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reuben-webb
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QUALITY FUNCTION DEPLOYMENT
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QUALITY FUNCTION DEPLOYMENT. <EL DESPLIEGUE DE LA FUNCIÓN DE CALIDAD>. DE LA VOZ DEL CLIENTE AL DISEÑO DE SERVICIOS. Objetivos. Realizar una Tabla de Segmentación de Clientes (TSC) Identificar a través de una TSC a sus clientes principales
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QUALITY FUNCTION DEPLOYMENT
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QUALITY FUNCTION DEPLOYMENT <EL DESPLIEGUE DE LA FUNCIÓN DE CALIDAD>
Objetivos • RealizarunaTabla de Segmentación de Clientes (TSC) • Identificar a través de una TSC a susclientesprincipales • Aprender a analizar la Voz del Cliente (VOC) • Transformar la Voz del Cliente (VOC) en Necesidades de Cliente • Optimizar la satisfacción de lasNecesidades de Clientesalineándolas con los parámetros de servicio de lasempresas.
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