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Fleet Feedback: How are We Getting it and Using it to Improve Sailor Career Tools

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Fleet Feedback: How are We Getting it and Using it to Improve Sailor Career Tools

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    1. Fleet Feedback: How are We Getting it and Using it to Improve Sailor Career Tools? PRESENTED BY: CAPT Mike Murphy, Program Manager Sea Warrior Program (PMW 240) NCA Symposium 28 June 2010 PMW 240 is the IT service provider for MPTE applications Speak to you briefly this morning to put a face to the personnel and career management applications you and your Sailors use everyday We work in close partnership with OPNAV N16 and N16 Fleet Introduction Team, who you’ll be hearing from in a few minutes Want you to know there IS a process whereby your input and feedback get incorporated into the IT requirements, development, testing, and fielding process PMW 240 is the IT service provider for MPTE applications Speak to you briefly this morning to put a face to the personnel and career management applications you and your Sailors use everyday We work in close partnership with OPNAV N16 and N16 Fleet Introduction Team, who you’ll be hearing from in a few minutes Want you to know there IS a process whereby your input and feedback get incorporated into the IT requirements, development, testing, and fielding process

    3. PMW 240: Systems engineering responsibility to simplify Sailor “toolboxes” As the IT and program management agent for OPNAV N1, we are responsible for all these individual systems – on the bottom row – and managing them as a single portfolio of IT resources that support MPTE capabilities. To that end, our work is done in this middle layer … this is where the functional requirements and systems engineering are coming together to help simplify the Sailor’s self-service model of career, personnel, and training systems. We have adopted a “product line” approach, which is a market-based model that not only emphasizes quality software development, but all the things that are critical to market acceptance of a software product … things like user aids, training, installation, logistics, and communications. This slide also reflects how we’re organized from an IT acquisition and program development perspective. Our focus is on delivering cross-cutting solutions for Navy business capabilities – both ashore and afloat -- versus continuing to maintain separate IT systems … which is neither effective nor efficient for today’s networked Navy. As the IT and program management agent for OPNAV N1, we are responsible for all these individual systems – on the bottom row – and managing them as a single portfolio of IT resources that support MPTE capabilities. To that end, our work is done in this middle layer … this is where the functional requirements and systems engineering are coming together to help simplify the Sailor’s self-service model of career, personnel, and training systems. We have adopted a “product line” approach, which is a market-based model that not only emphasizes quality software development, but all the things that are critical to market acceptance of a software product … things like user aids, training, installation, logistics, and communications. This slide also reflects how we’re organized from an IT acquisition and program development perspective. Our focus is on delivering cross-cutting solutions for Navy business capabilities – both ashore and afloat -- versus continuing to maintain separate IT systems … which is neither effective nor efficient for today’s networked Navy.

    4. How is the Sailor’s voice being heard? Some examples … “A Day in the Life of Sailors” – 13 APR 2010 Full-day user-focused event across MPTE business Findings are getting attention of Provider Enterprise Feedback being considered for engineering change proposals as appropriate Ongoing Assessment of Applications at Sea CMS/ID, Navy eLearning, ETJ, NIAPS Fleet Training Management and Planning System (FLTMPS) Afloat Driven by Fleet specifications; reports useful to NCs Testing in progress; anticipated release by 2011 NCA Symposium Q&A Pre/Post-Symposium solicitation and distribution SSC LANT hosted BUPERS 33/32 for IT changes Day in the Life – purpose was to help technical team visit Fleet commands, gain renewed awareness of challenges Sailors face when using IT applications in the operational environment, and obtain direct feedback and recommendations. Event participation was organized by MPTE business areas: GROUP 1: Career, Manpower, and Personnel Management GROUP 2: Training and Education GROUP 3: Recruiting and Accession GROUP 4: Distance Support GROUP 5: Legacy Manpower Management. Acknowledge NCs who participated in Day in Life event sitting in the audience. NEED TO GET NAMES FROM ALEX OPTEST assessments – Started two years ago and continuing based on Fleet needs. Results are being channeled into system requirements geared to improving career and personnel management IT capabilities FLTMPS Afloat – When ships are operating in an environment where there is limited or no Internet connectivity, FLTMPS Afloat provides access to a subset of training ,manpower, personnel and TYCOM requirement reports that are available in the shore-based FTMPS application. These reports are also useful to CCCs NCA Symposium Q&A – acknowledge NCCM Pollyanna Neely who solicited NC questions prior to the Symposium. Answers are available at the Navy Career Tools/PMW 240 exhibit table. Also, we will be sending a summary of all Q&As from the Symposium to the NC community as we have done the past two years. Where does your input go? Explain briefly there is a “developing” enterprise-level process where Sailor, NC and Command feedback gets compiled and provided to functional leads. Requirements are generated out of this process and prioritized. Then, resulting system changes are planned, budgeted, and executed. PMW 240 fits in the execution process and we work collaboratively and cohesively with our partners across OPNAV and the functional communities. Day in the Life – purpose was to help technical team visit Fleet commands, gain renewed awareness of challenges Sailors face when using IT applications in the operational environment, and obtain direct feedback and recommendations. Event participation was organized by MPTE business areas: GROUP 1: Career, Manpower, and Personnel Management GROUP 2: Training and Education GROUP 3: Recruiting and Accession GROUP 4: Distance Support GROUP 5: Legacy Manpower Management. Acknowledge NCs who participated in Day in Life event sitting in the audience. NEED TO GET NAMES FROM ALEX OPTEST assessments – Started two years ago and continuing based on Fleet needs. Results are being channeled into system requirements geared to improving career and personnel management IT capabilities FLTMPS Afloat – When ships are operating in an environment where there is limited or no Internet connectivity, FLTMPS Afloat provides access to a subset of training ,manpower, personnel and TYCOM requirement reports that are available in the shore-based FTMPS application. These reports are also useful to CCCs NCA Symposium Q&A – acknowledge NCCM Pollyanna Neely who solicited NC questions prior to the Symposium. Answers are available at the Navy Career Tools/PMW 240 exhibit table. Also, we will be sending a summary of all Q&As from the Symposium to the NC community as we have done the past two years. Where does your input go? Explain briefly there is a “developing” enterprise-level process where Sailor, NC and Command feedback gets compiled and provided to functional leads. Requirements are generated out of this process and prioritized. Then, resulting system changes are planned, budgeted, and executed. PMW 240 fits in the execution process and we work collaboratively and cohesively with our partners across OPNAV and the functional communities.

    5. Where do we go from here? Technical team members are here to answer your questions Visit the PMW 240 and OPNAV N16 FIT exhibit table Access to CMS/ID, NSIPS/ESR, NTMPS, and FLTMPS at the exhibit Tell us what’s working and what’s not User Feedback Survey for Navy Career Tools Technical team members will take your input Contact the Sea Warrior Program directly MCCS Maria Escamilla, PAO maria.escamilla@navy.mil or 817-782-1753, DSN 739

    7. 7 Who are we and what do we do?

    8. 8 What’s next?

    9. 9 Assessments with Fleet partners

    10. 10 Assessments performed with Fleet partners

    11. 11 Assessments performed with Fleet partners

    12. 12 Assessments performed with Fleet partners

    13. 13 Assessments performed with Fleet partners

    14. 14 Assessments performed with Fleet partners

    15. 15 Assessment Discoveries and Results Discoveries Internet – Tested applications performed well, but access can be limited by CAC requirement and issues. NIAPS/NSIPS afloat – Applications are not used consistently. Tested applications did not perform consistently in the afloat environment. Significant issues exist regarding lack of communication, training and documentation. Results Rigorous assessments exposed barriers and issues preventing access to applications and/or limiting application functionality. SMEs from NPC, NETC, and PMW 240 (Sea Warrior Program) work in partnership with the Fleet to resolve problems. New user aids developed to support the “essential” Career Tools and stakeholders (Sailor, CCC, TRAINO and CO/XO).

    16. 16 Essential Career Tools, plus Stakeholders

    17. 17 12 Tools Sailors should be using today

    18. 18 What is your Toolbox?

    21. 21 OPNAV N16 Fleet Introduction Team Please feel free to contact us at any time! Mr. Alex Watt alexander.watt@navy.mil 619-556-3193 Ms. Elizabeth McGrath elizabeth.mcgrath@navy.mil 619-556-6250 CW03 Sam Kirkland samuel.kirkland@navy.mil 757-322-9766 IT1(SW) Sean French sean.p.french@navy.mil 619-556-1123

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