III. EFFECTIVE COMMUNICATION - PowerPoint PPT Presentation

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III. EFFECTIVE COMMUNICATION
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III. EFFECTIVE COMMUNICATION

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    1. III. EFFECTIVE COMMUNICATION C. COMPARISON BETWEEN ASSERTIVE, PASSIVE, AGGRESSIVE TYPE OF COMMUNICATION

    2. deal with issues? look at conflict? approach others? feel about self? Achieve desired goal? 2 How does the Assertive Nurse do the following?

    3. RESPONSE TO ISSUES: Remains open to issues HANDLING CONFLICT: Discusses both sides of conflict HOW APPROACHES OTHERS: Is not a bully Compromises Does not withdraw from the situation HOW FEELS ABOUT SELF: Feels good about self Is self-enhancing Respects self and others HOW PERCEIVES ACHIEVEMENT OF GOAL: May achieve desired goal CHARACTERISTICS OF ASSERTIVE NURSE

    4. deal with situations in which a decision needs to be made? Appear behaviorally? Handle conflict? Handle own feelings? Handle conflict when talking to others? Perceive self 4 How does the Passive Nurse do the following

    5. HOW DOES THE PASSIVE NURSE DEAL WITH A SITUATION IN WHICH A DECISION NEEDS TO BE MADE: Hedges when attempting to say no, letting the other person make the decision, later resenting the decision made APPEAR BEHAVIORALLY: Nervous, anxious, extremely apologetic, feeling helpless and powerless, lacks spontaneity HANDLE CONFLICT: Avoids conflict at all costs; Uses avoidance or withdrawal behavior, talks about others, looks at floor HANDLE OWN FEELINGS: Rarely expresses own feelings PERCEIVES SELF: Feels sorry forself, looks for reassurance in others CHARACTERISTICS OF PASSIVE NURSE

    6. How does the aggressive nurse handle the following: interact with others? make others feel? perceive self What is aggressive nurses purpose in behaving aggressively? How does the aggressive nurse handle the following

    7. HOW DOES NURSE INTERACT WITH OTHERS?: Domineering Humiliating, Embarrasses others Uses loud voice Chooses for other AGGRESSIVE NURSE CHARACTERISTICS

    8. HOW DOES THE AGGRESSIVE NURSE MAKE OTHERS FEEL? Is insensitive to others Convinced of own rightness Must have own way Obtains what she/he wants at the expense of others AGGRESSIVE NURSE CHARACTERISTICS

    9. HOW DOES NURSE PERCEIVE SELF: Has strong feelings of insecurity AGGRESSIVE NURSE CHARACTERISTICS How does this individual: interact with others? make others feel? appear behaviorly Perceive selfHow does this individual: interact with others? make others feel? appear behaviorly Perceive self

    10. What is aggressive nurses purpose in behaving aggressively? Done with the intention of winning Done to exert power in interpersonal situations Done to promote ones own excellence AGGRESSIVE NURSE CHARACTERISTICS