plans, policies and direction
    • NPP investments
    • Approval of audited financial statements
  • NPP Board and AFC engagement is key
    • NPP is a “Chain of Command” responsibility
operational funding
Operational Funding

(FY 12/13)


scale of operations npp net worth publicly funded expenditures fy 2012 13
Scale of OperationsNPP net worth / publicly funded expenditures FY 2012-13

Public Funds

dgmws vision
DGMWS Vision

Make CFMWS one of the strongest military Morale and Welfare organizations in the Western world by providing programs that provide widest possible benefits to the greatest number of serving and former service personnel and their families:

One Community, One Million Strong

morale and welfare services directory
Morale and Welfare Services Directory

Answers one simple question: What services are available to YOU?

Choose the description that best matches you from the list of categories.

View the full catalogue of CFMWS services that may benefit you and follow the links to learn more.

psp by the numbers
Recreation and Speciality Interest

6,000+Recreation activities

100,000+ Recreation participants

325 DND facilities involved


175 Reg Forces Messes

280 Res Forces Messes


250,000 readers

85,000 copies distributed


14 locations across Canada

Community Gateway Website

139,000+ monthly visits

PSP by the numbers


  • 25,000 Force evaluations (Apr-Oct)
  • 8 Regional Adapted Fitness Specialists supporting over 500 JPSU clients

Human Performance

  • 1,534 CAF Personnel took part in the developmentand validation of FORCE
  • Nearly 8000 surveys administered to better understand what could help CAF Personnel get more active

Health Promotion

  • 3,900 courses offered
  • 23,600 participants


  • Over 20,000 Intersection sport competitors
  • 91 Regional competitions – 3,500+ competitors
  • 18 National competitions – 1,800 competitors
psp deployed ops rcn
PSP – Deployed Ops - RCN
  • Jul 13 - SLA with RCN
  • Nov 13 – Training Course conducted at CFB Esquimalt for PSP staff
  • Deployed Fitness, Sports and Recreation Coordinator:
    • HMCS PRESERVEUR 21 Aug - 22 Oct 2013
    • HMCS IROQUOIS 21 Aug - 27 Sep 2013
  • HMCS Protecteur - Deployed one Ops Mgr at Pearl Harbour
  • HMCS Regina – Thailand - Show Tour
psp dfit ca

Proposed Reactive Interface and Mobile Site

psp specialty interest activities
PSP Specialty Interest Activities

Access to:

  • Golf: 14 locations across Canada and 7 social clubs using civilian courses
  • Marinas and Sailing: 8 locations
  • Campgrounds & Cabins: 5 locations
  • Rod and Gun Clubs: 7 locations across Canada
  • Horseback Riding: 4 locations across Canada
  • Curling: 7 locations across Canada
  • Skeet Shooting: 5 locations across Canada

commercial services sisip financial services
Commercial Services SISIP Financial Services
  • Term life insurance plans including Long Term Disability (LTD) and Vocational Rehabilitation Program (VRP) – no exclusions for war, dangerous occupations, hobbies, volunteer activities or sports;
    • 140,560 lives insured under SISIP plans ($28.6B in coverage, $41.3M paid to beneficiaries)
    • 93,600 members protected under LTD ($106.6M paid out when combined with the VRP)
  • Accidental Dismemberment Insurance Plan –covers injuries or illness attributable to military service;
  • Financial Planning – personalized recommendations, investment advice to assist clients in achieving their financial goals (7,153 clients in 2012 withassets of $232M invested);
  • Canadian Forces Group Retirement Savings Plan – a “do-it-yourself”, on-line investment and savings option (3,379 clients in 2012 with $117M invested);
  • Financial Counselling – free, confidential support in the resolution of serious financial distress, with access to CFPAF loans and grants and other SOT programs;
  • PersonalFinancial Management Education – courses for recruits and officer cadets.
commercial services sisip financial services1
Commercial Services SISIP Financial Services

4 Credit Canada

5 – Consumer Credit Counselling samplecontract

6 Compulife Software Inc.

1 CBC News (April 2012) / MoneySense Magazine (October 2012)

2 – Where to find a fee-only Financial Planner

3 H&R Block

commercial services canex natex
Commercial Services CANEX / NATEX


  • Operates 40 outlets on bases/wings across Canada
    • 10 Retail Stores
    • 10 SuperMarts (3 with petroleum)
    • 17 ExpressMarts (6 with petroleum)
    • 2 Grocery Stores
    • 1 LiquorMarts
  • Sales of $114M in FY 12/13
  • Over 3.95M customer transactions annually
  • 167 local concessions offering additional goods/services
commercial services canex natex1
Commercial Services CANEX / NATEX
  • No Interest Credit Plan: 12, 24 or 36 month plans (No money down, not even the taxes), 12 month payment plan: no hidden handling or administration fees (24 months: 2% ; 36 months: 3%)
    • National vendor partnerships: Tim Hortons, Aramark (food services), OK Tire, Andrei Master Tailor, Subway


    • Online Sales and Marketing
      • Developing an online e-retailing strategy to augment existing store operations
    • Elite line of clothing and accoutrements
commercial services canex natex2
Commercial Services CANEX / NATEX
  • The Personal Home & Auto Insurance: Coverage that fits your way of life.
      • Home: All policies include $5K coverage for military kit; $3K coverage for personal belongings while deployed outside Canada. Military Renters policy for DND controlled quarters, Identity Theft Assistance, Burglar Alarm Discount also available
      • Auto: Accident-Free Protection, Loyalty Savings (up to 7%), Winter Tire Discount (5% off premium), Students Rates, RV’s and more
      • Portability: If you should move, be transferred or retire within Canada
  • Home Heating Oil Rebate Program: If home heated by oil, save on regular delivered price of home heating oil – In Halifax, participants have saved up to 8 cents per litre for the last six years; average of $1,500 in savings
joint personnel support unit jpsu
Joint Personnel Support Unit (JPSU)


Through an integrated and individual-centric service delivery model, to ensure the coordination and facilitation of standardized, high quality, consistent personal and administrative support during all phases of recovery, rehabilitation, and reintegration on return to service or transition following release, for all injured and ill Canadian Armed Forces personnel and former personnel, their families and the families of the deceased.

joint personnel support unit jpsu1
Joint Personnel Support Unit (JPSU)


24 Integrated Personnel Support Centres across Canada:

  • Personnel support through multi-disciplinary staff and linkages to VAC, SISIP, PSP, MFRC and Base/Wing agencies
  • Responsive to Commanding Officers

Return to Work Program: 1,974 participants in 2012 ; 26% returned to full-time duty, 47% moved to transition, 27% remained on RTW.

Casualty Administration and Advocacy: Home adaptations/special needs equipment, vehicle adaptations, home assistance ; Assistance through Funds

Peer Support: Operational Stress Injury Social Support (OSISS), Soldier On, Injured Soldier Network, Helping Others by Providing Empathy (HOPE)

Outreach & Education: Average 100 briefings a month across the country, training of approx 1,100 Designated Assistants per year

joint personnel support unit jpsu2
Joint Personnel Support Unit (JPSU)

Personnel currently being tracked by JPSU

transition services
Transition Services
  • National Coordination of all Career Transition activities:
    • Second Career Assistance Network seminars,
    • Medical seminars, Long Term Planning seminars
    • Career Transition Workshops
    • Transition support and programs specific to ill & injured,
    • Publications/tools that support transition counselling.
  • Liaise with other organizations: VAC, HRSDC, PS Commission, SISIP-LTD & VRP, Industry, Academia, Accreditation bodies and others.

Canada Company – Military Employment Transition (MET) Program A one-stop-web-portal for all things related to transition for serving and retired military members. Serving as a bridge between business and community leaders and the CAF. Includes Corporate Canada employers, Entrepreneurship, Education and Franchising opportunities.

137 Military Friendly employers, such asAmazon, BMO Financial Group, CN, Coca-Cola Canada, Royal Bank of Canada, Shell Canada, Sobeys Inc., SuncorEnergy, Etc.

transition services1
Transition Services
  • Prince’s Charities-Operation Entrepreneur: Based In Business (BIB) with Memorial University, Enactus and Canadian Youth Business Foundation
  • Prospect: Forces @ Work: Sustainable Job Placement Pilot Project
  • H2H: Helmets to Hardhats
  • Association of Canadian Community Colleges (ACCC)
  • The Canadian Franchise Association: Military Veterans Program
  • Forum for International Trade Training (FITT)

In addition to previously mentioned programs and services, the following are specifically for ill and injured members of the Reg and Res force:

    • Vocational Rehabilitation Program-Serving Members (VRPSM)
    • Priority Hiring-Public Service
    • Integrated Transition Plan
military family services
Military Family Services

Enabling a mission-ready Force by addressing the issues faced by CAF members and their families that result from military service.

Military Family Services manages:

  • Military Family Services Program, including funding and oversight of Military Family Resource Centres
  • Dependent Education Management, who manages the education compensation and benefits requirements of military members with dependent children
  • Quality of Life issues that arise and affect military families as a result of conditions of service of serving CAF personnel
military family services1
Military Family Services
  • Communityintegration
  • Transitions support
  • Education transitions
  • Specialneeds of lovedones

Support for serving members (Regular and Reserve) and their families who face issues that arise due to conditions of service such as:

  • Mental health support
  • Child care
  • Access to health care
  • Spousalemployment
military family services2
Military Family Services
  • Military Family Resource Centres– On Base, In Person
  • 33 in Canada, with programs and services in the United States and Europe
  • Third party, non-profit organization located on Bases/Wings or through outreach programs
  • Provide services in both official languages in accordance with the needs of the local community.
  • Family Information Line (FIL)– Informed, Connected and Supported
  • 1-800-866-4546 – Now 24/7 service, bilingual, information and supportive counselling
  • 1620 calls made to the FIL, 4760 calls to the automated system that has deployment information (2012)
  •– For and about Canadian military families
  • A portal to all MFRCs for local information, useful general information of interest to all Canadian military families
  • 328,062 visits to the FamilyForce site, 196,832 total unique visitors (2012)
support our troops program
Support Our Troops Program

Support Our Troops Fund is an umbrella for the following:

  • Military Families Fund − linked to conditions of service
      • $4M dispersed to >1,000 members/families
      • $5K per incident at local level
  • Soldier On Fund − contributes to a healthy, active lifestyle
      • $1.1M dispersed to 630 members/families
      • Funded a wide range of programs
  • Hospital Comforts Fund − basic amenities for hospitalized members
      • $85K dispersed annually to >300 members
  • Op Santa Claus − gift for deployed members over holidays
      • Gifts delivered to 1,400 members in 2013

$15M has been received since 2006 from:

  • Personal contributions to SOT Fund
  • Proceeds from third party events
  • Contributions from external charities/foundations
support our troops program1
Support Our Troops Program


  • Army Run: Generated almost $500K in funds for the MFF and Soldier On during the past 2 years.
  • Graham Group Charity Golf Tournament: Golf tournament held in 2011 and 2012, generated almost $100K for the MFF
  • Royal Canadian Mint – Highway of Heroes Collector Coin: Operated two coin campaigns to highlight the CAF and the sacrifices of military members and their families, collectively generated $200K for the MFF.  
  • Honourable PM Stephen Harper – History of Hockey book: Released Fall 2013, all proceeds to MFF.
  • Winnipeg Jets True North Foundation: Willdonate $75K to the MFF/Soldier On yearly for the next 10 years.
  • Sears:7 year relationship, annual donation of $10K to the Hospital Comforts Fund (under the SOT Fund umbrella).
soldier on fund
Soldier On Fund
  • Supports former and currentlyservingmembers with a visible or non-visible injury/illness to adopt an active lifestylethrough sport and recreation
  • Over $1.1M has been disbursed to provide access to equipment, training and events allowing participants to:
    • learn a new sport such as skiing, horseback riding, fly fishing, and kayaking;
    • train with and compete against soldiers with similar injuries and illnesses from other nations; and
    • push their physical and mental limits through participation in regional and national sporting events. 
  • $2.4M has been raised by donations from Canadians, corporations and other organizations
soldier on participation
Soldier On Participation

756 Total members supported by Soldier On

As of 1 Nov 13

soldier on program
Soldier On Program

As of 1 Feb 2014

Afghanistan Commemoration Soldier On Relay

Trenton - Ottawa

04-09 May 14*

Big Battle Field Bike Ride


1-8 Jun 14

Soldier On National Ski Fest

Whistler, BC **

2-8 Feb 14

St Andrews Legacy Golf

St Andrews, Scotland

13-21 Jul 14

30 Jul – 6 Aug 14

2nd Annual Allied Winter Sports Camp

Whistler, BC

9-19 Feb 14

Saddle Up Soldier On – RCMP

Ottawa, ON

26-30 May 14

USMC Trials

San Diego, CA

2-13 Mar 14

National Golf Camp

Greater Toronto Area

28 May – 3 Jun 14

  • News:
  • Cpl Dominic Larocque will participate on the Canadian Sledge Hockey Team competing at the Sochi Paralympics.
  • MCpl Chris Downey and Cpl AlexandreBeaudin-D’Anjou successfully trekked to the South Pole.
  • On 4 Jan 14, Soldier On was featured on CBC’s Hockey Night In Canada - Coach’s Corner ref the Soldier On vs USA Warrior Hockey at the NHL Winter Classic in Detroit. Canada won 7-2.
  • * Dates TBC by PMO
  • ** Venue moved from Mt Washington, BC due to lack of snow.
canadian forces personnel assistance fund
Canadian Forces Personnel Assistance Fund

Financial assistance in the form of low interest loans and/or grants:

Minor Disbursement Program ($33K to 194 members)*

Grants up to $200 (on a once per lifetime basis) to relieve temporary distress or to promote well-being. 

Education Assistance Loan Program ($1.9M to 476 members)*

Loans ($1,2k to $4k per year, max $16k per student) to assist eligible serving members, former members and their recognized dependants to obtain a post-secondary education (full-time studies). 

Self Improvement Loan Program ($7.5M to 2,208 members)*

Financial assistance through small loans ($1k-$5k) to assist in emergency situations such as: compassionate travel, urgent home and car repairs, minor renovation projects, etc.

Financial Distress Program ($1.1M to 154 members)*

Grants and loans when warranted by distress or other qualifying circumstances. The lifetime maximum for assistance is $5,000 for a grant and $25,000 for a loan.

  • Access to the fund is normally through an agent of the fund, Veteran Affairs Canada, SISIP Financial Counsellors or designated Base/Wing Program Administrators
  • Eligibility to make an application does not guarantee approval
  • Each request adjudicated against specific criteria before a decision is rendered

*data based on calendar year 2012

sot summer camps
SOT Summer Camps

The SOT Summer Camps provide an opportunity for children of military families to escape from the stressors of military life, with priority given to children of deployed personnel.

In summer 2013, more than 400 children of military members enjoyed a complimentary week at Camp Maple Leaf and Muskoka Woods.

The Military Families Fund, Canada Company and personal donations have unwritten the cost of camp registrations.

vacations for veterans program
Vacations for Veterans Program
  • Launched in January 2012
  • Program is available to CAF members (former and currently serving) who have sustained an injury or illness while serving in a Special Duty Area/Operation and who are in receipt of a VAC benefit as a result
  • Eligible members may apply for 1-week of accommodation at one of Shell Vacations Club’s 26 properties in Canada, the US and Mexico
  • More than 100 CAF members/families have benefited from this program
npp outreach
NPP Outreach
  • SOT programs / funds attracting significant contributions from Canadians
    • Individual donations of dollars and products / services
    • Proceeds from third party events
    • Contributions from events / campaigns held by charitable organizations
      • e.g.: True Patriot Love, Canada Company and Wounded Warrior
  • As number and complexity of events increases
    • There are greater demands for DND/CAF Support
    • There is little adherence to policy provisions and
    • There are diminishing efforts to align with CAF priorities
  • Some external organizations competing with internal NPP “charities”
sot program third party outreach
SOT Program / Third Party Outreach


Registering organizational events

Coordinating to avoid duplication and scheduling conflicts

Assisting in staffing requests for public support, military equipment and/or personnel

Approving the use of any official logos and/or images within their promotional materials

Assisting with senior CAF representation at key events

Concluding MOUs for complex relationships/partnerships

Providing feedback on the success of donations

canadian defence community banking cdcb
Canadian Defence Community Banking (CDCB)

Key relationship with BMO, Bank of Montreal

  • Personal Banking: Saves the current 10,000 members approximately $1 million in banking fees every year
  • Customized mortgage plans: Highly competitive rates
  • ABM/ATM: Over 900 branches and 2681 ATMs across Canada so that you can easily receive uninterrupted service as you move
  • SOT MasterCard: Contributed over $155,000 to CFMWS since the inception of the Program
  • Sponsorship: $250K in 2013 for national and local programs
canadian defence community banking cdcb1
Canadian Defence Community Banking (CDCB)


The following is a comparison of similar banking programs available in Canada.

cf appreciation program
CF Appreciation Program
  • Official discount program of the CF
  • Members can save at more than 26,000 locations locally, nationally and worldwide
  • Categories: Accommodations, Attractions, Entertainment, Dining, Recreation, Services, Shops, Travel & Transportation, House & Home


cf appreciation program1
CF Appreciation Program

CF R&R Club:

  • linked to US Armed Forces Vacation Club
  • linked to Gov Rewards and International Cruise Excursions
  • Access to 3,500 accommodations in 80 Countries starting at $369 USD per week
  • Access to cruise lines, airlines, and 3,000 US Golf Courses at guaranteed low prices.
cf appreciation program2
CF Appreciation Program

Silver Lake Resort,

Kissimmee, Florida

7 nights/$369 USD

Wyndham Ka'eo Kai

Kauai, Hawaii

7 nights/$369 USD

Barnsdale Country Club

Rutland, England

7 nights/$369 USD

CF R&R Club – Examples:


cfone card
CFOne Card
  • Confirms that an individual is a member of our One Community – One Million Strong
  • Provides access to MW programs, services and facilities
  • Over 53,000 CFOneCardsissued

Multi-phased approach

  • Phase 1: (22 Oct 13) access to the CANEX Loyalty Program and CF Appreciation Program
  • Future Phases: expanded to include access to select PSP programs and services; administration of Mess fees, access to clubs and activities, as well as other MW services.
cfone card benefits
CFOne Card Benefits

CANEX Rewards Program

  • Easier to earn and redeem points 
  • Points balance printed on receipt
  • Redeem points directly in-store

CF Appreciation Program

  • Discounts and savings at thousands of industry partners at locations locally, nationally and internationally
  • Access to R&R Club which includes:
      • Armed Forces Vacation Club
      • Gov Vacation Rewards
      • Anderson Vacation