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Interpersonal Communication. Dr. Martha Reavley Odette School of Business. Introduction. Key to interpersonal and organizational effectiveness. Topics of Discussion. Models of effective communication: basic model and the pyramid of mutuality Communication styles

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interpersonal communication

Interpersonal Communication

Dr. Martha Reavley

Odette School of Business

introduction
Introduction
  • Key to interpersonal and organizational effectiveness
topics of discussion
Topics of Discussion
  • Models of effective communication: basic model and the pyramid of mutuality
  • Communication styles
  • Native tongue exercise
the basic model of communication
The Basic Model of Communication
  • Sender message receiver
          • channel
          • noise
pyramid of mutuality
Pyramid of Mutuality

Mutual Respect

Mutual Meaning

Mutual Purpose

Silence

Violence

Withdrawing Hiding Politicking Monologuing Labeling Attacking

mutuality
Mutuality
  • A win-win situation that is built on a foundation of trust
  • Sharing things in common
  • Seeking for things in common:
    • interests
    • goals
    • values
mutual purpose
Mutual Purpose
  • Common goals or objectives that are built on a foundation of trust
  • Something we want
mutual meaning
Mutual Meaning
  • Observations, assumptions, conclusions, and feelings that both parties acknowledge as valid
  • Available Meaning: When ideas, observations, and values are acknowledged and understood, they become part of the available pool of common meaning
  • Hidden Meaning: Through sharing meaning we become more aware of inconsistencies in our own thinking
mutual respect
Mutual Respect
  • Critical for maintaining dialogue
  • Both parties choose to treat each other with dignity, decency, and consideration, based on the assumption that others are reasonable, and decent
silence to violence continuum
Silence - to - Violence continuum

Dialogue

Violence

Silence

Withdrawing hiding politicking monologuing labeling attacking

silence strategies
Silence Strategies
  • Politicking: selectively hiding and showing meaning. We hide our motives or withhold assumptions
  • Hiding: talking without revealing anything. Manipulative conversations
  • Withdrawing: Pulling out of communication completely. The most severe form of silence.
silence strategies exs
Silence Strategies exs.
  • At work
  • In school
  • At home
  • With friends
violence strategies
Violence Strategies
  • Monologuing: Talking with the sole purpose of getting what you want. Communication is unidirectional.
  • Labeling: Turing people into categories or things in order to get what you want. Makes it easier to do or say anything.
  • Attacking: Communicating for the sole purpose of pushing or hurting. It includes harsh accusation, yelling and raw invective.
violence strategies exs
Violence strategies exs.
  • At work
  • At school
  • At home
  • With friends
strategies test
Strategies Test

1. Let me see if I understand.

2. Oh yeah, you bozo.

3. If you say so.

4. Well, guarantee means a lot of things. So , I guess I could say I guarantee.

5. I can see you’re angry. Is it because we missed the deadline?

6. There’s no time for discussion. Just do it!

7. No, I have nothing to add. I never have anything to add.

8. You bean counters always think that way.

9. I know I missed the meeting, but you guys are doing a terrific job.

answers
Answers

1. Let me see if I understand. -dialogue. Trying to understand

2. Oh yeah, you bozo. - labeling. Name calling

3. If you say so. - Hiding. Decreased meaning

4. Well, guarantee means a lot of things. So , I guess I could say I guarantee. Politicking. Wanting to allow for different definition

5. I can see you’re angry. Is it because we missed the deadline? - dialogue. Trying to understand

6. There’s no time for discussion. Just do it! Monologuing

7. No, I have nothing to add. I never have anything to add. labeling

8. You bean counters always think that way. labeling

9. I know I missed the meeting, but you guys are doing a terrific job. politicking

effective communication
Effective Communication:

A change of heart, not just a change in behaviour

what this means for change
What This Means For Change
  • Make specific, personal ground rules: I will use a calm voice when speaking to…
  • Critique your performance: How did you violate the rule? What went wrong?
  • Manage expectations: begin an interaction with some explanations - “in the past this has ended in shouting match….
  • Apologize appropriately to allow dialogue to continue
next steps
Next Steps
  • Commit to effective communication
  • Understand the problems within your group
  • Document your progress in you diary