'Net promoter score' presentation slideshows

New Metrics for New Media

1.11k views • 94 slides

New Metrics for New Media

1.11k views • 94 slides

Making the Most of the First Year: Crafting Plans for Lasting Engagement

Making the Most of the First Year: Crafting Plans for Lasting Engagement. Megan Fritz. FACT: Members who are not engaged leave. What is Engagement? Why do People Join? Engagement Plans Measuring Engagement. So what exactly is Engagement?. Wedding Day. ?. Who here wants a

471 views • 41 slides

Voice of the Scout Implementation - Listening Phase -

458 views • 39 slides

What is o nline r eputation m anagement?

512 views • 38 slides

Visitor Survey Report

Visitor Survey Report. June Hong Kong Jewellery & Gem Fair 2012. Survey Summary. Total number of visitors: 25,560 Total number of online surveys successfully sent out: 19,678 Total number of surveys collected (online): 649 Overall survey response rate: 3.3% [649 / 19,678].

377 views • 22 slides

Overview of U.S. Ski Industry

634 views • 20 slides

Marketpoint | Green Rd Pharmacy Sept| Oct | Nov Behaviours Review

Marketpoint | Green Rd Pharmacy Sept| Oct | Nov Behaviours Review. RETAIL PERFORMANCE METRICS. Critical. Pharmacy. Footwear. IMPORTANCE OF BEHAVIOURS. Pet. Jewellery. Fashion. Telco . Sports. Electrical. Furniture. Important. Home|Gift. Entertainment. Forecourt. Grocery.

235 views • 15 slides

Measuring Customer Service for the future Robyn Reilly April 2010

Measuring Customer Service for the future Robyn Reilly April 2010. How is customer service in tertiary institutions changing?. Changing delivery channels and greater levels of self service expected

304 views • 14 slides

C ustomer R elationship M anagement

252 views • 14 slides

274 views • 11 slides

Surveys

183 views • 8 slides

Evaluation Tools

Evaluation Tools. Net Promoter Score Member Satisfaction Increased Recruitment and Retention. Net Promoter Score. Would you recommend XYZ to a colleague or friend?. Definitely Would Rated 5 X%. Rated 4 X%. Rated 3 X%. Rated 2 X%. Definitely Would Not Rated 1 X%. Promoters X%.

326 views • 7 slides

POINT OF EXPERIENCE SURVEY

171 views • 7 slides

213 views • 7 slides

Evaluation Tools

Evaluation Tools. Net Promoter Score Member Satisfaction Increased Recruitment and Retention. Net Promoter Score. Would you recommend XYZ to a colleague or friend?. Definitely Would Rated 5 X%. Rated 4 X%. Rated 3 X%. Rated 2 X%. Definitely Would Not Rated 1 X%. Promoters X%.

242 views • 7 slides

Frontline Source Group Makes Inavero's 2011 Best of Staffing

371 views • 3 slides

Data returns for Dec 2012 were received from 100% of the 46 acute trusts in the cluster region

Data returns for Dec 2012 were received from 100% of the 46 acute trusts in the cluster region Trusts reported that from a total of 199,073 inpatients in the period, 34,406 were surveyed, this equates to 17.3%

78 views • 2 slides

Data returns for Jan 2013 were received from 100% of the 46 acute trusts in the cluster region

Data returns for Jan 2013 were received from 100% of the 46 acute trusts in the cluster region Trusts reported that from a total of 149,327 inpatients in the period, 29,412 were surveyed, this equates to 19.7%

124 views • 2 slides

How to be the best e- commerce retailer ?

137 views • 0 slides