1 / 33

Standards: Their value in today’s world with particular reference to the ISO9000 family

Standards: Their value in today’s world with particular reference to the ISO9000 family . Dr Trevor Smith Chair, ISO/TC 176 International Organization for Standardization Committee: Quality Management & Quality Assurance. Dr. Trevor Smith Chair ISO/TC 176

paul2
Download Presentation

Standards: Their value in today’s world with particular reference to the ISO9000 family

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Standards:Their value in today’s worldwith particular reference to the ISO9000 family Dr Trevor Smith Chair, ISO/TC 176 International Organization for Standardization Committee: Quality Management & Quality Assurance Trevor Smith; Sao Paulo, Aug 04

  2. Dr. Trevor Smith Chair ISO/TC 176 Quality Management & Quality Assurance Worldwide Quality Director Global Manufacturing & Logistics Eastman Kodak Company Trevor Smith; Sao Paulo, Aug 04

  3. Standards – why are they important? • Standards • Documented agreements, customer technical specifications or other precise criteria • To be used consistently as rules, guidelines, or definitions of characteristics • To ensure materials, products, processes or services are fit for their purpose • Standards promote a standard way of operating Trevor Smith; Sao Paulo, Aug 04

  4. Standards – why are they important/relevant today? • Promote trade / global market • But harmonization of standards is critical. Lack of harmonization can in fact introduce technical barriers to trade • Applicable to a wide range of situations: • Multinational organizations to Small & Medium size enterprises (SME’s) • Important for Developing countries Trevor Smith; Sao Paulo, Aug 04

  5. Very often the contribution of standards is invisible or we take it for granted… • Product Safety • Quality • Compatibility with equipment already in use • Reliability • Interchangeability of components • Etc. Trevor Smith; Sao Paulo, Aug 04

  6. Some facts about ISO • NOT an acronym • From Greek “isos” meaning equal • “International Organization for Standardization”. A worldwide federation of national standards bodies (>140 countries) • www.iso.org • ISO Established in 1947 * • To facilitate international exchange of goods and services and to develop cooperation in the spheres of intellectual, scientific, technological and economic activity * infact international standardization began in the electrotechnical field (the IEC was established in 1906) Consensus Agreement is at the core of International Standardization Trevor Smith; Sao Paulo, Aug 04

  7. ISO in figures(Year 2003) • Members • 148 national standards bodies • Technical Committees (for standards in management systems and product standards: engineering tools and materials, food products, gas turbines, photography, etc) • 2981 technical committees (30,000+ experts) • 188 TCs and 546 SCs • 2224 WGs and 23 Ad hoc study groups • Meetings • On average for every day of the year, 12 meetings are in progress • In 2003, meetings were held in 27 countries Trevor Smith; Sao Paulo, Aug 04

  8. Types of standard • Product Standards • System Standards • They define how things should be done • Standards are now “givens” and are fundamental to many areas of our business and personal lives Trevor Smith; Sao Paulo, Aug 04

  9. ISO in figures - continued • Management system certifications • Over 600,000 organizations (QMS & EMS) • 160 countries • Over 90% organizations transitioned from ISO9001:1994 to ISO9001:2000 • Note: certification = registration Accreditation is different … • Procedure by which an authoritative body gives formal recognition that a body or person is competent to carry out specific tasks (e.g. Laboratory accreditation) Trevor Smith; Sao Paulo, Aug 04

  10. ISO and Management Systems Standards20 years of efforts • 1979: ISO/TC 176 formed • 1986: ISO 8402 published • 1987: ISO 9001-2-3-4 published 1993: ISO/TC 207 formed • 1994: minor revision of 9000 series 1996: ISO 14001 published • 2000: major revision of 9000 series Trevor Smith; Sao Paulo, Aug 04

  11. Demonstrated benefits of Quality Management standards • Improve the quality of products & services • Improve organizational effectiveness • Reduce barriers to trade • Reduce proliferation of company specific quality requirements • Improve coordination between management systems • Reduce overall business costs • Improve communications • Process approach (ISO9000:2000) better aligned with current business approaches Trevor Smith; Sao Paulo, Aug 04

  12. Technical Committee ISO/TC 176 • Responsible for the ISO 9000 family development of generic standards in the field of quality management and quality assurance; and • Advisory role with to other ISO technical committees with regard to quality management systems and principles [ ISO/TC 207 is the parallel committee responsible for the Environmental Management System standards (ISO14000 family) ] Trevor Smith; Sao Paulo, Aug 04

  13. ISO/TC 176 committee • Membership: 131 • includes 95 country members 36 liaison members • TC Committes • SC1 Concepts and Terminology • SC2 Quality Systems • SC3 Supporting Technologies • Working Group (WG) on Interpretations Trevor Smith; Sao Paulo, Aug 04

  14. The ISO9000 family Quality Management Systems ISO9000:2000 Fundamentals & vocabulary ISO9001:2000 QMS specification ISO9004:2000 Guidelines for continual improvement of QMS Quality Management/Environmental Management Systems Auditing ISO19011 common guidelines for quality and environmental auditing Trevor Smith; Sao Paulo, Aug 04

  15. Other Quality Documents & Guidelines ISO/TS 16949:2002 sector guidance ISO9001 in automotive industry ISO 10005:1995* quality plans ISO 10006:2003 quality management in projects ISO 10007:2003 configuration management ISO 10012:2003 measurement/equipment ISO/TR 10013:2001 QMS documentation ISO/TR 10014:1998 economics of quality ISO 10015:1999 QM – Guidelines for training ISO/TR 10017:2003 statistical techniques for ISO9001:2000 ISO 10019* selection of QMS consultants ISO 10001* market based codes of conduct ISO 10002:2004 complaints handling ISO 10003* external dispute resolution handling * New product or revision in progress Trevor Smith; Sao Paulo, Aug 04

  16. CONTINUAL IMPROVEMENT OF THE QUALITY MANAGEMENT SYSTEM Customer Customer Measurement, Management Satisfaction analysis and responsibility improvement Resource Output management Product realization Input Requirements Product Key: Value adding activities Information ISO9001:2000 Model of a process-based quality management system. Trevor Smith; Sao Paulo, Aug 04

  17. PDCA Maintaining and continually improving the process capability can be achieved by applying the PDCA concept at all levels within the organization. Trevor Smith; Sao Paulo, Aug 04

  18. Quality Management Principles • Customer focus • Leadership • Involvement of people • Process approach • System approach to management • Continual improvement • Factual approach to decision-making • Mutually beneficial supplier relationships Trevor Smith; Sao Paulo, Aug 04

  19. Process approach • « From procedures to processes » • Identify processes needed for the QMS • Demonstrate the ability of processes to achieve planned results and monitor, measure, analyze and improve them • Develop information on characteristics and trends of processes • Top management to review process performance and improve effectiveness Trevor Smith; Sao Paulo, Aug 04

  20. Trevor Smith; Sao Paulo, Aug 04

  21. TC 176 – Strategic Plan “Horizon 2010” Mission : • Identify and understand the needs of society, users, and of their customers. • Develop, support and improve generic or sector QMS standards. • Safeguard the integrity of its standards in their use, including conformity assessment activities. • Minimize proliferation of QMS standards. • Contribute to the compatibility of management system standards (MSS). Trevor Smith; Sao Paulo, Aug 04

  22. “Horizon 2010” Strategies and Intents : • Ensure market relevance for TC 176 products • Enhance compatibility of Management Systems Standards • Actively manage liaison relationships • Improve internal processes TC176 activity parallels the full ISO Central Secretariat visioning consultation & plan Trevor Smith; Sao Paulo, Aug 04

  23. Issues of “Value” of standards… what do you think ?? • Time to market • Integrated systems • Alignment of wording between similar standards • Social systems • Broad range of participants in standard development • Others ? Trevor Smith; Sao Paulo, Aug 04

  24. Time to Market • The RIGHT standards at the RIGHT time to the market • Value-added standards for stakeholders • Brief ISO9000 (ISO/TC 176) history • TC 176 “Horizon 2010” • Applying the ISO9000:2000 principles to internal committee processes Trevor Smith; Sao Paulo, Aug 04

  25. TC 176 standards committee and the Process Approach The TC has started the implementation of the Process Approach for its own work, covering 6 key processes: • Maintain relevance of TC products • Identify needs and trends • Manage relationships • Manage resources • Develop products efficiently • Manage sector-specific issues Trevor Smith; Sao Paulo, Aug 04

  26. Trevor Smith; Sao Paulo, Aug 04

  27. Process Owners • Process implementation teams with Process Owners • Developing country involvement • Focus on the work before the organizational structure is altered • Measure, monitor, improve Trevor Smith; Sao Paulo, Aug 04

  28. Roadmap to a customer focused standard • Importance of a Vision: • Vision 2000 (1994) • Horizon 2010 (2000) • Member body engagement • User surveys • Interpretations Process • Committee Structures to enable progress (adding value!) Trevor Smith; Sao Paulo, Aug 04

  29. TC 176 – Interpretations Working Group • Purpose is to provide interpretations on ISO 9001 using ISO member body input • WGI Convenor and Secretariat – Brazil • Many requests have been processed by the WGI • Now an operational entity – results are posted on the TC 176 website Trevor Smith; Sao Paulo, Aug 04

  30. Global relevance of ISO standards (all standards)“required characteristic of an International Standard that it can be used/implemented as broadly as possible by affected industries and other stakeholders in markets around the world” Alan Bryden ISO Secretary-General 2004 – Two very different examples • Printer Technology • (ISO/IEC 19752:2004) Information technology – method for the determination of toner cartridge yield for monochromatic electophotographic printers and multi-function devices that may contain printer components • Social Responsibility • ISO to develop and International Standard giving guidelines for the social responsibility of organizations Trevor Smith; Sao Paulo, Aug 04

  31. ISO/TC 176 : Horizon 2010Key strategies (summary): • Improving internal processes • Process Approach to Standards development work • Ensuring market relevance of ISO/TC 176 products • Developing & improving TC 176 products • Enhancing compatibility of MSS (generic management system standards) • Be a resource for new standards development in area of management systems • Actively managing liaison relationships (interested party organizations and groups within and outside the ISO structure) Trevor Smith; Sao Paulo, Aug 04

  32. The Future • Coordination with the development of management systems standards in the ISO community • Vision and revision cycle alignment with ISO14001 • Improve implementation tools • Manage issues related the credibility of the ISO 9001 standard and conformity assessment TC 176 annual plenary meeting in Kuala Lumpur, Malaysia November/December 2004 Trevor Smith; Sao Paulo, Aug 04

  33. Obrigado ! trevor.smith@kodak.com Trevor Smith; Sao Paulo, Aug 04

More Related