group management n.
Skip this Video
Download Presentation
Group Management

Loading in 2 Seconds...

play fullscreen
1 / 15

Group Management - PowerPoint PPT Presentation

  • Uploaded on

Group Management. > Instructional Information. Cindy, Jessica, Marie-Ange, Valerie, Michael. INDEX. Introduction Developing Group Stages Communicating in Groups Group Synergy Conflicts References. Introduction.

I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
Download Presentation

PowerPoint Slideshow about 'Group Management' - ovidio

Download Now An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.

- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
group management

Group Management

> Instructional Information

Cindy, Jessica, Marie-Ange, Valerie, Michael

  • Introduction
  • Developing Group Stages
  • Communicating in Groups
  • Group Synergy
  • Conflicts
  • References

In the business world, different types of groups are formed each with a purpose. There are many efficient ways to go about managing them.

developing group stages
Developing Group Stages

How To Develop Group Stages

Bruce Tuckman’s four stages of development for a successful group:

  • Forming - group members’ meet, interact and build a relationship.
  • Storming - members establish roles and responsibilities 
  • Norming - members know their assigned tasks and share their information
  • Performing - members achieve their objectives
communicating in groups
Communicating in Groups

General Tips For Better Communication

  • Choose an environment without distractions
  • Make eye contact
  • Encourage participation
  • Separate facts from opinions
  • Paraphrase to increase understanding
  • Don't interrupt
  • Use timelines for discussions
communicating in groups1
Communicating in Groups

Writing Effectively to Group members

  • Avoid wordiness
  • Write for your audience
  • Avoid complicated vocabulary, over-generalized statements, and repetitiveness
  • Use the active voice
  • Proofread
communicating in groups2
Communicating in Groups

Managing a Meeting

  • Ask questions
  • Understand one another's different thinking styles.
  • Interactivity: develop options and joint problem solving skills.
  • Avoid making any assumptions.
  • Be authentic
  • Focus on the meeting's goals and intentions.
group synergy
Group Synergy

Enhance motivation by establishing…

  • Responsibility
  • Involvement (everyone in the decision-making process)
  • Empowerment (showing appreciation)
  • Positive feedback programs
  • Reward/recognition systems
  • Optimism (increasing morale)
group synergy1
Group Synergy

Encourage creativity by founding…

  • Trust and openness (increasing communication)
  • Value for creative thinking
  • Appropriate methods of participation


  • Define behavioral expectations (policy, corporate values, etc…)
  • Establish and respect individual boundaries
  • Emphasize the importance of being trustworthy
  • Stop being nice and start being honest


  • Meet with the antagonists together
  • Encourage communication and listening
  • Identify the problem/different positions taken
  • Find mutual interests and collaborate
  • Keep in mind the group’s goals/purpose

Developing Group Stages

"Forming-Storming-Norming-Performing." Wikipedia. 26 Nov. 2007. Wikipedia Encyclopedia. 29 Nov. 2007

"Group Dynamics: Basic Nature of Groups and How They Develop." Free Management Library. 2007. Authenticity Consulting, LLC. 02 Oct. 2007

Guffey, Mary E., Kathleen Rhodes, and Patricia Rogin. Business Communications- Process & Product. 4th ed. United States: Thomson, Nelson, 2005. 45-47.

Tuckman, Bruce W., and Mary Ann C. Jensen. "Stages of Small-Group Development Revisited." Group and Organization Studies 2 (1977): 419-427. ProQuest. 02 Oct. 2007.


Communicating in Groups

Bennet, Donna. "Tips for Conducting Effective Meetings." Aalinet. Mar. 1997. Chase College of Law Library. 10 Oct. 2007 <>.

 "Communicate Effectively." Healthy Life. 19 July 2002. American Institute for Preventitive Medicine. 17 Oct. 2007

Fenson, Sarah. "Get Your Point Across Without Being Rude." INC. July 2000. 02 Oct. 2007

"Resolving Workplace Conflict and Joint Problem Solving." Advanced Education, Employment, and Labour. 02 Dec. 2007. Government of Saskatchewan. 23 Oct. 2007

Rose, Joni. "Leading Business Meetings." Suite101. July 2007. 16 Oct. 2007 <>.

Rosenberg Mckay, Dawn. "Effective Writing." About: Career Planning. 5 Oct. 2007 <>.


Group Synergy

Butcher, David R. "Cultivate Corporate Creativity: Industrial Market Trends." The Complete Source for the Latest Industrial News Solutions. 14 Feb. 2006. Thomas Publishing Company, LLC. 07 Nov. 2007

Dudiy, Sergey. "Top Nine Tips for Better Teamwork and Team Building." Personal Time Management Guide and Goal Setting Guide. 06 Nov. 2007

Heathfield, Susan M. "Optimism: the Power of Optimistic Thinking." Welcome to About.Com. The New York Times Company. 05 Nov. 2007

Heathfield, Susan M. "Provide Motivational Employee Recognition." Welcome to About.Com. The New York Times Company. 05 Nov. 2007

Kotelnikov, Vadim. "CREATIVE LEADERSHIP - Managing Complexity and Encouraging Creativity." Ten3 Business E-Coach - Your 360 Achievement Catalyst. 01 Nov. 2007

Miller, Ian, ed. "Top Tips for Better Teamwork and Team Building for the Customer Service Manager." Customer Service Management.Com, Resource for Customer Service Professionals. 02 Dec. 2007. CSM Magazine. 03 Nov. 2007

"Motivating Your Members." Leadership Resource Office. University of Oregon. 02 Nov. 2007

Prebble, Dean, and Howard Frederick. "Innovation-Friendly Corporate Culture: HOW TO TRANSFORM YOUR BUSINESS INTO AN INNOVATIVE AND CREATIVE CULTURE." 1000 ADVICES. Ten3 NZ Ltd. 10 Nov. 2007

Reh, John. "Give Positive Feedback." Welcome to About.Com. The New York Times Company. 03 Nov. 2007



"Recommend Workplace Conflict Resolution." Conflict Resolution Blog. 20 June 2007. 20 Oct. 2007

Revich, Allan. "Work It Out." The Work It Out Blog. 16 Apr. 2006. 20 Oct. 2007

Heathfield, Susan M. "Workplace Conflict Resolution: People Management Tips." About.Com: Human Resources. 2007. 21 Oct. 2007

O'Berry, Denise. "How to Get Everyone on Board?" Team Building Discussion. 27 Jan. 2007. 18 Oct. 2007