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INTERPERSONAL COMMUNICATION. DEFINITION. Interpersonal communication is: communication which establishes, affirms and/or negotiates relations between two or more people usually perceived as always oral in form, but written forms also help ‘manage’ interpersonal relations.

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Presentation Transcript
definition
DEFINITION

Interpersonal communication is:

  • communication which establishes, affirms and/or negotiates relations between two or more people
  • usually perceived as always oral in form, but written forms also help ‘manage’ interpersonal relations
outline of today s lecture interpersonal functions of communication

OUTLINE OF TODAY’S LECTURE INTERPERSONAL FUNCTIONS OF COMMUNICATION

ASSERTING

RECEIVING CRITICISM

RESOLVING CONFLICTS

part i asserting
PART I

ASSERTING

asserting
ASSERTING
  • at the heart of interpersonal communication
  • refers to the manner by which you make explicit what you think about or want from another person
  • acknowledges your rights as an individual and the rights of other people
three main contexts of assertion
THREE MAIN CONTEXTS OF ASSERTION
  • GIVING FEEDBACK
  • LISTENING
  • MAKING REQUESTS AND GIVING DIRECTIVES
giving feedback
Giving Feedback

Deliver your feedback clearly and appropriately:

  • What is your feedback about? (Content)
  • How will you deliver it? (Delivery)
giving feedback1
Giving Feedback
  • Describe the problem in a non-judgmental way.
  • Criticize the action or item, not the person.
  • Focus on what needs to be done.
  • Be specific and concrete.
  • Always be constructive.
giving feedback2
Giving Feedback
  • Check your facts.
  • Do not embarrass.
  • If appropriate, accept partial responsibility for the problem.
  • Respect the other person’s right to respond. 
  • Feedforward.
listening
Listening
  • an assertion strategy
  • silence or a pause is a form of assertion
listening1
Listening

Two specific strategies in attentive listening:

  • Paraphrasing – shows your desire to understand others
  • Affirming – signals or implies respect for others’ ideas and turn to speak
making requests and giving directives
Making Requests and Giving Directives
  • These are important assertion strategies – you ask others to do something for you
  • You are likely to need to do these in the workplace regardless of your position and status
part ii receiving criticism
PART II

RECEIVING CRITICISM

receiving criticism
RECEIVING CRITICISM

TWO STRATEGIES:

  • Agree to the criticism
  • Seek for more information
seeking for more information
Seeking for more information
  • Ask for specific examples.
  • Describe a situation and ask whether it illustrates the problem.
  • Paraphrase the criticism to focus on an outcome.
  • Ask how you can improve.
part iii resolving conflicts
PART III

RESOLVING CONFLICTS

resolving conflicts
Resolving Conflicts
  • Act promptly.
  • Begin by citing areas on which you agree.
  • Schedule a meeting.
  • Listen attentively.
resolving conflicts1
Resolving Conflicts
  • Focus on the problem, not the person.
  • Brainstorm solutions.
  • Formalize the solution.
  • Implement the solution and set a date for follow-up.
summary
SUMMARY

Three interpersonal functions of communication

  • ASSERTING
  • RECEIVING CRITICISM
  • RESOLVING CONFLICTS
part iv application interpersonal skills in meetings
PART IV

Application:

INTERPERSONAL SKILLS IN MEETINGS

meetings
Meetings
  • Meetings reveal who you are
meetings1
Meetings
  • Categories of meeting behaviour
    • Task facilitating
    • Group maintenance
    • Self-oriented
conclusion

CONCLUSION

Does culture matter in

Interpersonal communication?

conclusion1
CONCLUSION

In interpersonal communication,

the key term is respect:

  • Respect for your right to speak, write or be silent
  • Respect for others’ right to speak, write or be silent