1 / 23

Quality Function Deployment

Quality Function Deployment. (QFD). History…. 1972 Japan Mitsubishi Total Quality Management. continued. Valuable tool Underused Fundamental to success. QFD - Defined.

arleen
Download Presentation

Quality Function Deployment

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Quality Function Deployment (QFD)

  2. History… • 1972 • Japan • Mitsubishi • Total Quality Management

  3. continued • Valuable tool • Underused • Fundamental to success

  4. QFD - Defined • A quality assurance tool for profit and non-profit organizations aimed at locating customer needs and transcending those needs into product/service production stages, ensuring that customer needs are delivered in the end.

  5. QFD – Purpose… • Translate consumer’s voice into technical design requirements • Determine & prioritize customer needs • Translate customer needs to product design parameters

  6. continued • Coordinate efforts and skills of an organization from a project’s inception to its completion • Ensure customer expectations • Avoid manufacturing catastrophe

  7. QFD can be used to: • Reduce product development time by 50% • Cut start-up & engineering costs by 30% • Reduce time to market • Reduce # of design changes

  8. continued • Lower rework • Reduce facility’s maintenance/operation costs • Improve quality

  9. The Overall Goal • Increase customer satisfaction = • Increase business success

  10. House of Quality • QFD’s primary tool • Arranges facts • Forms relationships • Measures success

  11. The What's & How's • What side • Customer requirements/needs • How side • How to meet those needs

  12. The House of Quality

  13. Nuts & Bolts Building the House of Quality

  14. Nuts & Bolts… • Step 1: Prepare customer requirements list • Step 2: Prioritize customer requirements list • Step 3: Translate Requirements to quantifiable measures

  15. Continued… • Step 4: Determine “How” Measurement • Step 5: Prepare correlation matrix • Step 6: Determine What and How relationships

  16. Continued… • Step 7: Determine design characteristics importance • Step 8: Evaluate current competitors • Step 9: Identify benchmarks

  17. continued • Step 10: Determine target values • Step 11: New design evaluation

  18. The House of Quality

  19. Real Life - requirements • College Classroom • Space • Seating • Sound • Aesthetics • Ambience (air, temp., etc.)

  20. House of Quality

  21. What This Means… • Increase company efficiency • Decrease company costs • Increase customer satisfaction • In a nut shell, QUALITY is achieved.

  22. Satisfaction • QFD goes back to the principles of marketing; i.e. discovering consumers needs and delivering those needs to them

  23. Resources • Russel, Roberta S. and Bernard W. Taylor III. Operations Management. New Jersey: Prentice-Hall, 2000. • Eldin, Neil. “A Promising Planning Tool: QFD.” Cost Engineering 44 (2002): 28-37. • Howell, David. “Making Wishes come True.” Professional Engineering 13 (9 Feb. 2000): 39. • Lee, S.F. and Andrew Sai On Ko. “The Art of Business Management Strategies.” Managerial Auditing Journal 15 (2000): 68-76.

More Related