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GIS webcast . 3 December 2013. What we’re talking about today. We’ve got a lot to be proud of Exchange engineering services Staying service-obsessed Restructuring GIS Q&A. We’ve got a lot to be proud of. BT Sport launch was a fantastic success. Steven Daw.

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gis webcast

GIS webcast

3 December 2013

what we re talking about today
What we’re talking about today
  • We’ve got a lot to be proud of
  • Exchange engineering services
  • Staying service-obsessed
  • Restructuring GIS
  • Q&A
we ve got a lot to be proud of
We’ve got a lot to be proud of

BT Sport launch was a fantastic success.

Steven Daw

Delivering switch site capacity for O2 at 12 major customer switching centres

Guy Voice

Delivering the Next Generation WDM

Peter McScorely

IXD..... we delivercare, customer, people

Donald Stubbs

£100M annualised savings delivered in energy and 77% group engagement in energy

Jennifer Dove

we ve got a lot to be proud of1
We’ve got a lot to be proud of

Project Flawless.

Cliff Adjodha

Starting my apprenticeship based in Cambridge. I've been given great hands on training.

Nathan Meek

The introduction of the Modular Infrastructure computing platform and the delivery to date of 600 customer virtual machines

Shaun Parker

PDH platform compaction, now stands at 27.54% since project start.

Jacqui Adam

Got to be part of one of the TSO teams at the Challenge Cup semi-finals.

Arun Krishnamoorthy

ixd deployment next steps engineers owning exchanges
IxD deployment next Steps: engineers owning exchanges
  • IxD will enable EES to deliver seamless service by:
    • Bundling work at exchanges and enabling better use of skills,
    • Increasing exchange ownership,
    • Using improved performance measures- business and personal
    • Consolidating and simplifying controls & systems and planning more flexible work.
  • In short putting our engineers in control of their exchanges
  • We have agreed approach to IxD deployment using CI methodology
    • Wave 1 (Dec 13 – Feb 14)
      • Embed learning, “Sustain POC”
      • Build critical enablers for national rollout
      • Create 2nd patch in South
  • How are we gong to do this? with you – not to you.

Wave 1

Embed, Sustain POC

Create Enablers

Deploy 2nd patch

Wave 2

(Deploy North)

Wave 3

(Deploy South)

  • Wave 1 (Dec. 13 – Mar. 14)
    • Sustain and grow
  • Wave 2 (April 14 – May 14)
    • Deploy IxD in North
  • Wave 3 (May 14 – June 14)
    • Deploy IxD in South
staying service obsessed
Staying service-obsessed

You’re listening to a video of our people talking about how they’ve been service-obsessed

what do we need to do
What do we need to do?

Fail fast and support learning

  • Deliver a reliable and easy to manage power estate.

Reward the saves

  • Maintain and improve the 20C transmission estate and availability

Intolerant of backlogs

  • Deliver and maintain all exchange based services with customers at the centre of our services.

Knowledge transfer

  • Provide robust and service focussed Datacentre services .

Innovation in smart thinking

restructuring gis
Restructuring GIS

We’ve decided where teams should go based on the key principles upon which BT TSO was built. For example, making it easy for our customers to do business with BT and simplifying our business to help us to work more effectively end-to-end.

  • Howard Watson, MD architecture & global IT platforms (AGIP)
    • Paul Conlon, director, datacentres
  • Clare Sadlier, CFO
    • Richard Tarboton, director, energy & environment unit
restructuring gis1
Restructuring GIS
  • Richard Holroyd, MD strategy, service & operations (SSO)
    • Mark Williamson, director, exchange engineering services
    • Paul Holl, director, engineering demand
    • Mike Dorgan-Davey will be moving to exchange engineering services to work on the IxD programme. The rest of Mike’s business operations team will also move into SSO.
  • Karl Penaluna, MD global network services (GNS)
    • Tom Wyman, director, power and cooling
    • Paul Weir, director, transmission

Let’s hear your views and thoughts




  • Does anything you’ve heard today surprise you?
  • Does anything worry you?
  • What can you do to help BT succeed?
  • What would you like to hear more about?