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Avaya Aura ® 6.2: An Overview of What’s New. Speaker’s Name Title Date. Agenda . Executive Summary The Avaya Aura ® Vision for Business Collaboration Avaya Aura Market and Architecture Avaya Aura 6.2 Summary Avaya Aura Solution for Midsize Enterprise 6.2

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agenda
Agenda

Avaya Inc. - Confidential. Use pursuant to the terms of your signed agreement or Avaya policy.

  • Executive Summary
  • The Avaya Aura® Vision for Business Collaboration
  • Avaya Aura Market and Architecture
  • Avaya Aura 6.2 Summary
  • Avaya Aura Solution for Midsize Enterprise 6.2
  • Getting ready for Avaya Aura 6.2
    • Hardware Requirements
    • Availability
  • Next Steps
  • Avaya Aura 6.2 Feature Details
what is avaya aura
What is Avaya Aura®?

Avaya Inc. - Confidential. Use pursuant to the terms of your signed agreement or Avaya policy.

  • Avaya Aura® is the communications solution for next generation, people-centric collaboration.
    • Session (SIP) based communications
    • Unified Communications and Collaboration
    • Users, not technology, define the experience
  • The basis for collaborative, barrier-free business environments that drive business results for our customers:
    • Industry leading levels of flexibility, scalability and reliability
    • Hard dollar cost benefits for customers through simplification and access savings
    • Open standards and 3rd Party solutions integration
    • A migration path forward for every customer
slide4

Worker Productivity

Why Avaya Aura?

Business Challenges!

“To support today’s business challenges, a new architecture for communications is required”

Zeus Kerravala

Yankee Group

Business Intelligence

Device & Application Consumerization

Social Networking

Virtualization

Cloud

Avaya Inc. - Confidential. Use pursuant to the terms of your signed agreement or Avaya policy.

slide5

Collaboration brings together the right people with the right information to deliver business results in real time

Avaya Inc. - Confidential. Use pursuant to the terms of your signed agreement or Avaya policy.

collaboration today non real time ad hoc labor intensive ineffective
Collaboration Today: Non- real time, ad hoc, labor intensive, ineffective

Avaya Inc. - Confidential. Use pursuant to the terms of your signed agreement or Avaya policy.

and also
And also…

Siloed, disjointed, location-centric, sequential and application specific

Avaya Inc. - Confidential. Use pursuant to the terms of your signed agreement or Avaya policy.

session based collaboration experiences are
Session-based collaboration experiences are…

Right People

Right Information & Context

Seamless, multi-modal, contextual, customized, complete

Avaya Inc. - Confidential. Use pursuant to the terms of your signed agreement or Avaya policy.

slide9

Avaya collaboration solutions bring together theright people with the right informationto deliver business results in real time

…the right people working together from different locations, applications and devices…using the right information to get work done!

Events happen. Business intelligence combined with unified communications & collaboration result in…

Avaya Inc. - Confidential. Use pursuant to the terms of your signed agreement or Avaya policy.

how does avaya aura facilitate collaboration
How does Avaya Aura Facilitate Collaboration?
  • Integration
    • Network Normalization
    • Integration of 3rd party solutions and call servers
    • Support for SIP applications, devices and presence
  • Scalability
    • From 250 to 250,000 users on the same scalable architecture
  • Reliability
    • Capacity and redundancy for large scale and / or high availability environments
  • Simplified Management
    • Centralized administration of the network and applications
    • Critical tools to intelligently manage bandwidth and network resources

Avaya Inc. - Confidential. Use pursuant to the terms of your signed agreement or Avaya policy.

the avaya aura architecture
The Avaya Aura Architecture

Avaya Aura Presence Services

Avaya Aura Messaging

Avaya Voice Portal

Avaya Meeting Exchange

Avaya Aura Conferencing

Avaya Inc. - Confidential. Use pursuant to the terms of your signed agreement or Avaya policy.

avaya aura evolution scalability reliability sip
Avaya Aura Evolution: Scalability, Reliability, SIP

Future

Direction*

Avaya Aura 6.2

February 2012

  • 250K Total / SIP users
  • 16 SM instances
  • Geo- Redundancy for SMGR
  • Enhanced Reliability (ex. Survivable Remote SIP Trunking)
  • Presence Enhancements
  • Incremental SIP Features

Avaya Aura 6.1

November 2010

  • 250K Total
  • 100K SIP users (From 18K to 36K per CM)
  • 10 SM Instances
  • SMGR Security Enhancements
  • Call and Connection Preservation
  • Incremental SIP Features

Avaya Aura 6.0

June 2010

  • 100K Total
  • 100K SIP users
  • 10 SM Instances
  • Call Admission Control
  • Integration of CS1000 into Avaya Aura
  • Incremental SIP Features including SIP E911
  • SIP Feature Server or Evolution Server Option
  • 100K Total,
  • 50K SIP users
  • 6 SM Instances
  • Survivable Core
  • and Remote
  • Unified network with 3rd party integration
  • Incremental SIP Features

* Future Content is not yet committed or scheduled

Avaya Inc. - Confidential. Use pursuant to the terms of your signed agreement or Avaya policy.

avaya aura customer benefits
Avaya Aura Customer Benefits
  • An adaptable communications architecture that:
  • Simplifies network-wide feature deployment and on-going management driving down OPEX
  • Centralizes routing, SIP trunking, and applications providing cost effective and customizable services to users across the network
  • Scales from 250 to 250,000 users on a single software platform providing consistent user services across locations
  • Offers High availability / geographic redundancy options for critical reliability networks
  • Provides a secure environment across multiple layers in the network
  • Session, Network and Bandwidth Management
  • Network Normalization
  • Collaboration - Video, Telephony, Conferencing
  • Centralization
  • Security
  • Survivability

Avaya Inc. - Confidential. Use pursuant to the terms of your signed agreement or Avaya policy.

avaya aura 6 2 summary
Avaya Aura 6.2 Summary
  • Session Initiation Protocol (SIP)
    • SIP Group Paging
    • SIP Team Button
    • SIP Enhanced Call Pick Up Alerting
    • SIP Enhanced Call Forwarding
    • SIP AutoDial Buttons
    • DTMF SIP-H.323 Integration
  • Business Collaboration
    • Conferencing – Local GUI and Moderator Controls
    • International TON support
    • Native support for 94xx & 96X1 sets
    • Guardian Service Pack and Dot Releases
    • AACC call information enhancement
    • Presence Services 6.1 SP1 integration of Microsoft OCS
    • Cisco Phone Support
  • Scale and Reliability
    • Avaya Aura® for 250,000 Users!
    • Extension of High Availability Solution to Mid-Sized Enterprise (ME)
    • Communication Manager Connection Preservation and Session Manager Call Preservation
    • Security, usability and SNMP enhancements on System Manager
    • Up to 10 Emergency Numbers for International

Continuing to make Avaya Aura® the flagship communications solution for next generation, people-centric collaboration.

Avaya Inc. - Confidential. Use pursuant to the terms of your signed agreement or Avaya policy.

slide15

Avaya: Solutions for All Market Segments

Avaya Aura®

Designed for Midsize and Large Enterprises,

more advanced communications needs

Avaya Aura®Solution for Midsize Enterprise

(Up to 1,000 users)

Avaya Aura®

B5800 Branch Gateway and G430 / 450 Media Gateways

Avaya IP Office

Designed for SME Markets,

Simpler communications needs

5

10,000

xxx,000s

1000

100

250

Small

Medium

Midsize

Large

Fortune 1000

# of Users/site

Avaya Inc. - Confidential. Use pursuant to the terms of your signed agreement or Avaya policy.

avaya aura solution for midsize enterprise
Avaya Aura® Solution For Midsize Enterprise

UC Applications “In-a-box”

Avaya Aura® Solution for Midsize Enterprise

Uses System Platform technology

  • Avaya Aura® Session Manager
  • Avaya Aura® System Manager
  • Avaya Aura® Presence Services
  • Avaya Aura® Application Enablement Services
  • Communication Manager Utility Services
  • Avaya Aura® Communication Manager and Communication Manager Messaging
  • Avaya Aura® System Platform

Avaya Common Server

Target 250 to 1000 users,

10’s of locations

Single path

install, fast, less costly

Utility Server including Enterprise Directory Server

Secure remote monitoring (SAL)

  • 250 – 1000 users
  • Less complex, quicker turn-up, less support needed for system management/expansion
  • CM Messaging
  • 300 agent Contact Center
  • High Availability (New with 6.2)

Basic Configuration

Avaya Inc. - Confidential. Use pursuant to the terms of your signed agreement or Avaya policy.

getting ready for release 6 2 supported hardware
Getting Ready for Release 6.2: Supported Hardware
  • Communication Manager:
    • S8300D: Embedded blade for Avaya Aura Gateways (G450/30,350,250,700)
    • S8510 Server - not used for duplication
      • Use in a simplex migration by adding memory (6 GB) to total of 8 GB
      • Most have 250GB HDD but if 146G HDDs, add third 146GB HDD and RAID 5
    • Avaya Common Servers and S8800
  • Session Manager
    • Avaya Common Servers and S8800
  • System Manager
    • System Manager 6.2 (standalone) on the following Avaya Servers:
    • Avaya Common Servers and S8800
  • Avaya Aura® Solution for Midsized Enterprise 6.2 HA Targeted for Q2 2012
    • Avaya Common Server
    • MBT 5.x transition to ME 6.x requires a server replacement
  • Previous Hardware versions not listed above are not supported

Avaya Inc. - Confidential. Use pursuant to the terms of your signed agreement or Avaya policy.

17

scale and performance avaya aura scalability
Scale and Performance: Avaya Aura Scalability

Avaya Inc. - Confidential. Use pursuant to the terms of your signed agreement or Avaya policy.

  • Avaya Aura
    • Up to 250,000 Total End Points
    • Up to 100,000 Total SIP End Points
  • Communication Manager 6.2
    • Up to 36,000 SIP End Points
    • Up to 24,000 SIP Trunks
  • Session Manager 6.2
    • Up to 12,000 SIP End Points per Session Manager (standalone)
    • Up to 10 Session Managers in a single network
    • Up to 500 Communication Manager Instances
  • System Manager 6.2
    • Up to 250,000 Total End Points
  • Avaya Aura Solution for Midsized Enterprise
    • Up to 1000 Total End Points
    • Up to 1000 Total SIP End Points
    • Up to 350 SIP Trunks
scale and performance call preservation

CM

SM

SM

SM

SM

SM

SM

SM

SM

SM

SM

Scale and Performance: Call Preservation

VP

PS

MX

MM

AAM

AACC

MMCS

AA SBC

SIP

Trunks

Core

PSTN

TDM

Trunks

G860

Avaya Aura™ CM

Avaya Aura™ CM

Avaya Inc. - Confidential. Use pursuant to the terms of your signed agreement or Avaya policy.

  • Applicable to Session Manager (SM) Cores with Multiple SMs
  • In the event of a SM failure:
    • Connections in progress and Calls in queue are preserved
    • Includes calls to AACC as long as they are routed through VP or CM
    • G860/M3000 and SBCs Supported
    • Customer Admin-able by time of day, immediate or manual
scale and performance survivable core connection preservation
Scale and Performance:Survivable Core Connection Preservation

Avaya Inc. - Confidential. Use pursuant to the terms of your signed agreement or Avaya policy.

Prevention of split registrations of media gateways and H.323 endpoints between the main Communication Manager or Survivable Core or Survivable Remote servers

Controls the registrations to provide the best system functionality in various outage scenarios by preserving the desired connections

scale and performance system manager
Scale and Performance: System Manager

Avaya Inc. - Confidential. Use pursuant to the terms of your signed agreement or Avaya policy.

Manage 250,000 total users

Common provisioning with single LDAP synchronization for Avaya Aura and CS1000 users

Single authorization (RBAC) for Avaya Aura and CS1000 systems

Central provisioning of B5800 branch gateways including upgrade

Administration of advanced SIP features

Native administration of new 94xx and 96xx endpoints

Support for hospitality solutions by enabling CM to control “endpoint display name”

scale and performance system manager1
Scale and Performance: System Manager

Avaya Inc. - Confidential. Use pursuant to the terms of your signed agreement or Avaya policy.

  • Real time notification of CM changes
  • Audit trail of CM changes made by System Manager administrator
  • Central administration of management parameters for System Manager and its adopters
  • Trust Management certification management providing simple provisioning of secure UC communication
  • Hardened System Manager security via OS hardening and password complexity
  • Section 508 compliance assessment
    • VPAT (Voluntary Product Accessibility Template)
    • Targeted at Federal and State Government
scale and performance system manager product coverage
Scale and Performance: System Manager product coverage
  • New products added to System Manager in 6.2:
    • Avaya Aura Contact Center Control Manager 7.0
    • Avaya one-X Attendant 4.0
    • B5800 Branch Gateway 6.2
    • HealthCare Applications
    • M3K High Density Trunk Gateway 2.0
    • Avaya Aura Conferencing 6.2
  • Supported in System Manager before 6.2
    • Avaya Aura Communication Manager
    • Avaya Aura Call Center Elite
    • Avaya Aura Contact Center
    • Avaya Aura Presence Services
    • Avaya Aura Session Manager
    • Avaya Data Portfolio (e.g. COM, EPM, IPFM, NRM, and VPFM)
    • Avaya one-X Client Enablement Services
    • Communication Server 1000 7.5
    • Solution for Midsize Enterprise
    • Avaya Aura Conferencing
    • Avaya Aura Messaging
    • Avaya One-X Agent
    • Media Application Server
    • Modular Messaging

System Manager functions available to each product varies by product.

Avaya Inc. - Confidential. Use pursuant to the terms of your signed agreement or Avaya policy.

session initiation protocol sip call features
Session Initiation Protocol:SIP Call Features

Avaya Inc. - Confidential. Use pursuant to the terms of your signed agreement or Avaya policy.

  • Enhanced Call Forwarding
    • Supports call forwarding on “Unconditional” “Busy” and “No Reply”
    • Permits user to differentiate between treatment of internal and external calls
    • Same operation as on H.323 end points (User receives visual and audio feedback on feature activation and visual guidance on invoking feature)
    • Each of the 6 permutations can have a different destination
session initiation protocol sip call features1
Session Initiation Protocol:SIP Call Features

Avaya Inc. - Confidential. Use pursuant to the terms of your signed agreement or Avaya policy.

  • Enhanced Call Pickup Alerting
    • When any member of a pick up group is called, the displays of all members of the pickup group are updated with the calling and called party information, enabling a member to decide whether to pick up the call or not.
    • The following alerting options are available: Intercom ring, Silent if busy (if the user is busy on another call, the audible alerting is skipped.), half-ring, continuous, single if busy, no ring, single ring.
    • The timing of the display and audible notifications are separately administrable.
    • Same functionality as on H.323 end points
session initiation protocol sip call features2
Session Initiation Protocol:SIP Call Features

Avaya Inc. - Confidential. Use pursuant to the terms of your signed agreement or Avaya policy.

  • SIP Team Button
    • The assignment of a team button on a station brings it automatically into the virtual team, establishing a data relation between the monitored station and the monitoring station.
    • The Team Button has two functions:
      • Display function: Allows any member of a team (monitoring station) to observe the station state of other team members (monitored station).
      • Execution function: Allows the Team Button to be used as a Speed Dial Button or Pick-Up Button. Depending on the state of the monitored station, when the Team Button on the monitoring station is pushed, a call to the monitored station is established directly or a ringing call is picked from the monitored station.
    • The number of monitored stations that can be monitored by other stations is limited to a maximum of 15.
    • Same functionality as on H.323 end points
session initiation protocol sip call features3
Session Initiation Protocol:SIP Call Features

Avaya Inc. - Confidential. Use pursuant to the terms of your signed agreement or Avaya policy.

  • Group Paging to SIP Phones
    • Page groups are created by assigning extensions as members of the group and an extension number which users dial to page the group.
    • When a user dials the extension of the paging group, Communication Manager activates the speakers on all the telephones in the group. Speakerphone paging is one-way communication: Group members hear the person place the page, but cannot respond directly.
    • Same functionality as on H.323 end points
  • SIP Auto Dial Buttons
    • One-touch access to frequently called numbers
    • Same functionality as on H.323 end points
session initiation protocol sip feature enhancements
Session Initiation Protocol:SIP Feature Enhancements

Avaya Inc. - Confidential. Use pursuant to the terms of your signed agreement or Avaya policy.

  • AACC Call Information Enhancements
    • For SIP calls, provides agent with understand of call status for Hold, Transfer, and Conference
  • CODEC Support
    • Enable Support for Codecs G722.2, iLBC, iSAC, and SILK
    • Providing wide bandwidth and low bit rate codecs
session initiation protocol sip feature enhancements1

SIP NW

1

SIP NW

N

SM

SM

Session Initiation Protocol:SIP Feature Enhancements

AA Messaging

AA Messaging

O O O

O O O

H.323 Messaging

H.323 Messaging

H.323 GK

H.323 GK

H.323 NW M

H.323 NW 1

H.323 PBX

H.323 PBX

CM

CM

Loc A

Loc Z

O O O

Avaya Inc. - Confidential. Use pursuant to the terms of your signed agreement or Avaya policy.

  • DTMF SIP-H.323 Integration
    • Permits the proper translation of DTMF tones between SIP and H.323
      • SIP Networks Use RFC 2833 DTMF
      • H.323 Networks Use Signaling Messages
      • DTMF SIP-H.323 Integration allows tones to be converted between Communication Manager, Avaya Aura Messaging and Voice Portal
business collaboration enhancements
Business Collaboration Enhancements

Navigation arrow to get conference details

Telephony Presence (On a call)

Instant Messaging Availability

Avaya Inc. - Confidential. Use pursuant to the terms of your signed agreement or Avaya policy.

  • Avaya Aura Conferencing Local GUI
    • Simple local access to participants and their status via 96XX Display
business collaboration enhancements1
Business Collaboration Enhancements

Participant has been selectively muted

Participants

Controls

Avaya Inc. - Confidential. Use pursuant to the terms of your signed agreement or Avaya policy.

  • Avaya Aura Conferencing GUI Enhancements
    • Provides conference host enhanced interface to control conferences via a 96XX end point
    • All conference participants are visible to the host and controls include:
      • Mute
      • Un mute
      • Drop
      • Add
business collaboration enhancements presence services 6 1sp1
Business Collaboration Enhancements:Presence Services 6.1SP1

Avaya Inc. - Confidential. Use pursuant to the terms of your signed agreement or Avaya policy.

  • Support for Microsoft Office Communicator via Office Communications Server
    • Enables Avaya Presence Server federation with OCS server and MOC
  • System Platform installation improvements
    • On site simplified initial installation through CLI change of network parameters:
    • PS IP address, Gateway, Domain search list, DNS, Netmask and PS hostname
  • Presence Services 6.1 is compatible with Avaya Aura 6.2
business collaboration enhancements presence services 6 1sp11
Business Collaboration Enhancements:Presence Services 6.1SP1

Avaya Presence Server / Microsoft OCS R2 Topology Overview

SIP

SIP / TLS

SIP / TLS

XMPP

SIP / TLS

SIP Presence and IM

OCS Edge

Avaya Presence

Server

OCS R2 Server

presence domain e.g. aps.avaya.com

enterprise domain e.g. avaya.com

Avaya Inc. - Confidential. Use pursuant to the terms of your signed agreement or Avaya policy.

slide35

Introducing GUARDIAN

  • Guardian is an innovative (patent pending) approach to secure Avaya intellectual property
  • Guardian will be used in conjunction with Avaya’s current software licensing to control the right to apply service packs and dot releases using the PLDS licensing architecture & infrastructure
  • It addresses a current issue where Service Packs and Dot Releases can be copied and inappropriately used by Unauthorized Maintenance Provider (UMPs)
  • Guardian extends and enhances Avaya’s control over each release and protects lawful customer investments
  • Avaya will extend Guardian to all new Avaya products commencing with Communication Manager 6.2 and following with Avaya Aura Messaging 6.2

Avaya Inc. - Confidential. Use pursuant to the terms of your signed agreement or Avaya policy.

Avaya Inc. - Confidential. Use pursuant to the terms of your signed agreement or Avaya policy.