1 / 23

The Regional rep has left the building…

Scott Argo & Erin Chadwick Georgia Regents University. The Regional rep has left the building…. 1. Georgia Regents University. Georgia’s Public Academic Health Center Located in Augusta, Georgia Formerly Georgia Health Sciences University and Augusta State University

osric
Download Presentation

The Regional rep has left the building…

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Scott Argo & Erin Chadwick • Georgia Regents University The Regional rep hasleft the building… 1

  2. GeorgiaRegents University • Georgia’sPublic Academic Health Center • Located in Augusta, Georgia • Formerly Georgia Health Sciences University and Augusta State University • Comprehensive Research University • 2 Augusta Campuses • 5 Remote Clinical Campuses throughout Georgia • Approximately 10,000 students 2

  3. Why Remote Employees? • Presence in specific territory • Accessibility to potential students • Cost effective solution to recruitment 3

  4. Before you Start… • Make sure you are up for the task of managing remotely • Passion • Availability • Patience • Reliability 4

  5. Hiring: Rules for Success • Surround yourself with the very best people • Give them something meaningful and challenging to do • Keep them engaged • Reward them 5

  6. The Hiring Process • Establish a screening committee • Phone interview first • Take your time • Allow staff interaction • Campus tour (training from the beginning) • Lunch and learn • Require a presentation 6

  7. Communicate Expectations • Working hours • Working location • Technology & usage • Performance objectives • Physical home office space 7

  8. Provide the Right Tools • Laptop/Docking Station • Tablets • Phone • Hotspot/Wi-Fi • Office Supplies 8

  9. Manager Tip #1Integrate Employees • Encourage ownership • Share information • Define employees role • Say thank you 9

  10. Manager Tip #2Communication is Key • Managers must work hard to ensure that their employees do not feel isolated • Develop interpersonal communication • Use multiple avenues 10

  11. Manager Tip #3Establish Trust and Respect • A manager’s communication style sets the tone for how the team will communicate with each other • People need reasons and explanations behind actions; this conveys respect for their thoughts and feelings • Respect is earned, not demanded. Those that demand respect actually destroy it 11

  12. Manager Tip # 4Build a Team Culture • Foster inter-team communication • Create partnerships amongst remote employees for projects • Form virtual water coolers and opportunities for small talk, re-living past successes, humor and experiences 12

  13. Manager Tip #5Create Accountability through Self Monitoring • Clearly outline goals • Create responsibility • Generate individual accountability with a self-monitoring system 13

  14. Manager Tip #6Training is Key • The speed at which you build competency with employees is important due to costs and limited visual interaction • On-going mentoring and training is critical to keep employees connected to the organization • Managers should think of each remote employee’s development as a continuous process 14

  15. Manager Tip #7Handle Conflict Promptly • Don’t ignore employee performance issues until a more convenient time (out of sight, out of mind) • Often there is no one that can pick up the slack of a remote employee – fix it fast so a gap does not develop 15

  16. Employee Tip # 1Get Organized • Demonstrate outstanding organization and attention to detail • Each time you follow through on one of your projects, you will gain more trust and be included in higher-level ones 16

  17. Employee Tip #2Check-In Frequently • Remain in touch…if you aren’t seen or heard, you are not thought of for new opportunities • Use multiple forms of communication such as Skype video conferencing and instant messaging, and don’t be afraid to pick up the phone • Identify the best means of communication 17

  18. Employee Tip # 3Network • Build your soft skills by networking in person and via social media with co-workers and other people in your profession. • Make time to go to your company’s training programs and holiday parties • Participate in as many networking events and conferences as you can 18

  19. Employee Tip #4Pace Your Work Day • Without formal meetings and lunch breaks, you need to manage your own schedule • For every hour you work, take a 5-10 minute break. By doing this, you are mimicking the natural pace of office life 19

  20. Employee Tip #5Work in a Productive Space • Your dining-room table, the living room, or your neighborhood Starbucks may do the trick • Use a variety of work settings to avoid boredom; mix things up and get the creative juices flowing 20

  21. Employee Tip #6Use Collaboration Tools • It is important to show you are engaged throughout the day • By using tools such as Google Docs, colleagues can see your real-time edits, comments and projects 21

  22. Employee Tip #7Communicate in a Timely Manner • Make replying to your managers’ e-mails a high priority • When you respond, be clear and concise. The connections are not always clear 22

  23. Contact Information • Scott Argo • sargo@gru.edu • 706-667-4095 • Erin Chadwick • echadwic@gru.edu • 404-809-8186 23

More Related