Working the desk. Thoughts on Being Helpful While Enjoying the Process. Useful mindsets And principles Or It’s pretty hard to go wrong With these. Your problem is my problem. Jan. ‘12 -- Matt Burrell, FSU Libraries.
Thoughts on Being Helpful
Enjoying the Process
It’s pretty hard
to go wrong
Jan. ‘12 -- Matt Burrell, FSU Libraries
“Looking things up and finding things out” is fundamentally a pleasurable activity.
Knowledge is of two kinds. We know a subject ourselves, or we know where we can find information upon it.- Samuel Johnson
October, ‘11 -- Brian Walton, Tampa-Hillsborough Public Library System
Feb., ‘12 -- John Meirose, Orange County Library System
As a librarian, you have the ability—and the responsibility—to keep the chat moving with clarity and focus.
Engaging in cordial exchanges to establish rapport and foster comfort in the session is often a big plus! Relax, be yourself, and connect with the patron.
Feb., ’12 – Bianca Rodriguez, Valencia College Libraries
May, ’12 – Mary Kuipers, Leon County
“There’s no mystery to this!”
Open an extra Web browser to a search engine, so it’s ready to use in an instant.
You may also want to open a browser window to your library’s databases. This can be useful for checking on the inclusion of information about the patron’s question or topic; then you know which databases to recommend to the patron.
Try to make contact with other librarians on the desk. If you can learn something about their special subject areas and strengths, do so.
This is a strategy to consider. Not every AAL practitioner does this, but some of us find it helpful.
“You call these
Some folder contents may become
your new best friends.
Text Library (scripts to copy and paste to the chat box; modify as needed)
URLs (You’ll identify your favorites.)
March ‘12 -- Tim Bishop, Edison State College
Use your experience and intuition to tease out the patron’s actual meaning.
The more you know when you begin, the more efficient your chat will be.
Nov., ‘11 – Carlos Fernandez, Miami Dade College