ICCA VENUE COMPARISON REPORT SUMMARY

1. ICCA VENUE COMPARISON REPORT SUMMARY Alec Gilbert Adelaide Convention Centre October 2010

3. Regional Representation

4. Is VAT refundable for international clients?

5. Is your venue a member of an alliance (eg Bestcities)

6. Is your venue part of a chain (eg Accor, Ogden)?

7. Sustainability/CSRWhat accreditation/standard has your venue chosen?

8. What initiatives has your venue developed to reduce environmental impact?

9. Economic Impact: Does your venue measure economic impact?

10. Economic Impact: Is your venue measured on its contribution to the local economy?

11. Economic Impact: How is delegate spend measured – calculated by?

12. Client Satisfaction Surveys: Do you conduct client satisfaction surveys?

13. Client Satisfaction Surveys: Are they conducted by an independent company?

14. Client Satisfaction Surveys: Do you conduct separate surveys for organisers and delegates?

15. Space Rentals – Ballroom: Is your venue prepared to offer a discount on the ballroom when F&B used inhouse?

16. Space Rentals – Lobby/Foyer: What are your charging policies for the lobby/foyer when used for registration?

17. Space Rentals – Lobby/Foyer: What are your charging policies for the lobby/foyer when used for catering?

18. Space Rentals – Lobby/Foyer: What are your charging policies for the lobby/foyer when used for small non-commercial exhibitions?

19. Space Rentals – Conference Services: What is included in the conference room rental?

20. Space Rentals – Conference Services: Are clients allowed to bring in own av equipment into a meeting room/breakout room?

21. Space Rentals – Conference Services: Are clients allowed to bring in own av equipment into a Plenary Room?

22. Space Rentals – Conference Services: If the Centre is providing av equipment, do you charge for tech staff?

23. Space Rentals – Conference Services: Do you provide water on tables for the participants FOC?

24. Space Rentals – Exhibition Halls: How much do you charge per sq.m. for an exhibition hall per day for a commercial exhibition?

25. Space Rentals – Exhibition Halls: Are the following items/services included in the prices you indicated in the m2 price?

26. Space Rentals – Exhibition Halls: Do you charge normal or different rates during set-up and dismantling?

27. Space Rentals – Exhibition Halls: If different, please indicate what % of the normal rate you charge

28. Space Rentals – Exhibition Services: Do you have an inhouse exhibition booth contractor?

29. Space Rentals – Exhibition Services: If yes, do you charge for providing the shell scheme?

30. Space Rentals – Exhibition Services: Does your centre coordinate the following ex. services (either inhouse or through suppliers)?

31. Space Rentals – Exhibition Services: Can you also order online?

32. Space Rentals – Exhibition Services: Do you charge for these services?

33. Space Rentals – Exhibition Services: Does your centre invoice these services directly to exhibitors?

34. Space Rentals – Exhibition Services: Does your centre invoice these services directly to the organisers?

35. Space Rentals – Exhibition Services: Do your rental costs include on site management service hours (duty management)?

36. Space Rentals – Banqueting/F&B: Catering – is the catering part of your organisation or is it contracted out?

37. Space Rentals – Banqueting/F&B: Catering – if in house, is the client obliged to use it?

38. Space Rentals – Banqueting/F&B: Catering – If contracted out, do you suggest a list of exclusive caterers to clients?

39. Space Rentals – Banqueting/F&B: Catering – If contracted out, do you get commission from the outside caterers?

40. Space Rentals – Banqueting/F&B: Catering – If yes, how much % commission do you get?

41. Space Rentals – Banqueting/F&B: Catering – Please indicate lowest price/delegate for working lunch: eg sandwiches/rolls/cake/fruit

42. Space Rentals – Banqueting/F&B: Catering – Indicate the lowest price for a buffet lunch per delegate Average Price: Euro 22.00 (includes: food, soft drinks, service, furniture, buffet display/props)

43. Space Rentals – Banqueting/F&B: Catering – Average price per delegate of a seated lunch (entree/main/dessert): Euro 22.00 Average price per delegate for a coffee break of 250 pax (tea, coffee, biscuits): Euro 5.10

44. Space Rentals – Banqueting/F&B: How many days/hours prior to an event must final F&B numbers be confirmed?

45. Restaurants: Are there any restaurants open to the public in your Centre?

46. Miscellaneous Services: Organisation – Are your rental costs inclusive of site management service hours (duty management)?

47. Miscellaneous Services: Organisation – What kind of staff do you have on call during the event?

48. Miscellaneous Services: Additional equipment and services – do you have a guarded cloakroom/left luggage?

49. Miscellaneous Services: Additional equipment and services – do you charge for the use of these facilities?

50. Miscellaneous Services: Additional equipment and services – do you have facilities for people with the following disabilities?