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India Post Products & Services

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  1. India Post Products & Services

  2. Classification • Mail services • Premium Products • Financial services • Retail services • Philately

  3. Mail Services

  4. Types of Mail articles (Letters & Parcels) First 9 come under Letter category & 10th under Parcel category

  5. Types of Basic Mail Service

  6. Inland Mail • There are 10 classes of articles • First Class Mail • Letters • Inland Letter Cards (ILC) • Post Cards • Second Class Mail • Book Packets • Sample and Pattern Packets • Book Packets containing Printed Books • Book Packets containing Periodicals • Registered News Paper • Blind Literature Packets • Parcels

  7. Classes of Mail • First Class Mails • Letters, Letter Cards and Post Cards • Free Air transmission wherever possible and advantageous • Second Class Mails • Other remaining articles • No free air transmission • Sender has to pay Air surcharge in addition to normal postage, if the article is to be sent by Air • Air surcharge (if airlift is required) • Up to 50 grams Rs.2 • Additional 50 grams or part Re.1

  8. Modes of payment of postage • By affixing stamps • Postage Stamps • Service Stamps • Postage paid in the form of Franking impression • Departmental Franking Machine • Private Franking Machine • Postage paid in cash • CO has to give licence • License to post Without Prepayment of Postage (WPP) • Only for RNP • RO/CO has to give license

  9. Registration • More secured • Accountable • Deliverable to Addressee/Authorised Agents only under acquittance • Tracking facility available • Acknowledgement facility

  10. Insurance • Covers all risk in course of transmission • In case of loss department pays compensation subject to certain conditions • Accountable • More secured • Tracking facility

  11. Value Payable • System helps traders to recover the cost of goods supplied to their customers • Money collected sent to the sender through VP Money Order

  12. eVP system • eVP system is a new service • Helps in e-commerce • Sender has to register for the service • Data of eVP articles flows in electronic format • Fast payment of amount to sender for articles delivered • Payment on articles delivered made to sender on receipt of data from delivery office, at booking office • MIS is available to all concerned

  13. World Net Express (WNX) • Unique International Express Delivery Service • Collaboration with Deutsche Post World Net (DPWN) • Documents & Parcels can be sent on courier mode • Service presently available in selected Post Offices • Maximum transit time of 4 days • Track & Trace facility www.worldnetexpress.com & www.indiapost.gov.in • SMS Tracking is also available

  14. Maximum Specifications for WNX • Shipment weight upto 250 Kg (Per piece 32 Kg) • Gifts – Rs. 25000 & Samples – Rs.50000 permitted • Max dimension 118 cm (L), 88 cm (W) & 120 cm (H) • WNX Boxes available for parcels (non documents) (1 KG, 3 KG, 5 KG, 7 KG, 9 KG & 20 KG)

  15. Flat Rate Boxes

  16. Flat Rate Boxes -Salient feature • Parcels can be sent safely through standardised packing • Charges will be based on weight of the packet and not on the distance • 1 KG, 2.5 KG & 5 KG boxes are available at Selected POs • Postage will be paid at the time of purchase of carton box • It also contains customs declaration form • Preprinted barcodes available as per UPU standard

  17. Flat Rate Box Tariff : INTERNATIONAL DOMESTIC

  18. Practice • Exercise 1.7.1

  19. Premium Products

  20. Types of Premium Products • Speed Post • Business Post • Express Parcel/Business Parcel Post • Media Post • Greetings Post • Logistics Post

  21. Speed Post features • Fast, Time bound, assured delivery • Letters and documents up to 35 kg • Track & trace system • www.indiapost.gov.in • BNPL • free pick up

  22. Business post • One stop solution • Bulk customers, Banks, corporate offices • pre mailing activity • Collection of mails from the premises • Inserting/Enveloping • Gumming • Labeling • Addressing • Franking Mumbai Business Post

  23. Charges for pre-mailing activities

  24. Business parcel • It is a contractual service • Minimum weight 2Kg and maximum weight 35Kg. • Surface transmission facility available • Door to door delivery available.

  25. Business parcel • Advance deposit facility and credit facility available. • Cash on delivery facility available up to Rs. 50000/ • insurance of Cash on Delivery articles shall not be compulsory irrespective of amount of recovery from addressee; • Corporate customers are given free pickup service

  26. Business parcel • Insurance is optional • No redirection facility • Article can be booked in any office • Articles will be delivered at the doorstep

  27. Express parcel • This facility available for both retail and corporate customers. • Minimum weight is 0.5 kg and maximum weight for retail 20kg and corporate 35kg. • Free pickup facility is available • Door delivery available irrespective of weight

  28. Express parcel • No redirection facility available • Can be returned to sender • Insurance is optional • COD facility available and limit 5000/ for retail and 50000/ for corporate customer • Insurance is not compulsory irrespective of value

  29. Express parcel • Article will be delivered in specified locations • For corporate customer postage payment available through advance deposit, credit facility and payment at the time of booking

  30. Comparison between BP & EP Business Parcel Express Parcel Available for both retail as well as Corporate customer Transmitted through Air Min. chargeable weight 0.5 KG Max Wt For retail – 20 Kgs Corporate-35 Kgs Limited Net work coverage • Available for contractual customer • Transmission through surface • Min. chargeable weight 2 KGs • Max Wt – 30 Kgs • Nation Wide coverage

  31. Cash on Delivery • Cash on Delivery facility is available for Express Parcel, Business Parcel and Speed Post customers • Conditions for COD • Customer is a contractual customer and has agreement with the Department for transmission Cash on Delivery articles • Amount specified for recovery from addressee in the case of any such postal article shall not exceed fifty thousand rupees (Rs. 50,000/-) and shall not include a fraction of rupee • Such articles do not contain coupons, tickets, certificates or introductions designed for the sale of goods on what is known as the “Snowball System”

  32. Cash on Delivery • Insurance of Cash on Delivery articles is not compulsory • Amount, recovered from addressee on delivery is remitted to the sender through e Payment • In addition to postage , the sender has to pay an additional fee on delivery of COD article

  33. Media Post • Advertisements on Postal stationery -Post cards, Pass books, Inland Letter cards, Letters, Aerogramme • Letter boxes • Mail vans ( Revised vide letter dt. 22.12.05 ) • outside and inside the Post offices (decentralized vide letter dt. 8.12.05

  34. Media Post rates

  35. Greeting Post • Range of delightful cards • Prepaid Postage envelopes • Envelope contains multi coloured embossed stamps (miniature replica of the card) • 56 designs are available • Small size Rs. 14 • Large size Rs.17

  36. Logistics Post • Large volume of parcels • Minimum chargeable weight 50 kg • Insurance is optional • Warehousing facility • Minimum charge for(delivery & pick up) consignment is Rs. 50.00 plus docket charge Rs 100

  37. Logistics Post cont’d • Loading & unloading charge • free upto 500 kg • Above 500 kg Rs 1000 per ton • Tariff based on • Weight & volume • Volume 10 cubic feet or part = 50 kg • Additional cubit feet or part = 5 kg • Octroi/Toll tax,storage,demurrage fee are extra

  38. Retail Services • Bill mail • Direct Post • Retail Post • e-Payment

  39. Bill Mail Service • Financial statement, bills • Once in 90 days • Minimum 5000 • Delivery within district • Advertisement allowed not exclusive publicity • Up to 50 gm-3.00 • Additional 50 gm 2.00

  40. National Bill mail service • Financial statement, bills • Minimum 10000 • Up to 50 gm- 5.00 • Additional 50 gm 2.00 • No credit • Fully sorted pin code, delivery PO wise bundle • Airlifted • Sent through speed post (on request at extra cost as for SP)

  41. Direct Post • Unaddressed articles • Size should be of A3 size paper • Minimum 1000 • Accepted in DPCs • Delivered in the area specified by the sender • Tariff: 20 gm local 1.50 intercity Rs 2.00 • Additional 20 gmRs 1.00 for both • Discount 5% over 50000

  42. Retail Post • Pension payment • Sale of application forms- university forms etc., • bills collection-TRC, Electricity, water bills • Railway Passenger reservation system

  43. e-Payment • Many to one service- • Electronically consolidate the bill payment • PO collects bill payment for BSNL ,Airteletc • Issue receipt and account • Update the data in to central server • Consolidate the account electronically and pay to biller at his convenient point • MIS accessible to the biller through e web interface • Biller downloads the collection details • Biller can also upload the bills to the customer for payment at post office

  44. e Payment • Helps collection of utility bills for a biller • Billers can be at various levels – divisional, regional, circle, all India • Transfers data electronically from booking Post Offices to office of payment • Collection of bills through Point of Sale and payment to biller is through treasury module • Data of bills collected passed on to central server subject to certain conditions • MIS of all transactions available for monitoring; billers can also be given access to MIS site for extracting biller specific MIS • A secure network is in place to ensure safe transmission of data and to immediately arrest attempts to manipulate • RMFS and NPS transactions also handled

  45. e POST • Useful even for those who do not have internet facility • e Messages can be sent and received • Text & Scanned Messages • One to one / One to Many • Two types • Retail For A4 Rs.10 • Corporate Rs.6 • Credit facility for corporate customer • Prepaid cards available • e Messages will be deliverable either at address of the addressee or on his/her e Mail

  46. Practice • Exercise 1.7.2

  47. Financial Services

  48. Types of Financial Services • Post Office Savings Schemes • Postal Life Insurance/Rural Postal life Insurance • Money Remittance Service • Money Orders (MO/eMO) • Instant Money Order (iMO) • Mobile Money Transfer (MMT) • International Money Transfer (IMT) • Money Gram – Money Transfer • Western Union money transfer • MO Videsh • IFS MO • Electronic Clearance Service • Indian Postal Order • Mutual Funds

  49. Post office Savings schemes • Accounts • SB, RD, TD, MIS, SCS, PPF • Certificates • NSC 5 yr VIII issue and 10 year IX issue

  50. Savings Account • Opened through Cash Only • Minimum Initial Deposit Rs.20 Minimum balance: Rs. 50/- Max : No limit • Chequefacility • Interest @ 4% P.A. • Individual/Joint • Nomination Facility