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February 2013 Oregon E-Gov Progress Report: Service Desk and Web Metrics

The February 2013 Oregon E-Gov Progress Report highlights key performance metrics for Oregon's government web services. This report includes service desk ticket metrics, response and resolution success rates, and web uptime statistics. Key metrics showcase the operational efficiency of state e-government services and user engagement through the Oregon.gov platform. Maintenance periods have been excluded from metrics to provide accurate service assessments. This document is essential for understanding the state of e-government services in Oregon.

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February 2013 Oregon E-Gov Progress Report: Service Desk and Web Metrics

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  1. Menu Index Oregon eGov Services Report February 2013

  2. Oregon E-Gov Progress ReportFebruary 2013 Site Use Metrics GovSpace Up-Time Percent TPE Commerce Service Desk Metrics Menu Index

  3. Oregon E-Gov Progress ReportFebruary 2013 Pingdom Up-Time *work conducted during an established maintenance window is excluded from these metrics. Menu Index

  4. Oregon E-Gov Progress ReportFebruary 2013 Monthly Oregon.gov Web Metrics Menu Index

  5. Oregon E-Gov Progress ReportFebruary 2013 Monthly Oregon.gov Web Metrics Menu Index

  6. Oregon E-Gov Progress ReportFebruary 2013 Oregon GovSpace Metrics Menu Index

  7. Oregon E-Gov Progress ReportFebruary 2013 E-Commerce Metrics Menu Index

  8. Oregon E-Gov Progress ReportFebruary 2013 Service Desk Tickets *Tickets initiated during the reporting month regardless of current status. Menu Index

  9. Oregon E-Gov Progress ReportFebruary 2013 Service Desk Response Success *Tickets initiated during reporting month regardless of current status. Menu Index

  10. Oregon E-Gov Progress ReportFebruary 2013 Service Desk Response Success *Tickets initiated during reporting month regardless of current status. Menu Index

  11. Oregon E-Gov Progress ReportFebruary 2013 Service Desk Resolution Success *Tickets resolved within the reporting month regardless of date initiated. Menu Index

  12. Oregon E-Gov Progress ReportFebruary 2013 Service Desk Resolution Success *Tickets resolved within the reporting month regardless of date initiated. Menu Index

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