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What’s Good for Business? Skills, Smarts, & the EI Equation. Billie Sandberg, Ph.D. School of Public A ffairs University of C olorado, D enver Brown Bag Seminar April 11, 2012. Why Does Emotional Intelligence Matter?. Workplace and job satisfaction Coping with change
Billie Sandberg, Ph.D.
School of Public Affairs
University of Colorado, Denver
Brown Bag Seminar
April 11, 2012
Workplace and job satisfaction
Coping with change
Enhanced collaboration and teamwork
“The ability to perceive and express emotion, assimilate emotion in thought, understand and reason with emotion, and regulate emotion in the self and others.”
Comfort with ambiguity
Openness to change
Desire to achieve
Expertise in building & retaining talent
Service to stakeholders
Effectiveness in leading change
Expertise in building & leading teams
When I am upset, I respond rationally so that I can remain analytical and solve the problem or otherwise make the best of the situation.
I reject the harm that can result from reacting emotionally when I am upset and getting angry or feeling battered.
When verbally attacked, I allow for the likelihood that the attackers might never have learned how to respond when their needs aren’t met.
When verbally attacked, I allow for the probability that the attack is prompted by pain or fear.
When verbally attacked, I keep my role as a (manager/administrator/worker) separate from my identity as a person.
I resist the temptation to feel entitled to better treatment and to lose emotional control.
I understand that victims of my outbursts will remember my accusatory statements and name-calling long after I have calmed down.
I accept that others cannot make me angry without my full cooperation. In other words, I control my anger.
When I get angry, I talk about my feelings to calm myself down, rather than focus on what the other person did.
Deliberately substitute reasonable thoughts for counterproductive thoughts
Imagine yourself as the other person
Write a contract with yourself
Develop an achievement plan for yourself
Watch and read how others handle change
Look for several causes of behavior
Account for individual differences
Recognize personality differences
Find a model
Label your emotions, not others or situations
Distinguish between thoughts and emotions
Take more responsibility for your emotions
Use your emotions to help make decisions
Use your emotion to help set and achieve goals
Feel energized and motivated, not angry
Show empathy, understanding, and acceptance of others’ emotions
Use emotions to show respect for others
Listen to others with empathy and non-judgment
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