May 2009 – visit to a travel agency What are the skills required to work in a travel agency? - Secondary school qualification - Good computer programme know-how - Knowledge of English (both written and spoken) - Knowledge of tourist geography - Good expertise in booking procedures
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- Secondary school qualification
- Good computer programme know-how
- Knowledge of English (both written and spoken)
- Knowledge of tourist geography
- Good expertise in booking procedures
- Friendliness, politeness and willingness to refer to different people
Whatever kind of booking (hotel, farm-holiday, residence, camping) concerning every kind of travel (by train/plane/coach/ship) or holiday to Italy, European countries or any other destination in the world.
Club Med, Alpitour, Francorosso, I Viaggi del Ventaglio, Columbus, Tui, Veratour, Teorema
Every type of customer: families, young people, groups, single holidaymakers, businesspeople.
The art towns (Rome, Florence, Venice, Lucca, Siena, Pisa, Verona, Mantova, Palermo, Neaples), the Adriatic Riviera, the Alps, the beaches of Calabria, Puglia, Sardinia, Sicily.
From the beginning of July to the end of August; Christmas; Easter
Spain (Madrid, Barcelona, Costa Brava, the Canary and Balearic Islands, Andalusia), Greece (the islands, Athens), Turkey (Istambul, the turquoise coast, Izmir, Bodrum, Antalya, Ephesus, Pamukkale), Portugal (Lisbon, Fatima, Algarve, Porto, Madeira), Austria (Vienna, Salzburg, the Alps, the Danube), UK (London, Scotland, Heart of England).
Prof. Alberto Rappelli