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COMMUNICATION

Learn the key guidelines, factors, and elements of successful communication. Understand different styles, barriers, and how to navigate cross-cultural misunderstandings. Explore the importance of signs, gestures, and accents in communication.

ruthgonzalez
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COMMUNICATION

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  1. COMMUNICATION The successful exchange of information between individuals. Viewgraph #6-1

  2. GUIDELINES FOR EFFECTIVE COMMUNICATION • Prepare yourself • Check partner • Be positive • Use “I” messages • Be specific • Active listener • Stay focused Viewgraph #6-2

  3. FACTORS OF INTERPERSONAL COMMUNICATIONS • Self-concept • Poor self-concept • Coping with angry feelings • Admit your emotions • Self-disclosure Viewgraph #6-3

  4. ELEMENTS OF THE COMMUNICATION PROCESS • Source • Encode • Message • Decode • Destination • Feedback Viewgraph #6-4

  5. STYLES OF COMMUNICATION • Friendly, sociable or playful • Directive, persuasive, demanding, evaluative, blaming, or praising • Speculative, tentative, uncertain, searching, reflecting, exploring or intellectual • Disclosing, revealing, explicit, responsive, • Accepting, and aware Viewgraph #6-5

  6. COMMUNICATION BARRIERS • Language barriers • Different communication styles • Physical barriers • Perceptual barriers • Noise Viewgraph #6-6

  7. CROSS-CULTURAL MISUNDERSTANDINGS • Social courtesies • Flow of information • Assertiveness • Culture • Honesty Viewgraph #6-7

  8. BARRIERS TO CROSS-CULTURAL MISUNDERSTANDINGS • Songs, symbols, and gestures • Accents • Jive and jargon • Lack of trust Viewgraph #6-8

  9. SIGNS AND GESTURES • Malcolm X • Confederate flag • Handshakes • Peace sign • Political caricatures • National flags • Clenched fist Viewgraph #6-9

  10. ACCENTS • Americans often react negatively when listening to people with strong foreign accents • Indifferent when someone is struggling with the English language • Can lead to other assumptions and biases Viewgraph #6-10

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