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What’s Good for Business? Skills, Smarts, & the EI Equation. Billie Sandberg, Ph.D. School of Public A ffairs University of C olorado, D enver Brown Bag Seminar April 11, 2012. Why Does Emotional Intelligence Matter?. Workplace and job satisfaction Coping with change

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what s good for business skills smarts the ei equation

What’s Good for Business?Skills, Smarts, & the EI Equation

Billie Sandberg, Ph.D.

School of Public Affairs

University of Colorado, Denver

Brown Bag Seminar

April 11, 2012

why does emotional intelligence matter
Why Does Emotional Intelligence Matter?

Workplace and job satisfaction

Coping with change

Intuition matters

Enhanced collaboration and teamwork

Organizational effectiveness

what is emotional intelligence
What is Emotional Intelligence?

“The ability to perceive and express emotion, assimilate emotion in thought, understand and reason with emotion, and regulate emotion in the self and others.”

components of emotional intelligence
Components of Emotional Intelligence



Social awareness

Social skills

competencies of emotional intelligence
Competencies of Emotional Intelligence








Comfort with ambiguity

Openness to change

Desire to achieve


Knowing yourself

competencies of emotional intelligence1
Competencies of Emotional Intelligence

Social Awareness

Social Skills


Expertise in building & retaining talent

Organizational awareness

Cross-cultural sensitivity

Valuing diversity

Service to stakeholders


Effectiveness in leading change

Conflict management


Expertise in building & leading teams

assessing your emotional intelligence
Assessing Your Emotional Intelligence

When I am upset, I respond rationally so that I can remain analytical and solve the problem or otherwise make the best of the situation.

I reject the harm that can result from reacting emotionally when I am upset and getting angry or feeling battered.

assessing your emotional intelligence1
Assessing Your Emotional Intelligence

When verbally attacked, I allow for the likelihood that the attackers might never have learned how to respond when their needs aren’t met.

When verbally attacked, I allow for the probability that the attack is prompted by pain or fear.

When verbally attacked, I keep my role as a (manager/administrator/worker) separate from my identity as a person.

assessing your emotional intelligence2
Assessing Your Emotional Intelligence

I resist the temptation to feel entitled to better treatment and to lose emotional control.

I understand that victims of my outbursts will remember my accusatory statements and name-calling long after I have calmed down.

I accept that others cannot make me angry without my full cooperation. In other words, I control my anger.

When I get angry, I talk about my feelings to calm myself down, rather than focus on what the other person did.

enhancing self awareness
Enhancing Self-Awareness
  • Take an assessment
  • Develop a vision statement
  • Self-monitor
    • Keep a journal
    • Carefully examine explanations you give
    • Focus on learning from your experiences
    • Talk regularly with people you trust
  • Try mindfulness meditation
enhancing self management
Enhancing Self-Management

Deliberately substitute reasonable thoughts for counterproductive thoughts

Imagine yourself as the other person



Write a contract with yourself

Develop an achievement plan for yourself

enhancing social awareness
Enhancing Social Awareness

Active listening

Watch and read how others handle change

Look for several causes of behavior

Account for individual differences

Recognize personality differences

Celebrate diversity

enhancing social skills
Enhancing Social Skills

Find a model

Role play


9 ei habits to start now
9 EI Habits to Start Now

Label your emotions, not others or situations

Distinguish between thoughts and emotions

Take more responsibility for your emotions

Use your emotions to help make decisions

Use your emotion to help set and achieve goals

Feel energized and motivated, not angry

Show empathy, understanding, and acceptance of others’ emotions

Use emotions to show respect for others

Listen to others with empathy and non-judgment

contact information
Contact Information

Billie Sandberg

Phone: (303) 315-2560

Email: Billie.Sandberg@ucdenver.edu