Interpersonal Communication. Social and Professional Interpersonal Situations. Making introductions Making apologies Giving directions Making requests Asking and answering questions Speaking on the phone Offering and receiving criticism Dealing with differences. Making introductions
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“Kelly, I’d like to introduce Danita Powell. Danita is the assistant director of human resources. We’ve invited her to help us make some personnel planning decisions. Danita, this is Kelly Francis. Kelly is our service director. She will come into our meeting later this morning with a list of her needs for new employees.”
Bob – “Maya, I’d like to talk about what happened last week before our breakfast. I’m very sorry that I referred to you and Diane as “the office chicks.” It was a thoughtless comment. Please accept my apology. I promise to be more sensitive in the future.”
Maya – “I appreciate that you took the time to talk to me about that, and I appreciate your apology.”
“Donna, I’m working on the schedule for next week’s meeting. Would you please tell me how long Mr. Talcott takes to make his section of the new employee presentation?”
courtesy – “please” specificity – Donna knows precisely WHAT the questioner needs to know. relevance – Donna know precisely WHY the questioner needs to know.