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Avaya Aura. Contact Center. Platform for Communications. Could Computing. Conferencing & Collaboration. Infrastructure & Security. CEBP. End User Customer. Connectivity & New Services. Mobility & Messaging. Innovative Communications. Social Networking. Application.

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Presentation Transcript
avaya aura
Avaya Aura

Contact Center

Platform for Communications

Could Computing

Conferencing & Collaboration

Infrastructure

& Security

CEBP

End User

Customer

Connectivity & New Services

Mobility &

Messaging

Innovative

Communications

Social

Networking

slide2

Application

Connection Mgmt

Evolution of a Communications Architecture

Past

Future

Present

App

App

Application

Application

IP

SIP

Connection Mgmt

Connection Mgmt

IP

H.323

Access

IP

SIP

Access

Access

Legacy TDM

IP Telephony

Enterprise IMS

avaya aura architecture strategic view
Avaya Aura Architecture – Strategic View

System Manager

PS

APP

App Platform

SM

SM

o o o

G860

o o o

Survivable

Branch

VP

APP

APP

MM

Application

Layer

MX

CM

ACE

PSTN

Connection

Layer

SIP

Trunks

TDM

Trunks

ACME/Avaya

SBC

Access

Layer

Avaya SIP

Endpoints

Avaya

CM / CS1K

3rd Party SIP

Endpoints

3rd Party PBXs

slide4

Cross Platform Support

    • Customer Choice
    • BYOD
  • Touch-2-Communicate
  • Consistent User Experience
slide5

COLLABORATION

INTEGRATED

TEAMING

CONTEXT

AVAILABILITY

what is avaya ace
What is Avaya ACE?

Business & Social Media

Productivity Suites

Software CEBP platform for simple integration of real-time communications with applications and workflows

Communications

6

avaya ace packaged applications
Avaya ACE™ Packaged Applications

Mobile Cost Optimizer

Microsoft & IBM Integration

Browser & Office Add-in’s

Hot Desking

Savings of $230/user/yr on real estate

Savings of $540/user/yr on call charges

Savings of $300/user/yr on travel and conferencing

Mobile

Business / Verticals

Message Drop

and Blast

Sales Portal

Corporate Portal

Increase revenue $190/user/yr

Save 1 hr/day in client updates. $13K/user/yr

Industry and Business Specific

Savings of 5 min/user/day

Figures derived from ACE ROI tools, 3rd party research and customer feedback

driving innovation with avaya ace
Driving Innovation with Avaya ACE™

Avaya

ACE™

IBM® WebSphere® Lombardi Edition

Drag-n-drop communication into workflows

Novell GroupWise

Integrate voice, video and conferencing with the desktop

Jive Software

Embed communications into social networking

Hospital Code Cart

Communication-enable compliance checks

Map Touch Screen

Drag-n-drop responders into emergency conference

Corporate Portal

Click-to-call from corporate or sales portal with no soft client needed

Carefx® Healthcare Portal

Communication-enable Fusionfx® patient information portal

8

avaya ace experience
Avaya ACE™ Experience

Click-to-call from Communicator client to control Avaya phones

Telephony presence

Communicator client as soft phone for Avaya Aura®

Single client experience, sign-on

Click-to-call extended to Office & IE

OCS 2007 R2 today, Lync in 3Q11

Only Standard CAL required

On-premise or BPOS (Office 365 in 3Q11)

See it on YouTube: http://www.youtube.com/watch?v=K1kxOl8Qv1s

Avaya Aura® values (scalable, reliable, centralized, mid-call features ...) unified with Microsoft® desktop experience

ace your apps compelling commercial offer
ACE Your AppsCompelling Commercial Offer
  • Avaya CS 1000
  • Converged Office *
  • R5.5 to R7.0
  • R7.5 supported in Q3 2011
  • Avaya Aura® CM 5.2+
  • Enterprise Edition OR
  • Standard Edition with UC All-Inclusive licenses

Pre-requisite

OR

Avaya ACE™ User Licenses (up to $140/user value)

Entitlement

FREE

Microsoft® OCS/Lync or IBM® Lotus®Sametime® Integration

C2Call from Office & Web Pages

  • Avaya ACE server software & hardware, APS and GSS charged separately at standard pricing
    • PASS+ pricing for Microsoft/IBM user bundle reduced to $12/user as of 06/11
  • GSS PASS+ for Avaya ACE software support & upgrades is mandatory

Conditions

* If no Converged Office get Entitlement plus Avaya ACE Hot Desking plus CS 1000 CTI licenses for $60/user MSRP

avaya s differentiation loyalty not lock in
Avaya’s Differentiation Loyalty, not lock-in

Avaya

Competition

Innovators in Real-Time Collaboration

Fit-for-Purpose

Open Architectures

People Centric Communications

Competitively Oriented

Technology Bridging

Built for Email / Data Communication

One Size Fits All

Proprietary, closed

Technology-Centric Architecture

Monopoly Oriented

Planned Obsolescence

Grow

Extend

Protect