CNA Educator’s Retreat

1. CNA Educator’sRetreat Arizona’s Experience

3. Objectives • By the end of the presentation the learner will be able to • Discuss the assessment of need, planning, implementation and evaluation of an annual conference for CNA educators. • explore offering a similar event in their state

4. Assessment • AZ regulates over 150 CNA programs • Visit programs every 2 years—frequent instructor/coordinator turnover • Few avenues for communication with programs outside of visit and publishing newsletter • How many programs do you regulate? how often is face-to-face contact? what other avenues of communication do you have and how effective are they? How are they doing?

5. Surveyor Observations • Gaps in compliance across many programs • Little understanding of curriculum • Little understanding on the part of non-facility programs of regulation of skilled nursing facilities • Misinformation surrounding testing of CNAs • Ineffective teaching methods/evaluation • CNA instructors do not feel valued

6. Solution • Have an education day for CNA educators • Premises • Content should be geared toward • Communicating Board regulations • Understanding regulatory environment of skilled nursing facilities • Enhancing teaching • Understanding testing • Cost neutral—statutory limit to fees • Methods and environment should honor contribution of CNA educators • FUN

7. FUN

8. Constraints • Fiscal—could not charge more than $100 for the day by statute • Solution—use local experts to speak; seek conference center venues; market only in journal and electronically • Time—when could they all meet • Solution—2nd or 3rd Friday in January • Neutrality—could not seek vendors • Outsource vendor displays • Staff—need staff support • Solution—Karen Gilliland

9. Vendors

10. Planning • Venue • Conference center • Good media and sound is a must— extra microphone for questions • Location—central area of state; close to freeways; close to hotels • Within budget • Food—need variety—vegetarians

11. Black Canyon Conference Center • Met our needs • Great sound system with on-site support; internet access • Food/drinks available all day in coolers • Buffet lunch featuring 2 entees, 2 vegtables, starch, salad, soup, dessert • AM buffet featuring pastries, hard boiled eggs, peanut butter, fruit, coffee, juice, cereal, milk • PM snacks such as giant pretzels, nachos, candy, granola bars, cookies

12. Room set up • Registration area—cannot have vendors • Rounds vs. Classroom • Podium • Lunch area

15. Planning Committee • First offering planned by staff • Ask for volunteers to help plan at each retreat for the following year • Staff reviews evaluations and site survey issues and drafts proposed agenda/theme/alternatives • One face to face meeting • Present them with choices—not coming up with the whole agenda from scratch • Involve them in speaking

17. Themes • Started with themes 4 years ago • 2008: “Inside the CNA classroom” • 2009: “CNA: the heart of caring” • 2010: “Nuts and Bolts of Teaching” • 2011: Proposed theme is “Safety First”

18. Regular Features • Board update • Health Department Regulation Update • Test vendor update

21. Variations • These can change from year to year • Valuing CNAs and Educators: self care, increasing potential in students • Pedogogy: curriculum, teaching methods, classroom management, humor in classroom • Learner needs: ESL, diversity • Legal Ethical: cheating, ADA, criminal background

24. Teaching methods • Vary the types of presentations • Single speaker • Panel • Audience participation

26. Cost projections • Venue is important—calculate per person costs and then add on for AV, packets, cost of CE approval • Estimate attendance—120-130 • Who gets free registration—speakers and staff • Does state get a cut? 10%

27. Pricing • 3 prices • Early Bird—at cost or slightly below • Late—about 10% above cost • At door—about 20% above cost • Have been pricing Early Bird below cost because so many late registrants made up costs—not true in 2009—Due to efficient on-line registration most registered early

28. Forms of Payment • Check or money order • No credit cards or PO statements • No refunds—will substitute • Give everyone a receipt

29. CE Application • Provide objectives for your speakers • Speakers need prodding to turn in on time—may need to craft objectives/content • No more than 3 objectives per one hour talk • Biographical data forms are easier to get

30. Preparation • Pack all needed materials the night before • Use organizers for name tags • Seek help in preparing packets • Take office supplies--tape, paper, clips, marker, stapler, scissors on hand

31. Prepare materials • Name tags • Packet if you will provide with PP slides • Introductions for speakers • Script the day to the extent possible but be ready for surprises • Have all talks downloaded on laptop

32. Its Showtime Tips for a successful day

34. Flexibility • ARRIVE EARLY • Be prepared for non-show of speakers—have a talk ready that you can substitute or expand on • Intervene to manipulate the environment—too hot, too cold, too noisy, too bright, toilet overflow, noxious fumes • Do respond to complaints but don’t take personally • At least one speaker’s media will not work

35. Play Your Part • Make participants feel like welcome guests • Greet by name • Work the room • Smile, smile, smile • Use music as background • Have coffee/food ready

37. Implementing the Agenda • Strict time limits • Use signals to remind speakers when half time is gone, 5 minutes and out of time • May have to actually go on stage to interrupt • If you go off schedule, it will be reflected in evaluations • Speakers not adhering to time limits are not invited back

38. Smoothing the day • Greeting—cell phones off—questions into microphone—have helper with hand mike in audience • Introductions are more friendly if they are personal—your experience with the person or their work • Provide transitions before and after breaks and lunch • If you can’t get their attention, talk about food • Intersperse door prizes • Wrap up the day—what they learned

39. Evaluations • Collect them but don’t look at them • Debrief with staff • Ask for volunteers for committees—retreat, rules • Within a week look at evaluations and start next years plan • Send thank-you’s with evaluation results to speakers

41. Lessons Learned • Slightly underestimate attendance since 5-10% do not show • Once you start this, you will be expected to do it every year • Venue is extremely important • Seek donations if you want speakers that charge fees or travel expenses

42. Karen and Pam

43. Pamela Randolph Associate Director Education and Evidence-based Regulation Arizona State Board of Nursing 4747 N. 7th Street STE 200 Phoenix AZ 85014 771-7803 prandolph@azbn.gov Questions