Strategic Leadership in the CES: Path finding Service with the Speed of Change

1. Strategic Leadership in the CES: Path finding Service with the Speed of Change COACH RANDY ESGUERRA

2. HELLO.

8. Eckhard Pfeiffer Compaq Gil Amelio Apple John Akers IBM Andrew Mason Groupon Carol Bartz Yahoo Bob Stempel General Motors

10. 70% execution

11. Operational versus Strategic

14. Competency versus Role

16. If there’s one piece of wisdom that this simple pilgrim would like to impart upon you: have the courage to start with the customer. My biggest regrets are the moments that I let a lack of data override my intuition on what’s best for our customers. This leadership change gives you some breathing room to break bad habits and deliver sustainable customer happiness - don’t waste the opportunity! Andrew Mason

19. “To unravel like a book”

25. 8 Elements of Leadership Excellence

26. 1.) 26 L of the A 7 W of the W 12 S of the Z 18 H on a GC 24 H in a D 3 BM

27. 8 Elements of Excellence 1.) COMPLEXITY the ability to manage large quantities of information and NAVIGATE relationships between them

28. COMPLEXITY… > Identifies root causes quickly. > Displays a keen sense of priority, relevance, and significance. > Translates complex situations into simple, meaningful explanations that others can grasp. > Overcomes personal and organizational biases in looking at data; avoids “not the way we do it here” thinking.

29. 2.) A man has married 20 women but has no children, he has broken no law. Who is he?

30. 8 Elements of Excellence 2.) PARADOX The ability to DRIVE CHANGE and simultaneously accept and work with statements that are contradictory

31. PARADOX… > Sees the possibility for change. > Recognizes the need for change before it becomes critical. > Sells ideas for change. > Funds and supports the implementation of change and rewardsbehaviorthat supports change.

32. 3.) “I am a person who likes to make controversial statements even though I know I will gather a different response” • 2 3 4 5 6 7 8 9 10 • not me pretty much like me that’s me!

33. 8 Elements of Excellence 3.) BOLDNESS The confidence to THINK LIKE AN ENTREPRENEUR, push boundaries beyond accepted conventions and eliminate fear of criticism

34. BOLDNESS…. > Takes calculated risks to capitalize on emerging trends. > Looks beyond the boundaries of the organization for new growth opportunities (partnerships, new technologies, applications). > Turns threats (from competitors, government policies, and new technologies) into opportunities.

35. 4.) What kind of books do you read? • You jump between genres, from fiction to nonfiction and from new books to classics. • You stick to what you know you like. • You read what you're currently studying/engaged with career-wise. • The kind with pictures. Of celebrities.

36. 8 Elements of Excellence 4.) CURIOSITY The desire to THINK GLOBALLY and change or improve things that everyone else accepts as the norm

37. CURIOSITY… > Considers the implications of issues, decisions, and opportunities beyond the boundaries of own country/culture. > Understands the different perspectives and approaches in order to effectively handle individual differences. > Identifies opportunities for global leverage(for example, opportunities to develop R&D strategy from a global point of view).

38. 5.) When going on a trip, which one are you?

39. 8 Elements of Excellence PERSPECTIVE The ability to shift ones perspective on a situation – in terms of space and ADVOCATING TALENT

40. PERSPECTIVE… > Relentlessly identifies and secures high-potential talent. >Links development assignments to current and future needs of the organization > Increases readiness of high-potential talent by providing developmental opportunities. > Builds and facilitates a culture that embraces development. > Promotes employee retention by analysing and understanding its drivers.

41. 6.) Radio & Knife Submarine & Camera Car & tree

42. 8 Elements of Excellence 6.) CONNECTION The ability to MOBILIZE between things that don’t initially have an apparent connection

43. CONNECTION…. > Leverages and integrates the capabilities of resources across all levels of the organization to accomplish complex, multiple- level objectives. > Anticipates and diffuses roadblocks to desired goals. > Uses necessary and appropriate lobbying techniques to gain support for actions from decision-makers. > Utilizes creative networkingapproaches to identify contacts who can help in attaining goals. > Develops alternative/contingency plans. > Empowers others relative to achieving the strategy.

44. 7.) A B C D

45. 8 Elements of Excellence 7.) ABSTRACTION The ability to abstract concepts from ideas and STRATEGIZE TOWARD THE BIG PICTURE

46. ABSTRACTION… • Continuously looks beyond the current year. • > Uses financial data for success • > Grasps big-picture, enterprise-wide issues across boundaries. • > Recognizes risks and pursues actions that have acceptable levels of risk. • > Links the organization’s vision and values to the strategy.

47. 8.) Think of as many possible uses for a brick

48. 8 Elements of Excellence 8.) PERSISTENCE The ability to force oneself to keep trying to derive more and stronger solutions as an ENTERPRISE GUARDIAN

49. PERSISTENCE… > Refuses to trade long-term for short-term gain. > Possesses the courage to make difficult decisions in times of success. > Objectively upholds the interest of the enterprise by putting aside emotions and personal relationships. > Takes responsibility for unpopular decisions and their aftermath.

50. AUTHENTIC CHANGE SHOULD: Challenge old habits Absurd enough to merit protest Synchronize multiple interests Emotionally relevant