'Service innovation' presentation slideshows

Minder Chen, Ph.D. Professor of MIS CSU Channel Islands Minder.Chen@CSUCI.EDU

Service Innovation & Customer Relationship Management: A Process Reengineering Viewpoint. Minder Chen, Ph.D. Professor of MIS CSU Channel Islands Minder.Chen@CSUCI.EDU. Distinguishing services from goods. A service is a deed, a performance, a process , an effort. I nseparability

888 views • 63 slides

Developing a Service Science, Management and Engineering (SSME) Program at SJSU

Developing a Service Science, Management and Engineering (SSME) Program at SJSU. Stephen K. Kwan, Ph.D. Professor, MIS College of Business. Lou Freund, Ph.D. Chair, Industrial & Systems Engineering College of Engineering. kwan_s@cob.sjsu.edu 408-924-3514. 2009. Background.

637 views • 43 slides

670 views • 41 slides

Chapter 2

Chapter 2. Process of Service Innovation. Service Innovation Process. Definition: A service innovation process is the process through which the renewals described are achieved (Toivonen & Tuominen, 2006).

476 views • 26 slides

Chapter 14 New service innovation

Chapter 14 New service innovation. New service development (NSD). Introduction Growth in services Technology and new services Characteristics of services Customer relationship process New service innovations NSD process Summary & recap. Introduction. Growth in services

1.44k views • 23 slides

The Innovation Process of Knowledge Intensive Business Service

The Innovation Process of Knowledge Intensive Business Service. Yan Tao National Institute for Innovation Management, School of Management, Zhejiang University, Email: Northlandtao@163.com. 1. Problems to be solved. Background. 2. The components of FTC. 2. Innovation process. 3. 4.

472 views • 22 slides

The Innovation Process of Knowledge Intensive Business Service

The Innovation Process of Knowledge Intensive Business Service. Yan Tao National Institute for Innovation Management, School of Management, Zhejiang University, Email: Northlandtao@163.com. 1. Problems to be solved. Background. 2. The components of FTC. 2. Innovation process. 3. 4.

386 views • 22 slides

KIS Platform Project (funded by European Commission) Dr Colin Hazley

Knowledge Intensive Services in the EU: An exploratory study of Drivers & Enablers of Innovation in Services . KIS Platform Project (funded by European Commission) Dr Colin Hazley BIT Research Centre - Aalto University Espoo, Finland. Knowledge Intensive Services examined:.

365 views • 21 slides

Chapter 04 New Service Development

2.16k views • 20 slides

New Service Development

New Service Development. Learning Objectives. Discuss the new service development process. Prepare a blueprint for a service operation. Describe a service process using the dimensions of divergence and complexity. Use the taxonomy of service processes to classify a service operation.

1.41k views • 18 slides

Boiling Thermos

333 views • 18 slides

Quality as a value arbitrage

297 views • 18 slides

GROUP MOON CAKE Yong Won, Kim Bo Yon, Kim Sarula Kaizhong , Duan Thi Thanh Hoa , Nguyen

PRODUCT AND SERVICE INNOVATION . Final Project. GROUP MOON CAKE Yong Won, Kim Bo Yon, Kim Sarula Kaizhong , Duan Thi Thanh Hoa , Nguyen. 1. Introduction. 2. Development Process. RFID. 3. Technology & Product. Further development. 4. 5. Marketing Strategy. Content. Introduction.

314 views • 16 slides

Senter for tjenesteinnovasjon

241 views • 13 slides

Senter for tjenesteinnovasjon

280 views • 13 slides

Building Excellence and Innovation at Carleton University

210 views • 12 slides

JUDSON CENTER

JUDSON CENTER. Adding valuable staffing solutions to employers in every industry (248) 837-1227. SOME OF OUR PARTNERS. Strategic Targeting. A quick glimpse at job t itles identified since Oct. 2013 Retail Associate Dishwasher Laundry Service Attendant Cashier Warehouse Assembly

314 views • 10 slides

Shareholders Presentation

Shareholders Presentation. 17 May 2013 . Highlights in 2012. Speedy achieved high revenue and profitability growth in a challenging market environment. The offering and development of new services continued. The capacity of the logistics hubs was significantly expanded .

199 views • 10 slides

A customer-oriented new service development process by Alam & Perry, 2002

TU-22.1335 Service Innovation and New Service Development P. A customer-oriented new service development process by Alam & Perry, 2002. 15 November 2013 Kossi Amuzu Xuemei Sun. Agenda. Background Research question and objectives, methodology Literature review Research findings

423 views • 10 slides

Aalborg University Hospital - The Ideas Clinic Valerie Daussin Laurent Business Developer

Aalborg University Hospital - The Ideas Clinic Valerie Daussin Laurent Business Developer. Aalborg University Hospital . University Hospital since 2003 6500 employees in Aalborg, around 12000 for the whole region Several locations Special sectors. Ideklinikken. 15 employees

148 views • 0 slides